Royale Stones Ireland Reviews 

215
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including unique and high-quality tiles, often highlighting the great variety available. Many people highlight the staff for being professional, helpful, and knowledgeable, offering excellent suggestions and clear communication throughout the process. Reviewers frequently mention the quick and efficient delivery service, often noting free delivery, flexibility with dates, and items arriving well-protected. However, some customers also noted concerns regarding delivery, mentioning occasional issues with delivery partners and instances where items were left in unsuitable locations or experienced delays.

What people talk about most

Product

Customers had positive experiences with products, praising their high quality, great variety, and unique... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the high quality of products, such as... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising efficient and quick... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Royal Stones are super professional and great to deal with. Excellent customer service. We ordered stones which had a slightly too long lead time, and Aaron was an absolute rockstar. He went above an... See more

Rated 5 out of 5 stars

Royale Stone has an extensive range of outdoor tiles at competitive prices. Aaron in the shop in Tallaght was particularly helpful in assisting me to select my outdoor tiles. Royale also have a good r... See more

Rated 5 out of 5 stars

Aaron in Sales was very helpful with great suggestions. Wide selection. Free delivery which I don't get with other suppliers. Business discount which I don't get with other suppliers. From Mike -... See more

Rated 5 out of 5 stars

Great help from Aaron & Vishal whilst choosing our tiles, and flexibility on delivery dates. They had a great selection of outdoor tiles for us and we are delighted with the end result. We were able t... See more


Company details

  1. Landscaping Supply Store

Written by the company

Royale Stones is a supplier of garden paving and patio slabs. We have a wide range of Porcelain Paving, Indian Sandstone, Granite Paving and Slate paving in Ireland.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(215)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have to say I found Royale Stones…

I have to say I found Royale Stones Ireland an absolute fantastic company to deal with. After many months searching for our ideal patio slabs we were very lucky to find this company and got beautiful porcelain tiles. We also received a courtesy follow up phone call to make sure we were happy.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Quick and easy to deal with. Excellent quality tiles. Highly recommended.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company, recommended.

I found this company excellent. The product (Limestone patio slabs) is top class. The delivery was very quick and efficient. The staff extremely helpful. Prices competitive.
I have no hesitation in recommending Royale Stones.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

Very Good Experience

We had a really good experience with Royal Stones. We ordered samples and they came promptly. We then ordered the paving for our garden and they arrived exactly when they said they would (we're based in Cork) and everything was perfect. Our mason was very impressed with the paving. All in all it was a very positive experience.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with!

This company was a pleasure to deal with, they delivered on time, and were the best price. We are very happy with the tiles.

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Prompt delivery and great customer service

My order was fulfilled quickly and delivered on time. The lead time being only 2 weeks. Having shopped around (a lot!), most places had lead times of anywhere between 6-12 weeks.

Price was competitive. Vishal was knowledgeable about the products and he went above and beyond by organising the extra tiles we needed (quickly) when he was on leave. He contacted the warehouse, processed the payment and gave me a job ID to collect the tiles directly. This was much appreciated as the builders were days away from being on-site to finish the job after Christmas.

So, thanks Vishal!

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Very happy with my recent purchase and the service of the company. Very friendly and helpful staff!

December 31, 2021
Unprompted review
Rated 1 out of 5 stars

Worst customer service. AVOID!!!

Got a price for tiles for my backyard with a view to using two different shades. There was no second shade on the day of purchase and had to be purchased from another seller. The price on the day of purchase has increased by 1 euro per square meter compared to the previously quoted price. The reason given: not a full pallet purchased. I paid for the purchase in cash. No invoice was issued on the day of purchase, been promised to send it later.
During the paving process, it turned out that we bought a little bit extra than needed. Contacted the seller to find out when we could return the excess, unused, and still in packaging tiles (11 packs)? The response we received that returns less than one pallet will not be accepted. They explained their answer by the fact that they have a policy on the website and that it will cost them money to return the tiles back to the supplier. The second store (Tile Merchant) at the same time took back the leftovers much less in quantity (2 packs), without asking any questions.
In my last phone call when trying to solve this problem, I said that I had no choice but to leave negative feedback. To which the answer was received: then we have nothing to talk about with you.

I am extremely surprised and disappointed with such an attitude towards clients.

December 23, 2021
Unprompted review
Rated 1 out of 5 stars

I had one less stone delivered and the…

I had one less stone delivered and the delivery guy spoke to the person on phone and advised the additional round stone will be delivered. It’s been 4 weeks still no sign. Question - would they have delivered had I not paid in full. How can they deliver goods without all items and no courtesy of calling or emailing about it. Sorry to say this has been bad experience.

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect

Bought a sample and liked it so I bought a pallet of stones from Royal Stones. They arrived a couple of days later. Excellently packed. no damaged slabs. Driver was sound too.
Would absolutely buy from Royal Stone again.

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

Fast and friendly service!

Fast and friendly service!
I bought indian sandstone
paving,and fusion grout from Royale stone and received helpful advice over the phone from them.I ordered online & it was delivered to westmeath as promised .I had ordered the wrong colour grout and more than I needed which Jain was happy to exchange for me and refund the excess tubs purchased. Excellent customer service.would highly recommend!

August 5, 2021
Unprompted review
Rated 5 out of 5 stars

Kota Blue Limestone Slabs

I purchased Kota Blue Limestone Slabs. The price was competitive but Royale was the only place I found selling the large slabs in 1 size packs. The uniformity of colour is very good unlike some others that I have seen. On delivery a few slabs were cracked but these were promptly replaced with no fuss. Would use Royale again in the future.

June 30, 2021
Unprompted review

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