Royal Wolf Reviews 

576
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Your Manager in Rockhampton (Ben Griffin) was very helpful and expedient in helping to solve our off road parts bulk storage problems. His follow ups after providing three containers to our site... See more

Company replied

Rated 5 out of 5 stars

Yep OUTSTANDIN Service thanks Great Communication from the moment i made an initial enquiry rite thru to Delivery which always ensures a trouble free experience. Even that Delivery Process was PE... See more

Rated 5 out of 5 stars

These guys are amazing people they go over and beyond for their community, clients and all fellow Australians. When the northern rivers were in desperate need for refrigerated containers Royal Wolf st... See more

Rated 5 out of 5 stars

Container arrived Friday afternoon. Very happy with it. The Truck driver, Stev, was excellent.. container in the exact place we wanted it.. Highly recommend you guys to anyone.. The whole transaction... See more

Company details

  1. Business Services

Information provided by various external sources

Royal Wolf offers a wide range of shipping container and portable building products catering to the needs of anyone requiring a unique and portable container solution. With 37 branches located across Australia & New Zealand, we specialise in the hire, sale and modifications of shipping containers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

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4.8

All reviews

(576)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Unfortunately the courier company…

Unfortunately the courier company damaged our property on arrival of the container and we are still chasing it up.

December 7, 2020
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Reply from Royal Wolf

Hi Alisha thank you for providing us feedback on your recent transaction. I am sorry to hear it has not been to our standard and I will follow this up with your sales representative. Cheers RW.

Rated 5 out of 5 stars

Very helpfull staff

Very helpfull staff, pleasant and friendly,
Always happy to try and answer questions,

December 7, 2020
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Reply from Royal Wolf

Hi Susan - glad to hear you had a wonderful experience with our team! Cheers RW

Rated 5 out of 5 stars

Great Customer Service

Michelle was very friendly, helpful & prompt with returning phone calls. Delivery was organised within our required timeframe.

December 7, 2020
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Reply from Royal Wolf

Hi Toni - thanks so much for the great feedback! We hope we can assist you again in the future. Cheers RW

Rated 5 out of 5 stars

fantastic

fantastic, could not have asked for better service or quicker delivery.

December 7, 2020
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Reply from Royal Wolf

Hi Vicky - wonderful to hear you had such a great experience with our team. Cheers RW

Rated 5 out of 5 stars

Great Service

Great Service. Will definitely use them again

December 7, 2020
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Reply from Royal Wolf

Hi Karin - thank you for the wonderful review! We hope we can assist you again in the future. Cheers RW

Rated 5 out of 5 stars

Thank you Geraldton Branch

The lovely lady in the Geraldton office could not have been any more helpful. RW have dropped their pricing a fair bit which was a good surprise and also a reason for going back to them again as well. Thank you fir a good customer experience.

November 10, 2020
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Reply from Royal Wolf

Hi Ryan - Thank you so much for the wonderful review. We hope you can assist you again in the future. Cheers RW

Rated 1 out of 5 stars

Very poor service

Very poor service. Beware of the charges they impose when removing rented containers. When you dispute it, they dig in and argue that you should pay the extra costs. Avoid this company.

October 23, 2020
Unprompted review
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Reply from Royal Wolf

Hi Ron - Thank you for your feedback. We can't seem to find any details in our system under your name, Ron Nome. If you can email us with more details (account name, email or number used) we can have a look into this matter for you. You can email us direct at info@royalwolf.com.au
Look forward to hearing from you so we can resolve this matter with you. Cheers RW

Rated 5 out of 5 stars

Gary found us a great container

Gary found us a great container, good communication during whole transaction & company used to deliver container superb.
This is the second container we have purchased, good experience both times.

October 18, 2020
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Reply from Royal Wolf

Hi Mark - Thanks so much for a wonderful review! Cheers RW

Rated 5 out of 5 stars

Excellent service

Excellent service, great product and delivery on time . Staff friendly and helpful.

October 16, 2020
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Reply from Royal Wolf

Thanks for the great review Tracey! Cheers RW

Rated 4 out of 5 stars

Everything went fine

Everything went fine, except the container was loaded the wrong way around

October 16, 2020
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Reply from Royal Wolf

Hi Michael - thank you for your feedback, sorry to hear there was an issue with how the container was loaded for delivery. Hope everything still went well with delivery. Cheers RW

Rated 1 out of 5 stars

Had a container droped off to pack up…

Had a container droped off to pack up our furniture. (Royal Wolf contractor). So they had to move it to the right address.

When it was time to have the container removed at the end of the rental, the same contractor was told not to pick the container up around the time the near by school ended for the day. (that's exactly the time the contractor came to pick up the container.)

The contractor damaged the gate. He was in a rush because of all the traffic & children around.

The contractor didn't admit to his management or to us he had damaged the gate.

I reported the damage to the contractor company that afternoon with no satisfaction & had to call the company back to see what they intended to do.

Sara reported it to Michael from royal Wolf townsville the next day. It didn't get fixed untill I called again today. There was no follow up call from Michael to ensure the damage had been repaired or repaired it him self..
We have a two year old lill man & that is what keeps him off the road.

I'm not happy at all & I want a full refund of the transport & hire due to the incompetence of the contractor on two counts, & the royal manager who didn't act on it the afternoon by going to the location to assess the damage & have the damage repaired the next day.

October 16, 2020
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Reply from Royal Wolf

Hi Alan - thank you for your honest feedback. Sorry to hear of the issues you had with your order. I have passed this onto management to handle. Cheers RW

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