My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions. Many other companies could learn a thing or two from... See more
Company replied
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Review summary
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Reviews shaping this summary
It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic She fully understood my requirements and her ability to communicate the process was outstandi... See more
Company replied
Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No hassle.Clear and straightforward.
June 24, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad it was clear and easy for you. Thank you for your feedback.
Lucy was extremely helpful and provided…
Lucy was extremely helpful and provided excellent customer service
June 24, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad our team provided excellent, helpful service. Thank you!
Reply from Royal London Mutual Insurance Society Limited
We're glad our team was patient and helpful!
Very helpful conversation with a lady…
Very helpful conversation with a lady today so easy to talk to.
June 24, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are glad our team was helpful and easy to talk with. Thank you for your feedback!
The representative that I spoke with, Samantha, fantastic service
The representative that I spoke with, Samantha, was very helpful, walked me through all of the information required and made sure I fully understood my options; great service.
June 17, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback! We're glad our team member was helpful, provided all the required information, and ensured you understood your options.
Very helpfull and professional
I spoke to Martin Coe who was extremely helpful with my request regarding the drawdown of my pension and everything has been sorted on the same day. I also spoke to Bailey to begin with who took all my details before passing me over to Martin which made the transition seemless.
June 23, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear we could assist you efficiently with your pension drawdown. It's wonderful to know our team provided a seamless experience. Thank you for your kind words!
Sharon smith was helpful and thorough
June 23, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your kind words. We're glad we could help.
Reply from Royal London Mutual Insurance Society Limited
We are glad you enjoyed our service. Thanks for taking the time to leave feedback.
Reply from Royal London Mutual Insurance Society Limited
We appreciate your kind words. Thanks for taking the time to leave feedback.
The lady Theodora Cho was so polite and…
The lady Theodora Cho was so polite and helpful and explained everything so well and politely.
June 23, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear our team provided such a positive and helpful experience for you.
Michael explained everything clearly so…
Michael explained everything clearly so that I understood the process and consequences of withdrawing tax-free money, and was also a genuinely nice guy to talk to.
June 23, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear everything was clearly explained. Thank you for your kind words!
Debbie was great!
Debbie was great!! Quick friendly and efficient.. t'was a pleasure!!
June 23, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad our team provided great service. Thank you!
Good going on dire
I used to think that Royal London was a reasonable organisation, but once you try to move away from them the problems start.
They try to block your move at every step.
On top of that, when you actually manage to get the progress moving - they then block your account to ensure that you cannot see the information about what your have invested up to the point of requesting to leave.
June 22, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to your transfer. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise
Spoke to Nicole Regan who explained…
Spoke to Nicole Regan who explained everything I needed to do very clearly and concisely. Thank you
June 22, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you letting us know that our team member explained everything clearly and concisely. Thank you.
Quick and efficient dealing with my…
Quick and efficient dealing with my draw down request.
June 22, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad we could help quickly. Thanks for taking the time to leave feedback!
Exceptional Service
Christopher Bailey in the bereavement team offered exceptional customer service during our recent interaction.
He was informative, measured, calm, understanding and very supportive when helping us through the process.
Thanks again, Chris. You're a credit to Royal London.
June 22, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear about your positive experience with our bereavement team. We appreciate you sharing your kind words and are glad we could provide support during this time.
Guy went above and beyond to help me…
Guy went above and beyond to help me with my questions. Very impressed with his caring attitude.
June 22, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased our team went above and beyond to help you. We appreciate your kind words.
Kathryn Erturk made it very easy for me…
Kathryn Erturk made it very easy for me .
Thank you Kathryn
June 22, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad we made things easy for you. Thank you for your feedback.
Great customer service
Nicole Regan was very helpful and extremely patient we had a terrible connection and she didn’t give up she explained what I needed to do in detail, she even called me back to see if that would help exceptional customer service
June 22, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear about the exceptional customer service you received, especially with the connection challenges. We appreciate your kind words.
Nicole explained everything in a…
Nicole explained everything in a knowledgeable way and showed great customer service
June 22, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're happy to hear our team member was knowledgeable and provided great customer service. Thanks for taking the time to leave feedback.
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