We were booked on a cruise from Sydney to New Zealand on 27th January 2026. The cruise was cancelled at short notice and we were booked on to another cruise by our travel agent. When we returned home,... See more
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Been on 3 cruises with them. All around the Med. Ok the prices are a little bit steep but worth it for what is essentially a 5 star hotel on water. Ports were awesome on all 3 occasions. The staff can... See more
Can't believe Royal Caribbean have told us that they will put on buses to take passengers to Venice City centre from the port we arrive in. Spent nearly an hour talking to their representatives that... See more
Simply the worst customer service i've ever experienced. Contradictory information, advisors who don't know the protocols, absolutely no common sense, advisor who just hangs up on the call! Clearly do... See more
Company details
Information provided by various external sources
Welcome to Royal Caribbean International where extraordinary happens. Explore our range of fantastic cruise holidays worldwide and book your holiday today.
Contact info
Southampton, United Kingdom
- royalcaribbean.co.uk
RoyalUp grade program is a rip off..
We went on a very interesting cruise visiting lovely Spanish and Portuguese ports of call but an extremely busy and sometimes noisy ship. We were contacted by Royal Caribbean before sailing asking if we would like to participate in the RoyalUP upgrade program which we did. Our mistake, £400 paid for a stateroom one deck up from the one booked, exactly the same furnishings, fixtures and fittings and only very slightly larger. Very disappointing and certainly nowhere near worth £400. We contacted their Customer Services and received standard rigid and inflexible responses. I wasn't asking for a full refund just a gesture to loyal customers! Our advice - don't be tempted to upgrade, a complete rip off!!
November 4, 2019
Unprompted review
Been on 3 cruises with them
Been on 3 cruises with them. All around the Med. Ok the prices are a little bit steep but worth it for what is essentially a 5 star hotel on water. Ports were awesome on all 3 occasions. The staff cannot be faulted. Amazing food, amazing shows, entertainment etc... Definitely will be going back.
September 25, 2019
Unprompted review
Awful customer service !
Awful customer service it takes days sometimes weeks for a response and when they respond its from a generic script if you ask for more information or a call back its the same generic response truly awful.
Asked for a complaints team to look at my query and i was advised they don't have one, doesn't surprise me they would be too busy
May 3, 2019
Unprompted review
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