Royal Medical Center Reviews 2,031

This center is great and I love it

I was with them for almost three years, decent experience but the negatives were too great.
Paul Porres was very gruff and impersonal, insisted I take an AI even though my levels were fine and had zero symptoms.
Didn’t listen to what I had to say at all, just shut me down.
The day my doc had to contact him to correct a form he submitted that affected my career was the last straw.

I have been a client of Royal Medical Center for my TRT needs for approximately 5 years.
The staff has been nothing less than amazing.
Tammy Ali and Ivan Battern have helped me with any and all of my questions over the years. I added a weight loss medication and it works great. I highly recommend Royal Medical Center for all your needs.
100% perfect performance!
Thank you Royal Medical Center for all you advice, professionalism and expertise.
Regards, Capt. Jeffery Ray Balentine 👍🏽

Amazing experience ordered on Friday , got tracking Monday arrived at my house Tuesday! There top notch service provider. Excited to get this shoulder back in full use.

Women’s Hormone Care Needs More Attention Here”

I want to share my experience to help other women considering hormone replacement therapy at Royal Medical. While the clinic mainly focuses on men’s health, they also offer HRT for women. However, I found their approach to women’s hormone care not as thorough as it should be.

My treatment focused mainly on testosterone, which was raised too high while my estrogen stayed far below normal. Even after I voiced concern about significant hair shedding, the response was only to adjust testosterone and prescribe a topical hair product. Estrogen wasn’t addressed until visible thinning had already occurred.

This experience left me extremely upset and distraught. Hair loss impacts confidence and well-being, and I felt dismissed when I needed guidance most. I hope Royal Medical takes this feedback seriously and improves their care for women. If you’re starting HRT, ask detailed questions about how all hormone levels — not just testosterone — will be managed.

Just finishing 5 months on a peptide blend, one month to go, then taking a month off before repeating. Royal Medical has been fantastic!!!!!! Dane, who works the front desk is a great person, very friendly, caring. Answers all my questions and makes me feel that I'm in very good hands. Met with Dr Rodriguez in person, very friendly, informative doctor. When it came time for reorders, the staff kept in constant touch w me, provided tracking info along we accurate online billing to my CC. Pharmacy shipped overnight via FEDEX, package arrived on time and in great shape. I will be using Royal Medical for a long time!!! 72yrs old, best shape of my life. Thank you!!!!!!

With all my emails to Ashley throughout the day she never once left me out of the loop. I have not experienced customer service like this in a while: AWESOME. Shipped quickly and arrived without an issue. I can't say enough positive things that I have experienced with Royal Medical Center. If you don't choose them; you're on your own.

I have been double charged, and they have left medication that i have been charged for out of the shipping package and actually asked me to send them a photo of what i did not receive, there has been zero customer service in my attempts to resolve the matter. I had phoned in an order, got charged for it, i believe i was told it would come out in my next scheduled shipment and it was not included, i notified them in an email and i was told the shipment had arrived, it did but did not include my pills. i emailed multiple times but kept getting the same response. so now they are up 100$ on me and they have a disgruntled ex client. There was no attempt at helping me figure out what happened, zero customer service. They made zero effort to communicate. When I said I did not receive the pills. They jumped all over proof of delivery of the package, that I never denied, I was persistent and very clear I did not receive the pills, they never offered proof that the pills were in the package, they put that on me. For God's sake it was for generic Viagra, I was checking the front door 3 times a day looking for them. Yeah 3 times a day, I got the test on the 4th but no Viagra, RMM never communicated with me as to what happened or why am I claiming this, they just continually rammed it in my face that they have been sent and I negated that claim very clearly, ZERO effort on their part. And that is why I cancelled my services with them, and after doing a Google search on Royal Medical Center I have screen alot of complaints about their customer services and not being professional. If you decide to use them you have now been foretold what might happen. Proceed at your own risk. I am out

Friendly and helpful staff great communication. I got all my answered I recommended!!

