Royal Wolf Reviews 

576
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Your Manager in Rockhampton (Ben Griffin) was very helpful and expedient in helping to solve our off road parts bulk storage problems. His follow ups after providing three containers to our site... See more

Company replied

Rated 5 out of 5 stars

Yep OUTSTANDIN Service thanks Great Communication from the moment i made an initial enquiry rite thru to Delivery which always ensures a trouble free experience. Even that Delivery Process was PE... See more

Rated 5 out of 5 stars

These guys are amazing people they go over and beyond for their community, clients and all fellow Australians. When the northern rivers were in desperate need for refrigerated containers Royal Wolf st... See more

Rated 5 out of 5 stars

Container arrived Friday afternoon. Very happy with it. The Truck driver, Stev, was excellent.. container in the exact place we wanted it.. Highly recommend you guys to anyone.. The whole transaction... See more

Company details

  1. Business Services

Information provided by various external sources

Royal Wolf offers a wide range of shipping container and portable building products catering to the needs of anyone requiring a unique and portable container solution. With 37 branches located across Australia & New Zealand, we specialise in the hire, sale and modifications of shipping containers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

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4.8

All reviews

(576)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasure to deal with Royal Wolf

Great service from initial contact and good follow up following initial enquiry. The sales person handed over the process after rental commitment was received to local operation. Things went to Plan as discussed and the delivery went as requested and driver was very co-operative and positioned container in exact spot. Highly recommend Royal a Wolf based on my first experiences.

December 13, 2021
Rated 4 out of 5 stars

Reasonably happy customer

Great communication from original consultant. Competitive pricing. Poor communication with follow up through portal to accounts department though

December 13, 2021
Rated 2 out of 5 stars

Regional Manager that calls customers crooks and forwards an internal email to that customer "by mistake"!

My experience of Royal Wolf started positively and I hired a small container for storage for over a year. When it came to the container being removed (taking into account the customer has to pay $300 for drop off and $300 for pick up in advance) was a completely different story. The tow truck driver arrived, partially moved the container onto his flatbed but then had to move his truck so he could get a better angle on the container. On doing so he lifted the rear of the flatbed down and pushed the container back. Upon doing so the container moved back and impacted with the front of my car port causing $1400 worth of damage. I spent weeks trying to get some action taken by Royal Wolf with no response from the Regional Manager NSW/ACT, Simon Tolhurst, until I sent a letter of damage. He simply came back with I've spoken to the driver and he denies causing the damage! (you don't say). I sent a further follow up email and unfortunately Simon Tolhurst responded to a colleague with this "To me this is clearly a set up. I'll talk to Simon on Monday and see how he wants me to handle it". Unfortunately Simon cc'd me into the email also! This matter is now being dealt with by my lawyer

October 9, 2021
Unprompted review
Rated 5 out of 5 stars

Ella from Royal Blue was AMAZING!

Ella from Royal Blue was AMAZING!! we were in need of a container at our Child Care Centre and she was able to secure one over the phone and lock it away. I love dealing with people like this............ so so good
10 / 10

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Quick and Efficient

Shane and the support staff were very helpful with arranging the collection of containers at very short, and setting up our account. The rental containers were clean and in excellent condition. Will definitely partner with them again in future.

April 29, 2021
Rated 5 out of 5 stars

A pleasure buying from Royal Wolf

It has been a pleasure buying from Royal Wolf. There were some real challenges due to external circumstances (floods).
They did everything possible to make the purchase go smoothly.
I would certainly be confident working with them again in the future.

Bronwyn

April 27, 2021
Rated 5 out of 5 stars

Temporary Storage Solution

We needed a fast and temporary storage solution for our business. I contacted Royal Wolf and within days we had a container delivered to site. Very helpful and well priced service. Thanks

April 27, 2021
Rated 5 out of 5 stars

Happy Customer

Great communication. Prompt and helpful replies to questions. Container was as specified and delivered in a timely manner.

April 24, 2021
Rated 1 out of 5 stars

I have paid but you keep sending overdue invoice

Have had overdue invoice emails to me when I paid over the phone the day I called to buy a shipping container. I called after the first overdue invoice and was told I did pay but you still sent more overdue invoice. I have paid for the shipping container I hope to never buy for you again
Thanks

April 23, 2021

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