Royal Culture Reviews 

545
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, most reviewers were unhappy with their experience overall. A large number of people reported significant issues with the time it took for their order to arrive, with many citing prolonged waiting periods, sometimes exceeding a month. Many consumers also experienced problems with order fulfillment, including receiving incorrect sizes, such as getting a size 5 instead of a size 6, or items that were not received at all. Conversely, a small portion of people felt that the products received were of great quality, with some noting that their items are genuine after passing authenticity checks. Additionally, some reviewers mentioned positive interactions with staff, noting that emails were responded to promptly or that assistance was provided, even when some issues arose.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and authenticity. While some consumers praise the... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While some people reported receiving their... See more

Order

Consumers find order experiences to be mixed, characterized by significant division regarding delivery... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among consumers.... See more

Customer service

Users describe ambiguous interactions with customer_service. Many reviewers report frustrating experiences,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered 21st September still waiting. Been in its way to Royalmail since 26 September still no update. #27145 Order number *update. Order arrived 16 October the quality of the products is great... See more

Company replied

Rated 3 out of 5 stars

The delivery is long and the customer service is a bit slow but the items they sell are real they don’t sell fakes they’ve been trading for years they wouldn’t get away with it. They are slow to commu... See more

Rated 3 out of 5 stars

Hoodie is great now it has finally arrived. Took a month to arrive which wouldn’t have been an issue if the communication was better. No tracking info provided until I chased and it miraculously app... See more

Rated 4 out of 5 stars

My order was placed 5th Dec but only recieved this week. Order had gone missing in transit and replacement was sent as soon as my expected date of arrival had passed. Very happy with item but very... See more


Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

545 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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2.5

All reviews

(545)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great condition perfect experience

Got my item within 2 weeks and received tracking within 3 days not sure what the bad reviews experienced but my experience was totally different everything went like a legitimate website. Item was also in perfect condition and quality i do reccomend and will be buying again.

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

you asked if i wanted to cancel my…

you asked if i wanted to cancel my order then you never reply back then u also sent my parcel out. disgrace you put money first than people never buy from u AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

March 14, 2025
Royal Culture logo

Reply from Royal Culture

Sorry for shipping your order, we cannot cancel items once in transit but you are welcome to return it to us

Rated 1 out of 5 stars

I didn’t receive my order and they…

I didn’t receive my order and they don’t want to help me whatsoever. I’ve emailed they said they will open a case but nothing so far it’s been weeks.

March 12, 2025
Royal Culture logo

Reply from Royal Culture

Hello,

Your royal mail tracking shows delivered with a photo OJ665701114GB - please enter your post code to see the delivery photo and confirm if it is your home or not. We have opened a case with Royal Mail and awaiting their response.

Thank you,
Jack

Rated 1 out of 5 stars

Still waiting for a delivery no reply…

Still waiting for a delivery no reply from contact numbers. Hope it is not a scam site. Going to try and call back payment via bank. Would not recommend anyone to use.

March 28, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

We only have one order for a Peter Robinson that has already delivered by royal mail OJ843769282GB

Rated 1 out of 5 stars

This website sells fake items I ordered…

This website sells fake items I ordered a trapstar tracksuit came 3 weeks after with tags that are spelt wrong this is crazy how can a website still be active after scamming more customers report them

March 14, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

We have no order for a Nathan Mcclean. We also do not support fake items, if this is a genuine case then please update your order number or email us your name and address of your order and we will be happy to assist you.

Rated 5 out of 5 stars

Amazing customer service

I ordered my son a tracksuit which was too small
I emailed to advise I got a quick response and was advised how to return
I received an email to advise they'd received the return and I was refunded straight away the money was in my bank the next day

February 14, 2025
Rated 1 out of 5 stars

Absolutely diabolical!…I ordered an…

Absolutely diabolical!…I ordered an item of a specific colour, waited far too long for delivery which eventually arrived but was not the colour stated on the order, invoice or website. I was advised to return and that postage I paid would be refunded but, after supplying bank account details I’ve waited, and waited, and waited and been fobbed off by ‘Jack’ who says it’s been processed and down to my bank. Terrible customer service
***EDITED to say that this has now been resolved but should not have to have taken countless emails, almost a month and a bad review

February 4, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Your full order was refunded the day we received it, your bank transfer refund is because we offered to refund your return costs which was not done immediately as bank transfer can take longer. Please be more honest with your review, we do not do bank transfer refunds as these are not safe for us as a company all refunds go through the card you paid with. We only offer bank transfer refunds for shipping costs because we cannot refund you more than what was paid at checkout, so your review was written for a £3 royal mail label charge that was not credited to you for a few days, it was not a month, we ask that you be honest when writing reviews when we have went over and above to cover even your return costs

Rated 1 out of 5 stars

THEY SELL FAKES!!!!

THEY SELL FAKES!!!!
After waiting nearly 2-3 weeks for my Trapstar jacket which landed from china I discovered it’s fake.
I found out it’s fake from the QR code inside the jacket.
Ordering from royal culture is boring but fake good with long waiting time and on top of that they charge the same price if not more and still sell you a fake it’s heart breaking.
Don’t trust that website pleaseee.

February 11, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

I have requested more information, we take these accusations seriously. If you are serious and would like this resolved, then please get in touch with admin@royalculture.co.uk and we will be happy to replace the item or refund you.

Rated 1 out of 5 stars

I ordered an item over a month ago

I ordered an item over a month ago. No update or response to any of my emails. I even tried the WhatsApp no response. Very unprofessional.

February 17, 2025
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

We have requested more information, if you have a order then you need to provide an order number or your name and address and we can help you track what has happened to it. Please get in touch with admin@royalculture.co.uk with your order number.

Thank you

Rated 1 out of 5 stars

You’ve asked me for a review so it will…

You’ve asked me for a review so it will be a honest one . After not receiving my item a month after it being ordered , I left a review and was contacted by the company and a refund was issued

January 3, 2025
Royal Culture logo

Reply from Royal Culture

Hello,

Sorry we cannot track each order individually, if an item has not arrived we do not know until you inform us of this. Glad you got in touch and we could resolve it.

Kind regards,
Jack

Rated 5 out of 5 stars

Great experience.

Royal Culture it has been a wonderful shopping experience, my yeezy trainers arrived safely, looking forward shopping with you again.

January 14, 2025
Rated 1 out of 5 stars

I still have not received my order and…

I still have not received my order and no one has replied to my emails

January 15, 2025
Royal Culture logo

Reply from Royal Culture

Hello,

Evri tracking shows delivered on the 22nd of January H03TJA0045485755 - if you enter your postcode there is also a photo of the delivery. Let us know if you cannot locate this.


Thanks,
Jack

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