royaloakcasino.com Reviews 62

Do not use. They have taken two lots of money but only able to use one. There are various different billing companies and based in China. They never respond to emails, you cannot close the account down and no telephone number. Absolutely appalling. Be warned.

You can get your money back if you have been scammed before 17th of May.

You can get your money back if you have been scammed before 17th of May 2021.

Guys yes they they are a scam website. Yes they dont have a licence and they are operating illegally and they dont have a right to take money from UK players. However good news is that you can get all of your money back like me. Its a simple process.

1 - If you have been scammed by them go online to metropolitan police website and report this and get your crime reference number. Please dont forget to mention Royal Oak's sister websites to the police Lady Linda, Divas Luck casino, LeoMonaco, PlayatHarriys, slotsnbets and others. And do not in any circumstances deposit any more money after 17th of May 2021.

2- Call 01212306655 (Gambling Commission’s confidential intelligence line) and tell them exactly what happened.

3- Call your bank and speak to the frauds team and tell them how you have been scammed. Give them the crime reference number and tell them that you have reported it to the police and the gambling commission confidential intelligence line.

And remember its the responsibility of the Bank + Police + Gambling commission to make sure you are safe. And gambling commission has to make sure there is a collaboration and you are safe. Thats the reason they are getting paid a lot of money.

Deposited money balance was added to the account that was fine.
Noticed the money did not leave my bank account. Blew it all went to add another 20 declined. Still no money taken from the account.
The next day had money taken from my bank from a Mexican exchange someone buying pesos in Mexico may I add.
Had to cancel the card. Got onto the fraud team got my money back. Wish to god I checked the reviews first.
SCAM

Royal oak casino stole my money.
This pathetic betting site never replied to my emails and after saying they credited my account they didn't.
They then closed my account so they didn't have to put up with my emails anymore!
Stealing money off good people.

AVOID AVOID AVOID AVOID

Like those other reviewers, deposit declined on website but leaves bank. No customer service.
Theft.
Please adhere to these reviews and AVOID this site like the plague

Thieves! You deposit, states not gone through but the money leaves your account. They then never respond. AVOID

Beware. Took money from my bank account which was not credited. No response from them three times. Scam.

Quite fussy on the document verification, and a strange "Loyalty bonus" keeps appearing each time I withdraw, but can confidently say they do pay out just fine, although payouts seem to be limited to single withdrawals, and only £500 at a time.

This site is a load of rubbish never get any money back off them
Games fezzes and it just take takes take and once joined they will not close your account
All the coments below are true ever one of them they need closing down if they really excised.

Shocking company. Wont pay out any winnings. Useless helpline as none existent. Obvious shady company as to how deposits go through via various companies. Stay well away from. Pity there is no way to report them for dodgy way they deal

I deposited £80 from my bank account. Didn't appear in my. Casino balance. Royal Oak position is that they acknowledge I haven't received the money into my casino account but I should look to get money from MasterCard.
I also had money withdrawn from my account to Royal Oak without my permission. I got a refund from MasterCard on this occasion

Very bad casino . Its a scam site and linked with redlion casino. Do not join these sites . They will not answer you. They will not oayout winnings .

Rip off rip off .. told them I was on GameStop and I wanted to close my account and then gave me a 100 bonus .. stupidly spent it and then had the run of my life .. only to be told that they don’t service UK residents ...

Do not play at this casino spent hundreds of pounds roughly around £900
Won £130 withdrew it sent all I’d literally everythin you can think of
They put the money back on my gaming account I know why so I would play it again and loose
I withdrew again an still haven’t received it sent a million an one emails but not one reply
Also live chat doesn’t work
Avoid at all costs am starting to think there dodgy as they come under all different names on your bank statement

Scam casino won £265 bonus on book of ra deluxe next minute account went down to £19.50 stay well away

Stay well away from this company, they should not be trading it is a fraudulent gambling site DO NOT USE

When I deposited money to Royaloakcasino I noticed that the payment on my bank statement shows it was paid to ‘Jennys Boutique’ and another deposit was paid to a drug store. I too have asked how to close my account but no response. When I wanted to withdraw they wanted virtually every piece of ID they could get their hands on from me even though I had already submitted my drivers licence and a utility bill. I was worried about identity theft because of the amount of information they wanted. I declined to send all of what they ssked for and just deliberately used up my funds until I got down to zero

I’ve asked them to close my account for weeks, no response to any of my requests and just keep taking deposits. Rubbish low pay out casino and if you want to have a decent sports bet , don’t bother, only takes small stakes. Don’t know what payout time is like as I have lost every time, but would imagine it’s as rubbish as the rest of the site

I joined this casino as it seemed legit but I found customer support extremely poor. They do not respond to live chat messages or emails very promptly if at all. I asked the support team to close my account and pay back my balance which is £12,586. They have blocked my account and will not reply to my messages about my owed money. I’ve also had trouble finding out who they are licensed with. I’ve deposited over 3.5K. I’ve asked for their complaints procedure and nothing. Warning do not join this casino it does not provide the services it claims and appears to be a scam.