Royal Auto Ship LLC Reviews 

205
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and clear communication, making the process smooth and reassuring. Many people highlight the excellent service, noting that vehicles are picked up and delivered on time, often arriving safely and without damage. Reviewers also appreciate the quick and quality customer support, with agents being responsive and transparent throughout the process. However, some customers also noted concerns regarding pricing, mentioning instances where quotes were higher than competitors or unexpected price increases occurred after initial agreements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their excellent service.... See more

Service

Consumers find service to be positive, with many reviewers praising the quick, quality, and transparent... See more

Price

Reviewers mention ambiguous feedback about price, with some customers reporting significantly higher final... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth and fast... See more

Customer service

Customers had positive experiences with customer service, highlighting great service, quick and quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I inquired with car transport and Nelson called me back. He was genuine, courteous, helpful yet professional. I had a few other transport companies that were less quotes but I had a good feeling wit... See more

Company replied

Rated 5 out of 5 stars

I needed to ship a car from copart to philly and i would call myself soo lucky to find Louis which not only he gave me the cheapest shipping rate he didn't take a penny except when i received the car... See more

Company replied

Rated 5 out of 5 stars

Calvin is the man, he did an excellent job finding us last minute auto transport at a great price. I highly recommend Royal auto ship LLC I have zero complaints. Calvin you’re the best.

Company replied

Rated 5 out of 5 stars

I collected quotes from multiple companies to transport a car from Indiana to Florida, then read reviews of them. There were lots of horror stories, poor customer service, prices jacked up on delivery... See more

Company replied


Company details

  1. Transportation Service
  2. Auto Broker
  3. Logistics Service
  4. Moving Company
  5. Towing Service
  6. Vehicle Shipping Agent

Written by the company

Royal Auto Ship LLC is a leading provider of comprehensive nationwide door-to-door car shipping services. With years of experience in the industry, our dedicated team of professionals is committed to ensuring the safe and efficient transport of your vehicle, no matter the distance. Whether you're moving across the country, buying a new car, or shipping a fleet of vehicles for your business, we offer reliable, timely, and cost-effective solutions tailored to meet your unique needs. Our team takes great pride in meticulously coordinating every step of the shipping process. From the moment you request a quote to the safe delivery of your vehicle, we prioritize transparency, communication, and customer satisfaction. We specialize in handling a wide variety of vehicles, including luxury cars, classic cars, motorcycles, and even oversized or non-operational vehicles, offering both open and enclosed transport options for added protection. At Royal Auto Ship LLC, we understand that transporting your vehicle can be a stressful experience, which is why we strive to make the process as smooth and hassle-free as possible. We leverage state-of-the-art tracking systems, ensuring you are updated on the status of your shipment throughout the journey. Our professional drivers are fully licensed and insured, and our network of partners spans across the entire country, enabling us to provide fast and reliable service to both individuals and businesses. Whether you're a private individual looking to relocate your personal car or a company requiring regular vehicle shipments, Royal Auto Ship LLC has the expertise and resources to handle your shipping needs. We’ve successfully facilitated the transportation of tens of thousands of vehicles annually, building a strong reputation for our dedication to customer satisfaction and quality service. Getting a quote is simple and straightforward. You can request a free, no-obligation quote through our user-friendly website at any time. If you have questions or would like a more personalized consultation, our friendly customer service team is available by phone at (215) 201-2020 to assist you with all your car shipping needs. At Royal Auto Ship LLC, we treat your vehicle like our own, ensuring its secure and timely arrival at its destination. Trust us to handle your car shipping with the professionalism and care it deserves – we are your go-to solution for all nationwide auto transport needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

205 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(205)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication was great

Communication was great. Pick up was done very smooth. And delivery was great and fast

April 30, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you for your feedback!

We’re happy to hear that communication was great and that both the pickup and delivery processes went smoothly and quickly. Providing reliable and efficient service is always our goal.

We truly appreciate your support and thank you for choosing Royal Auto Ship!

Rated 5 out of 5 stars

Luis did the job he said he would

Luis did the job he said he would. When the first hauler couldn't get it done he found one that did. My only problem was it took longer than anticipated, but in the end it all worked out.

April 2, 2026
Unprompted review
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Reply from Royal Auto Ship LLC

Thank you for sharing your experience with us.

We’re glad to hear that Luis stayed committed to getting your vehicle transported and was able to quickly arrange another carrier when the first one was unable to complete the job. We also appreciate your patience regarding the delay and understand how important timing is during the shipping process.

In the end, we’re happy everything worked out successfully, and we truly appreciate your trust in Royal Auto Ship!

Rated 5 out of 5 stars

Job Well Done as Promised!

Everything made my experience great. Luis arranged the pick up of my car and the car carrier was off to Texas from Oregon. All the money worked out just as they said it would. No extras $ for anything. Car delivery was arraned by the driver. All promised days and times were met with Zero Issues. The transport tractor and trailer were modern and clean. Overall a great experience. Thank you!

