Take your money and then do not care...
We ordered materials for a project with a tight deadline and were very clear about this deadline with Royal Foam.
We were told that the materials would arrive by March 22nd to Oklahoma.
They did not, so we hired a hotshot service to go to Jacksonville, FL to the Royal Foam location and pick up the materials on March 27th.
The hotshot service cost me over $5,000, but I had the materials from Florida to Oklahoma by the next day.
Unfortunately, on April 1st we realized that Royal Foam DID NOT send all of the materials on the hotshot load!
We contacted them that same day and told them.
I gave them the contact for the hotshot service I used, thinking that they would take care of me, since it was their mistake.
It has been 7 days and I still do not have my materials and am being told that there are hurdles for shipping companies because of the situation in the Middle East.
We have spent over $98,000 with Royal Foam and we have not gotten anything but excuses.








