Just had a new boiler fitted by Andy, top class service worked with the insulation fitters. Both teams went above and beyond and the office staff could help enough. The team faced many issues... See more
Company replied
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Honestly.. one of the best boiler companies iv ever had pleasure of dealing with! Keith, Ronaldo and James were so polite, friendly and professional. Keith was so clean and tidy..whole job done in 5... See more
Company replied
New boiler installed last week by Keven. He messaged the day before to confirm the appointment and time, arrived promptly, laid the floor sheets and replaced the boiler with only a 15 minute shut dow... See more
Company replied
Very happy I found Renewable boilers, from the young lady who answered the phone, Lindy, she confidentially answered all my questions & followed all queries weekly, thank you The engineer, Muhamm... See more
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Company details
- Boiler and Heating Service
- Boiler Supplier
- Energy Equipment and Solutions
- Gas Installation Service
- Green Energy Supplier
- Heating Contractor
Written by the company
Free, and heavily subsidised replacement boilers are available via ECO, a Government Scheme which has been set up to help low-income households access home efficiency improvements to reduce the cost of heating their homes and to reduce their carbon footprints. If you meet the benefits related criteria, and your current boiler is at least 6 years old, you could qualify. It's that simple.
Contact info
Unit 6, Rivercourt,Huddersfield,Delph,Oldham, OL35FZ, Oldham, United Kingdom
- 0161 527 9090
- enquiries@jmclaughlingroup.co.uk
- rstboilers.co.uk
Keven the engineer
This is a review for Keven the engineer who installed our boiler today. RST have done other work for us as part of the ECO scheme and I will review them as a company on final completion. Keven was extremely professional. He did an excellent job fitting our boiler. His communication with us was good, he talked us through all the work he was doing and left us clear instructions / guidance on the new system. I would not hesitate to recommend Keven and if you are having a boiler installed by RST strongly recommend you ask for him.
November 11, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning Jo.
We would like to thank you for taking the time to leave Keven the wonderful review. He is a brilliant engineer who takes extreme pride in his work. Thank you for allowing us into your home to help you achieve your goal for a warmer, more energy efficient home.
Have a great week! 😃
Avoid!!! Read Google reviews first
They gave me a boiler that started leaking in 2 years damaged all my floors. Called them up and everything was everyone else's doing but there's.
I paid £200 for my "FREE" boiler
The boiler should have been covered for 5 years and they know that too because the first time I called them they told me to get in touch with viessmann think it had been covered for 5 years and if like they tell me now my cover was only for 2 years why tell me over the phone that they are trying to sort out my full 5 year cover. they didn't give me the full cover like they where meant to but even that's my problem now...
DON'T EVEN BOTHER WITH THEM FIND A LEGIT COMPANY which they clearly are not
Ask for a business reference number so I could file a complaint with the government grant lot so they could look in to it for me but they wouldn't give me the reference number.. you know something's not right straight away when a company refuse's to give you the reference number so not even sure if the they are a registered business or not
I was sent pictures of emails that where failing to send to me of this number 07517 683968 on what's app but they couldn't give me reference number over what's app I gave them the correct email address too but no sign of the reference number
If you say your going to provide a service then do it right if you can't do it right don't do it at all.... IT'S AS SIMPLE AS THAT
November 10, 2021
Unprompted review
Reply from J Mclaughlin Group
Good day Rubina
Thank you for your review. We have been liaising with you since the first time you contacted us, we don’t normally discuss matters with our customers on a public forum, however, we feel in this instance we need to provide feedback on the points raised so people reading have a fair viewpoint in this matter.
Boiler Warranty – When we initially quoted you for a replacement boiler, we explained the majority of the cost was covered by the grant, however, you opted to choose the premium boiler model, Viessman Vitodens, which unfortunately could not be covered by the grant and hence why you had to pay the extra money for it. We made it clear before we attended your property, the reason for the extra cost & what the length of the warranty period was (2 years), at no point since then has this been raised as an issue. We tried our upmost to get Viessman to come out but they refused as the warranty had lapsed by a few month’s. We do have boilers that offer 5 years warranty, but this is not what was of interest to you at the time. Customers choose what’s best for them and where we can we oblige.
Our customer service agents advised you we will look into the warranty query on your behalf, upon our query we were informed it was only a 2 year warranty, this is the information we relayed back to you. We have, on record, the information collated by our installation team who dealt with you at the time, we can supply this to you on email as a screenshot to show date and time this note was added.