April 20, 2026
Unprompted review
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Reply from Royal Auto Ship LLC

Thank you so much for taking the time to share your experience!

We’re glad to hear that everything went smoothly from pickup to delivery and that Luis was able to coordinate your transport effectively. It’s great to know the pricing, timing, and overall service met your expectations and that the vehicle arrived safely and without any issues.

We truly appreciate your kind words and your trust in our service. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great Communication from Oscar Harris…

Great Communication from Oscar Harris did a great job throughout the whole process. Process was smooth and easy.

April 30, 2026
Unprompted review
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Reply from Royal Auto Ship LLC

Thank you for your feedback!

We’re happy to hear that Oscar Harris provided great communication and made the entire process smooth and easy for you. We truly appreciate you taking the time to share your experience, and we’re glad everything went well from start to finish.

We look forward to serving you again in the future!

Rated 5 out of 5 stars

Seamless

I wasn’t sure where to start with shipping my car. The people I spoke with at Royal were super accommodating, as I needed my car picked up on a specific day. The drop off was easy and so was payment. I would say it was a seamless, stress-free experience. Highly recommend.

April 20, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you so much for your kind words!
We’re glad we could make the process easy for you, especially with coordinating the pickup on a specific day. It’s great to hear that the drop-off and payment went smoothly and that your overall experience was seamless and stress-free.
We truly appreciate your recommendation and are happy we could assist you with your car shipment. We look forward to helping you again in the future!

Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with Daniel at Royal Auto Ship. I needed help transporting a new addition to the family, and from the very first phone call, Daniel made the entire process feel effortless and trustworthy. He handled everything with professionalism, clear communication, and a level of care that really stood out. It’s not easy handing something that important over to someone else, but Daniel earned my trust right away and delivered on every promise. If you’re looking for someone reliable who truly knows what they’re doing, Daniel is your guy. Five stars all the way.

April 23, 2026
Unprompted review
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Reply from Royal Auto Ship LLC

Thank you so much for your thoughtful review!

We’re delighted to hear that Daniel provided you with such a smooth and trustworthy experience from start to finish. Helping transport something so important to you is exactly the kind of responsibility we take seriously, and it’s great to know Daniel’s professionalism and communication helped make the process feel effortless.

We truly appreciate your trust and your kind recommendation. We’re always here if you need assistance again in the future!

Rated 5 out of 5 stars

Awesome to work with

The agents were VERY responsive and communicative and PROMPT with payment!

April 17, 2026
Unprompted review
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Reply from Royal Auto Ship LLC

Thank you for your feedback!

We’re glad to hear that our team was responsive, communicative, and prompt with payment throughout the process. We appreciate you taking the time to share your experience and are happy everything went smoothly for you.

We look forward to working with you again in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service. Driver was punctual. Kept me informed every step of the process. Also delivered my vehicle quicker than what I thought. Very easy to talk to, both the driver and dispatch.

April 27, 2026
Unprompted review
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Reply from Royal Auto Ship LLC

Thank you for your great feedback!

We’re glad to hear that the driver was punctual, kept you informed throughout the process, and even delivered your vehicle sooner than expected. It’s also great to know that both the driver and dispatch were easy to communicate with.

We truly appreciate your support and are happy we could provide you with a smooth and efficient experience!

Rated 5 out of 5 stars

Trustworthy

Daniel made so easy to book my pickup and delivery and I thought the cost was very fair I would recommend him and that company’s service

April 22, 2026
Unprompted review
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Reply from Royal Auto Ship LLC

Thank you for your kind review!
We’re happy to hear that Daniel made the booking process easy for your pickup and delivery, and that you felt the pricing was fair. Your recommendation means a lot to us, and we’re glad you had a positive experience with our service.
We appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Quick to respond

Quick to respond! It took a day to find a hauler,got me hooked up with a driver that got it taken care of. He was always quick to respond to me when I needed. Picked up and delivered on time damage free very happy. I would use this team again if I needed to get something moved thanks for your help Mr. Paul.

April 20, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you for your feedback!

We’re glad to hear everything went smoothly from start to finish and that Mr. Paul was quick to respond and kept you updated throughout the process. It’s great to know the pickup and delivery were both on time and damage-free, and that we were able to connect you with a reliable driver quickly.

We truly appreciate your trust in our team and look forward to helping you again whenever you need us!

Rated 1 out of 5 stars

Zero stars

Zero stars

THIS PLACE MARK MY WORDS IS A SCAM. THEY LIE AND STEAL. THEY DEMANDED MORE AND MORE MONEY THE NEXT DAY AFTER THEY HAVE PICKED YOUR CAR UP. THIS IS A RING OF INDIVIDUALS WHO MANIPULATE AND STEAL FROM CUSTOMERS. DO NOT USE THEM. AFTER REFUSING TO PAY MORE MONEY THEY WITHOUT MY KNOWLEDGE OUTSOURCED SOMEONE ELSE CALLED SAFEMILE ANOTHER SCAM TO HIRE A DRIVER WHO PROBABLY ALSO IS INVOLVED. DO NOT WORK WITH THIS COMPANY. POLICE COULDNT OFFER ANY HELP

April 22, 2026
Unprompted review
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Reply from Royal Auto Ship LLC

We take allegations like this very seriously; however, we must clarify that we have no record of this individual in our system and cannot identify any shipment or transaction related to the claims mentioned in this review.

