Needed to replace Quadrant shower cubicle completely our fault ordered wrong size . It was replaced next day new one fitted perfectly. So pleased with quality of cubicle especially for the price. This... See more
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Review summary
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Reviews shaping this summary
Really happy with the mirrors we ordered. One slight disappointment was we were told the delivery time of 7am to 9am but by late afternoon on the day nothing had arrived and we received a phone call a... See more
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Purchased a toilet via B&Q, unfortunately after only 7mths of use the soft close feature on the toilet failed. After sending a message via B&Q, Royal Bathrooms contacted me and sent a replacement seat... See more
Company replied
I ordered a vanity unit with ceramic sink, and a tap. The product arrived safely and in good time. Before placing the order I had a few queries and the customer service was excellent and I got pr... See more
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Company details
About Royal Bathrooms
Written by the company
For over 30 years, we've been trusted by more than 200,000 customers to transform their bathrooms into stylish and comfortable spaces.
From designer heating to shower enclosures, vanity units and basins, to complete bathroom suites, Royal Bathrooms offer a wide range of premium quality, affordable bathroom products to fit every project.
The royal standard
We offer stress-free shopping and delivery across the UK, with suites arriving assembled and ready to fit. And our expert customer service team is on hand to support and help no matter what you need.
5-star service from Royal Bathrooms
Written by the company
- Free & Secure Delivery
- We offer free delivery on all orders, ensuring safe and timely arrival. Most products come within 2-3 working days with our standard delivery option. Your courier will call you in advance if you need to deliver medium, large or extra-large orders.
- 365 Days of Exchange
- Buy with confidence as we have a 365-days exchange policy, giving you enough time to reconsider and get the perfect products for your bathrooms.
- No Quibble Return Policy
- If you're not fully satisfied with your purchase, our hassle-free return policy ensures you can return your products easily, without demanding any reason.
- Buy Now, Pay Later
- Take advantage of the opportunity to buy the items in installments, it’s a way of getting to your dream bathroom without putting too much stress on the pocket.
- Extensive Product Range
- That is why we offer over a thousand products in our catalogue, ranging from vanity units to shower enclosures, bathroom suites, and furniture to everything in between. So, you will find what you are looking for.
- Outstanding Customer Service
- Our customer service team is always available to help you with any queries, offering expert advice to ensure you have the best shopping experience.
- Trade Account
- For better ways of restocking your clients with approved quality products at cheaper prices, you should sign up for our Trade Account.
Contact info
61-64 Sapcote Trading Center, B64 5QX, Cradley Heath, United Kingdom
- 01384 671200
- support@royalbathrooms.co.uk
- royalbathrooms.co.uk
4.6
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Very happy with mirror so far awaiting…
Very happy with mirror so far awaiting for it to be put up.
Very fast delivery practically next day really impressed
June 24, 2026
Reply from Royal Bathrooms
Hello Helen
Thank you for your feedback, We are glad you are happy with your mirror and the fast delivery.
Harry from Royal Bathrooms
Absolutely outstanding customer service
I had an issue with a mirror I purchased. I contacted Royal Bathrooms and was really impressed with how quickly and effortlessly they resolved the problem. They arranged an exchange without any hassle and the replacement mirror arrived within 2 days of contacting them. Very fast and simple process. would definitely buy from Royal Bathrooms again and highly recommend them.
June 28, 2026
Unprompted review
Reply from Royal Bathrooms
Hello Raheem
Thank you for your feedback, We are glad you are happy with the support provided by the customer service team with the issue with your mirror and the fast replacement which arrived within 2 days.
Adam from Royal Bathrooms
Damaged …
Item came damaged and there’s no phone number to call you have to email and kept just getting told it was damaged in delivery which it clearly wasn’t.
June 22, 2026
Reply from Royal Bathrooms
Hello Niamh
Thank you for your feedback, We are sorry to hear you have had a bad experience on this occasion, The customer service team are awaiting an update from you.
James from Royal Bathrooms
Delivery was on time and very friendly…
Delivery was on time and very friendly driver. Cost of product was the best for the quality I could find on-line.
June 22, 2026
Reply from Royal Bathrooms
Hello Steve
Thank you for your feedback, We are glad you are happy with the delivery driver and the order being good quality.
James from Royal Bathrooms
Excellent priced products
Excellent priced materials, And wow fast delivery 🚚 and up dates off the delivery company
Top service
Excellent quality products
What more could a trade's man ask for
⭐⭐⭐⭐⭐
June 21, 2026
Reply from Royal Bathrooms
Hello Simon
Thank you for your feedback, We are glad you are happy with your order and the fast delivery and service.
Harry from Royal Bathrooms
Not much notice of delivery
Delivery was good. Disappointed l could not rearrange the delivery day. They ask you to leave a message and don’t bother calling you back. Thankfully l managed to get someone to sit in as 24hrs delivery notice a bit short. However l probably would order again from this company.
June 21, 2026
Reply from Royal Bathrooms
Hello Samantha
Thank you for your feedback, We are glad you are happy with your order, The couriers do contact you a day before with an Email and text message to advise you of a 2 hour estimated window slot to save you waiting in all day.