Its a verry good serves, they pepole are friendly and help full the pepole are saying royal medical center is good for euriything and good for new life.. Thank you so much for your serves 🙏🙏🙏

Month 3 since starting my TRT therapy. The process has been easy, Royal and their team are very responsive, always able to get ahold of them if I have a question. I’m 45 years old, retired military, still hit the gym 3-4 days a week, very active, and at the start I was 225lbs and my testosterone was 443 based on the blood work, not bad, but I was always tired, couldn’t drop the spare tire around my waste, struggling to build muscle, sleep habit issues. My prescribed TRT is 1 injection (self given) a week (was weird to do the first time, but it’s easy now) and 2 pills a week for estrogen blocking and natural T help. I give blood every 2 weeks to keep the red cell count down, Royal will provide a prescription. My T level is now over 1500, I’ve lost about 15 lbs and really starting to see change. Energy and sex drive is skyrocketing, starting to see the body changes with consistent diet, exercise and the TRT boost. Less fatigue, less muscle soreness, sleeping better and love life has came alive!! A little aggressiveness at times, but that’s expected to have T levels this high, I haven’t felt this good since I was in my late 20’s. I talked to a few companies before going with Royal, they have been around for a while and aren’t gimmicky, flat cost from start to finish, no hidden charges, etc. You will be billed for 2 months at time FYI, and ask about any special deals when calling. A lot of companies have jumped on the TRT train (Hims, Maximus) but some are way overpriced, and seem a bit fly by night. Best of luck on your journey, but TRT will change your life!

All I gotta say is royal it's been a week. I'm feeling Guuud. From what I was feeling a week ago today 8/19/2024 to now! I can't express! Ry.T.G (RoyalThugs) Your the Bomb 💣!!! So all the ones that have negative things to say, well what's good for goose is always not good for the gander...Me, I'm on the Goose side. I feel good and it's only been a week. Just did my second week today. Call it psychological if you haters want to. It's got me on that yea!!! Dr. ROD & Team!!! A+ & some...Ready to work more with you all. You are the Bombay'0... 💣, A patient who's highly Appreative. #CaliHere. Thank you. Looking for support and working on my quality of life. K.Rob

Staff always courteous and helpful when contacted directly. Product delivered quickly and on schedule. Night and day difference between Royal and a local office I used to use.

The staff at this company lacks professionalism. From customer service to providers, everyone seems rushed and inattentive. They ask questions but don’t allow time for answers. Furthermore, they don’t provide solutions; instead, they aim to retain permanent customers who keep paying. I informed them that my test level was already 768 and that I only needed one prescription to reach 800. Unfortunately, their practices feel like a scam, driven by impatience and greed. Additionally, I had a consultation scheduled for 3 PM, but they called me at 2:50 PM to say no one was available and rescheduled for the next day. Interestingly, if a customer misses an appointment, they charge an extra $40, but when they reschedule, there’s no compensation. Overall, it was a very negative experience, and I won’t do business with this company again."1

I switched to Royal 2 years ago from another provider. It took a while to get lined out due the changes in medications. At one time, testosterone levels were unmeasurable in excess of 1500. It appears this caused a dramatic rise in PSA and started a journey into the world of Prostate Cancer protocols and diagnostics. When discussing this with Dr Hill, he was unconcerned because he stated unequivocally that testosterone does not cause prostate cancer. I discontinued TRT temporarily. After researching and considering the professional opinion of Dr Hill, I decided to resume TRT. However, they refuse to resume without a release from another doctor without stating why.
They support the idea that testosterone does not cause cancer, however they do not stand behind it.
BE EXTREMELY CAUTIOUS OF A COMPANY THAT WILL NOT STAND BEHIND THEIR TREATMENTS!!

Racheal and Danelle both demonstrated a high level of proficiency in customer service skills. With a blend of patience, empathy, and active listening, they both were able to resolve customer issues effectively and efficiently. Both went above beyond. There attention to detail and dedication to providing a seamless experience make them both an exceptional customer service representative. Even my doctors appointment online was fantastic! Thank you!

RMC is an excellent resource and their service is excellent. I have been with them for almost 15 years now and their service has only gotten better.

Thank you very much

I went for an MRI examination and the people working there were very friendly and helped me with everything. I can say that the service here is very good.