The description provided includes no verifiable details such as a name, order number, pickup/delivery location, or vehicle information. Additionally, the review references third-party companies that are not affiliated with our organization. Because of this, we strongly believe this review has been mistakenly posted to the wrong company.

We operate with full transparency and maintain clear communication with all customers throughout the transport process. We do not engage in unauthorized charges, and all pricing is agreed upon in advance before any shipment is dispatched.

Given the lack of any identifiable information and no evidence of a transaction with our company, we respectfully request that this review be investigated and removed for inaccuracy and misattribution.

We are always willing to assist any genuine customer concern, but we cannot validate or respond to claims that are not associated with our records.

Rated 5 out of 5 stars

As a first time car shipper i was…

As a first time car shipper i was confused at the process. Daniel was very patient, polote and helpful. Car was shipped as promised, arrived on time with no hidden fees.

January 12, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you for your feedback!

We’re glad to hear that Daniel was patient, polite, and helpful throughout your first car shipping experience. It’s great to know your vehicle was shipped as promised, arrived on time, and there were no hidden fees.

We truly appreciate your trust in us and are happy we could make the process smooth and stress-free for you.

Rated 5 out of 5 stars

Daniel made the process easy and…

Daniel made the process easy and provided a competitive rate. The car was delivered early with no issues.

April 18, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you for your feedback!
We’re glad to hear that Daniel made the process easy for you and was able to provide a competitive rate. It’s great that your vehicle was delivered early and arrived without any issues.
We appreciate your trust in our service and look forward to helping you again in the future!

Rated 5 out of 5 stars

Frank was awesome

Frank was awesome, gave me a guaranteed price and stuck to it. Great communication, great experience. And this is not a service industry that gets a lot of good reviews.
Thanks Frank, awesome experience, I appreciate it!

April 4, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you for your kind feedback!

We’re glad to hear Frank provided a great experience, honored the guaranteed price, and kept strong communication throughout the process. It’s especially rewarding to know the service met your expectations from start to finish, since we always aim to deliver reliable and transparent support.

We truly appreciate your trust and your recommendation, and we’re here anytime you need us again!

Rated 5 out of 5 stars

Good company

Accurate information, on time payment, excellent service

April 8, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you for your feedback!

We’re glad to hear you experienced accurate information, on-time payment, and excellent service. We truly appreciate you taking the time to share your experience and are happy everything went smoothly.

We look forward to working with you again in the future!

Rated 1 out of 5 stars

Beware many fake reviews, very expensive

Beware many fake reviews, their prices were surprisingly twice what other were charging.

I was almost about to go with them, when we found a fairer shipper for our vehicles. Since we ship cars regularly, the difference adds up. Now we found better options.

March 18, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you for your feedback.
We take all reviews seriously; however, we would like to clarify that we do not manipulate or post fake reviews, and our pricing is based on current carrier market rates, route demand, and vehicle details. In many cases, pricing can vary significantly between brokers depending on carrier availability, service level, and timing.
We also cannot verify any order or customer details associated with this review, and it does not appear to reference an actual completed shipment with our company. For that reason, we respectfully believe this review may not be based on a direct transaction with our service.
We remain committed to transparent pricing and honest communication with all customers, and we are always happy to provide detailed rate explanations and comparisons when requested.
If this reviewer did interact with our team, we encourage them to contact us directly so we can review their case and address any concerns properly.

Rated 4 out of 5 stars

Good company to work with

Good company to work with

March 13, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you! We appreciate your feedback and are glad to hear you had a good experience working with us.

Rated 5 out of 5 stars

Working with Tim to get this vehicle…

Working with Tim to get this vehicle shipped was a pleasure. He stayed on top of it and kept me informed of all processes. If I knew anybody who wanted to ship another vehicle I would recommend him definitely.

March 3, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you for your kind feedback! We’re glad to hear Tim provided great service and kept you well informed throughout the process. We appreciate your recommendation!

Rated 5 out of 5 stars

Royal auto ship experts in shipping

Royal auto ship is an excellent customer service oriented company. Matt Davis was my agent, he is talented, professional and really knows the shipping business! I will definitely do business with these guy next time

March 9, 2026
Unprompted review
Royal Auto Ship LLC logo

Reply from Royal Auto Ship LLC

Thank you for your wonderful feedback! We’re happy to hear you had a great experience with Matt Davis and appreciate your kind words. We look forward to working with you again!

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