Adam from Royal Bathrooms
delivered very quickly
delivered very quickly
not installed yet but I'm sure it will look fantastic
June 14, 2026
Reply from Royal Bathrooms
Hello Elizabeth
Thank you for your feedback, We are glad you are happy with the quick delivery.
James from Royal Bathrooms
Reply from Royal Bathrooms
Hello John
Thank you for your feedback, We are glad you are happy with your order and the quality.
Harry from Royal Bathrooms
Having unpacked our new toilet and…
Having unpacked our new toilet and noticing a crack at the bottom off the cistern, I contacted the company and within an hour a replacement has been arranged. Good customer service to me is very important, so I will be using this company again for further purchases.
June 1, 2026
Reply from Royal Bathrooms
Hello Angela
Thank you for your feedback, We are glad you are happy with the support provided by the customer service team and the fast replacement.
Adam from Royal Bathrooms
Item came damaged the panel of the…
Item came damaged the panel of the shower contacted Royal bathroom was able to get a hold of them.
The quality of the shower tray according to the person that installed the bathroom not great it could be stronger before the price that was paid. I’m not complaining about her. However I don’t like the fact that I’ve tried to getting in contact, but nothing has come
June 18, 2026
Reply from Royal Bathrooms
Hello Michaela
Thank you for your feedback, We are sorry to hear you have had a bad experience on this occasion, We have not received any messages from you, Can you please check who you have sent messages to?
We will get the customer service team to reach out to you. We do apologise for the inconvenience caused.
James from Royal Bathrooms
I needed a replacement part and they delivered!
I needed a part replaced on a wall hung toilet system and the process for ordering parts was really easy. I wasn't even sure I could purchase this part from the company but they were very willing to meet my request. Very impressed
June 18, 2026
Reply from Royal Bathrooms
Hello Roy
Thank you for your feedback, We are glad you are happy with the support provided by the customer service team with the spare that was required.
Harry from Royal Bathrooms
Super fast delivery
Super fast delivery, quality product and excellent after sales service, a human actually answers the phone so rare these days and such a joy.
June 19, 2026
Reply from Royal Bathrooms
Hello Julie
Thank you for your feedback, We are glad you are happy with the fast delivery and quality and also the after sales service provided on the phone.
Adam from Royal Bathrooms
Really good prices and good customer…
Really good prices and good customer service. Happily replaced a faulty sink that was delivered. Minimum fuss. Will be buying again from them.
June 11, 2026
Unprompted review
Reply from Royal Bathrooms
Hello Shof
Thank you for your feedback, We are glad you are happy with your support provided by the customer service team.
James from Royal Bathrooms
Prompt delivery although I had to delay…
Prompt delivery although I had to delay it by 2 days.
Pleased with the toilet and cistern although a major holding nut and washer was missing. Telephoned with problem bits arrived 2 days later.
Good service
June 11, 2026
Reply from Royal Bathrooms
Hello Roy
Thank you for your feedback, We are glad you are happy with the fast delivery and the support provided by the customer service team with the fast replacement.
Harry from Royal Bathrooms
Superb service
Superb service. I ordered the wrong size cabinet and Royal Bathrooms happily sent me the correct one and took back the old one during the same delivery.
June 18, 2026
Reply from Royal Bathrooms
Hello Sharon
Thank you for your feedback, We are glad you are happy with the support from the customer service team in assisting you with the exchange of the correct size.
Adam from Royal Bathrooms
Excellent service and made a small…
Excellent service and made a small issue go away with no problems!
June 18, 2026
Reply from Royal Bathrooms
Hello Peter
Thank you for your feedback, We are glad you are happy with your order including the service provided with the issue you had.
James from Royal Bathrooms
Delivery was on time but when I…
Delivery was on time but when I encountered a problem with installation,I found the customer service patronising and unhelpful.
June 10, 2026
Reply from Royal Bathrooms
Hello James
Thank you for leaving a review, We are sorry to hear you have had a bad experience on this occasion, The shower enclosure that you purchased was the wrong size for your existing tray not purchased from us you had and this was installed, We cannot accept a return i am afraid.
Kind Regards
Royal Bathrooms
Disappointing for the cost
Customer service was really poor when I called with issues making payment online, the gent I spoke with sounded half asleep and as if he couldn't care less. Spoke with his manager who confirmed my order had gone through after all... When the product arrived, it had marks on the side that looked almost like glue, or as if the paintwork had been touched up? Lot of money to pay all in all for what we got, won't be ordering again.
June 16, 2026
Reply from Royal Bathrooms
Hello Niamh
Thank you for leaving a review, We are sorry to hear you have had a bad experience on this occasion, There was a delay for 10 minutes in the order coming onto the system, This was however resolved.
If you have faced an issue with your vanity unit, We could have assisted you, We will get the customer service team to reach out to you, We do apologies for the inconvenience caused,
Kind Regards
Royal Bathrooms
Ordered one day
Ordered one day , here next day as promised with no fuss and plenty of communication , excellent service
June 15, 2026
Reply from Royal Bathrooms
Hello Julie
Thank you for your feedback, We are glad you are happy with the fast delivery and service.
Harry from Royal Bathrooms
Reply from Royal Bathrooms
Hello Paul
Thank you for your feedback, We are glad you are happy with your order.
Adam from Royal Bathrooms
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