I ordered a side board, it arrived (with delay) totally damaged. I took immediately pictures and wrote an email to the company plus filled out the complain form. Nobody has contacted me yet, it’s been... See more
Company replied
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See what reviewers are saying
I ordered two ginormous paper lampshades from this company which has lovely homewares and they were slightly damaged. No faffing about at their end at all: replacement, refund or discount offered imme... See more
Top price, the article has been shown as not available after ordering, took 2 weeks and the order arrived, origin product and unbeatable price, thanks. Have been skeptical as the price was so low, but... See more
I ordered a ceiling lamp here since I chose a coupon with a discount after some online purchase. I loved the choice of the products and their design. I liked that unlike other online shops there was n... See more
Company details
Written by the company
Skandinavisches Design von seiner besten Seite. Deutschlands größte Auswahl an Design für Ihr Zuhause.
Contact info
Porfyrvägen 2, 23892, Nybro, Sweden
- +49 800 000 9761
- info@royaldesign.de
- royaldesign.de
3.9
Great
8K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing selection of brands
Amazing selection of brands and items (especially Nordic ones) which I personally love. Items quality is top-notch.
November 24, 2021
Unprompted review
Everything perfect!
November 12, 2021
perfect in every aspect
perfect in every aspect ! Really great ! Thank you very much !
November 11, 2021
We ordered 52 wooden knives for our…
We ordered 52 wooden knives for our restaurant.. the knives came with a large logo engraved onto them which was not visible in any of the pictures online nor in the description of the product. We asked for a refund but were told that we should pay a return fee -- how can you inaccurately describe a product online and then when the product arrives and is not fit for purpose because of a incorrect or inaccurate description charge the customer a fee to return it? It makes absolutely no sense.
October 29, 2021
Reply from RoyalDesign
Dear ML,
Thank you for your feedback.
We are sorry to hear you are not happy with the knives.
I can see you are already in contact with our customer service about this and we will check if we can offer you a free return in this case.
We apologize for the disappointment caused.
Best regards
Your RoyalDesign Team
Good quality product & fast delivery
Good quality product & fast delivery. Deserve a 5 ⭐️feedback.
October 16, 2021
I did not got what I ordered
I did not got what I ordered . The product is misstated piece so it needs to be returned… very disappointed.
September 28, 2021
Reply from RoyalDesign
Dear Christina,
Thank you for your feedback.
We are very sorry the delivered product is missing a piece.
Your claim is currently being reviewed by us and we will get back to you as soon as possible.
We apologize for the disappointment caused.
Best regards
Your RoyalDesign team
I ordered already many times here and…
I ordered already many times here and the items arrived always in a good condition in Austria. I am satisfied with RoyalDesign.de
September 25, 2021
Unprompted review
We love to shop at RoyalDesign
We love to shop at RoyalDesign, they have amazing products, good prices and perfect customer service, including fast and safe shipping
August 13, 2021
bad packaging, damaged items
just don’t order anything that’s fragile I guess… the packaging was damaged and 2 items inside were broken. I ordered 5 plates, they barely wrapped them in paper and they put them in a huge box. I’m just surprised how the other 3 weren’t broken…😕
July 13, 2021
Unprompted review
Reply from RoyalDesign
Dear J.I.
thank you for your feedback.
I am very sorry that three of the plates arrived broken.
Unfortunately, I cannot see your order number here. Please send us an email to info@royaldesign.de if you haven't been in contact with us yet. We would be happy to send you three new plates.
Kind regards
Your team from RoyalDesign
Great products good service
July 2, 2021
Fast delivery and the goods in great…
Fast delivery and the goods in great condition. Thank you!
June 25, 2021
Hello 😀
Hello 😀
I made my order on Monday and it was delivered with Fedex on Thursday !
Thank you ❤️…. Just Perfect !!!
June 17, 2021
Super long waiting Time (20?!?!?) days…
Super long waiting Time (20?!?!?) days for a return to he handled; no confirm following the send back of an item, no proactive communication, super expensive return shipment fees because their warehouse is based in Sweden. Not again.
June 2, 2021
Reply from RoyalDesign
Dear customer,
Thank you for your review.
We apologize for the longer handling time for returns which we are currently experiencing.
When you have made the return through our return system, you will be notified when the return has been handled. Also, the updated invoice/refund information will be sent to you per email then.
Kindest regards,
The team at RoyalDesign
Pleasure to shop at Royal Design
The homepage is easy accessible,
the order process is customer friendly,
the delivery process is transparent,
the information policy during the delivery process is recommendable.
I would appreciate to receive an approximation of the delivery time.
May 26, 2021
Product came 6 months late, return costs even higher than purchase price
Product came 6 months late, was not as expected and on product images. Return costs even expand purchase costs. Never again.
May 18, 2021
Reply from RoyalDesign
Dear CH,
Thank you for your review.
We are sorry to hear you are not satisfied with your order.
Please note that even before placing an order you can find all the information about returns and return costs on our website under "Rücksendung & Rückerstattung", and in our terms and conditions.
Kindest regards,
The team at RoyalDesign
I have waited two months for my handles…
I have waited two months for my handles to arrive. Customer Service = automatic answers. Made direct contact to the manufacturer to get some answers.
May 7, 2021
Reply from RoyalDesign
Dear Customer,
Thank you for your review.
We are very sorry it took so long to get the product back in stock.
We apologize for the disappointment caused by this.
We wish you a nice day!
Kindest regards,
The team at RoyalDesign
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