Royal London Mutual Insurance Society Limited Reviews 

Gayle was really helpful during our telephone conversation, understanding the reason for the call and being able to assist with information when requested.
I am in a better position after the call to progress with resolving the issue due to the information provided by Gayle.

Rhonda’s explanations of the procedure regarding my query, and her guidance throughout, made the whole process quick and pain-free. Great human connection and experience. Much appreciated!

Rhonda was friendly, helpful and knowledgeable.

Alison Ashton who I spoke to was very profound and helpful.

Spoke to Ayay today for help with my plan he was really helpful and gave me all the advice I needed

It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could do with more people like her in the industry. Royal London as a whole, are also an excellent company and we have always received superb service from them. As a Paraplanner, this means such a lot. Highly Recommended.

I just find very easy to deal with and you are kept up to date with what is happening and given all the information I required

The consultant I talked to (Georgia) was very pleasant, knowledgeable and professional, it was a pleasure talking to her. She satisfied all my queries.

Dealing with Royal London is so simple, using their app to request a cash release was straight forward and convenient.

Spoke to Ajay who helped me to understand and therefore answer all questions necessary to complete my request. He was very friendly and efficient.

Alison Ashton was very efficient & a pleasure to deal with
She was also very knowledgeable

Because he solve my problems

Extremely disappointing experience with Royal London. I spent two hours waiting to speak to someone, only to be constantly transferred from one person to another without anyone taking ownership of my issue.

Each time I started explaining the situation, I was passed on to another department or another representative, and I never managed to finish what I had started. This made the whole process extremely frustrating and a complete waste of time.

The level of communication and customer service was very poor and felt highly unprofessional. I expected a much better standard from a company like Royal London, but the way this was handled left me very disappointed

Your staff are great and Alison Ashton was really helpful. I do however think your telephone system is complex, takes 2-3 goes to be understood. I don’t know how much you paid for it but I’d get your money back!

Very long winded process with several e mails sent by different people at each stage. You should be able to just deal with one person from start to finish so avoiding repetition and time wasting communications.
Got a reply back saying fill in a customer service form, when you click on the link all you get is a summary page or the option to call them. Tried that several times, gave up each time due to phone not being answered or when it is, you're kept on hold for a minimum of 10 minutes. Royal London not what it used to be.

It was all sorted no problems

Michelle Couzins was very clear on the phone. Accepted my statements. Readily supplied info and phone numbers. Thank you.

straightforward discussion to identify my needs before taking action.

Royal London as an organisation have been superb and when I needed it they have been instrumental in facilitating pension annuity options. Carter Hallows Customer Services Consultant showed great care taking me through the process listening to my aspirations and generating annuity quotes. I have been very impressed by the service and process. The pension bureau has definitely been worth a call and really helped, professional at all times.