Leaking Boiler – Unfortunately, boilers can fail which is why they are protected by a minimum warranty period, unfortunately you are out of the manufacturer’s warranty period which is why Viessman have refused to attend to your property. We have been liaising your gas engineer who has been to your property, unfortunately, he has not diagnosed the source of the leak and neither has he fixed this. We don’t understand how we have failed you in our boiler installation service in any way as the leak is from a component within the boiler? He has mentioned the PCB board cover is missing, however, as you made us aware already, you have had 2 service’s carried out on your boiler in the last two years, neither of these engineers mentioned any specific safety defects, the missing PCB Board cover would have been very obvious to see? We could have, if we were informed earlier within the 2 years warranty, advised Viessmann of this issue, however, this cover for the PCB cover is screwed to the PCB board, it has to be manually unscrewed which is not normally done, and not something our engineers would have needed to do to wire up the boiler at the point of installation. We are looking into this for you to see if we can help where Viessman wont. Viessmann did say the PCB board doesn’t have a cover, so not sure what your engineer is referring to here. Maybe he could send us photos of the PCB and we can send to Viessmann Technical for assistance?
Business Reference Number – We are more than happy to provide you with whatever number you require and this has not been refused, however, we don’t quite understand what reference number you are referring to? We are also more than happy to liaise directly with whichever individual you have been speaking to and copy you into all correspondence along the way, so you have full visibility of all communication. Our company has been working in the Grant scheme for over 8 years, simply providing our company name would have shown up on the records. However, please ask & clarify which registration or reference number they require, and we will gladly provide ASAP.
Aftercare – We are very proud of our aftercare service and will assure you we will continue to deal your query until we have a successful resolution. We speak to many customers after the warranty period has finished and there are times when we can help with the relationships we have built with the manufacturers. Unfortunately, with Viessman we stopped using them a while ago and therefore unable to assist with extending your warranty or arranging a free visit. Our service over the last 12 months has been brilliant and we have many customers who have been delighted with our pre & post installation service. Our customer service agents are amazing too and will continue to help as much as possible to resolve issues or find a fair and amicable resolution when out of warranty.
We ask you to continue your communication with us, we appreciate you maybe frustrated but we want to try and help you where we can. The leaking boiler unfortunately is due to a component within the boiler, this has to be fixed privately though as its not related to the installation.
Kind regards
Customer Service Manager
Ryan & Matt Underfloor Insulation
Ryan & Matt attended today to do my underfloor insulation, they were very proactive and professional. They came up against quite a few obstacles but came up with a quick and easy solutions to the issues. Def Recommend both of them :)
November 10, 2021
Unprompted review
Reply from J Mclaughlin Group
Good afternoon Becky.
Thank you so much for the awesome review! Both Ryan and Matt are absolute professionals and both are quick thinkers. We will be sure to give them your compliments.
Have a wonderful day further.😊
Ryan and Matt came to do the under…
Ryan and Matt came to do the under floor installation very friendly, explained every step very well. Also very trustworthy I had to leave to go out n I left them in the house. After they finished they even cleaned up after them
Selfs definitely would recommend. Excellent service and outstanding work. Thank you for a warmer house .
November 9, 2021
Unprompted review
Reply from J Mclaughlin Group
Good afternoon Salzz,
Thank you for the wonderful review. Ryan and Matt are an excellent pair that work so well together. Thank you for trusting them with your home as well as allowing us to send them through.
Have a wonderful day. 😁
Excellent Service and Workmanship
From the office staff to the engineers and installers, they have all been friendly and very professional. Have provided a great service and their work has been of a high standard. Would thoroughly recommend RST Boilers to anyone looking for an upgrade.
November 1, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning Asim.
Thank you for the wonderful review. We are so gladdened to know that we were able to provide you with the service we always strive to give our customers, however it is the amazing customers, such as yourself that make providing the best service, so easy to do.
Have a wonderful day ❄☃
Top boiler fitter
A very clean excellent informative worker.
Keith from ashton-in-makerfield , his work in my opinion is far superior to British gas and would recommend him to anyone
October 22, 2021
Unprompted review
Reply from J Mclaughlin Group
Good day Veronica,
Thank you so much for the wonderful review. Keith is a wonderful engineer that has worked with us for many years. We are honoured to know you are so happy, a we will be sure to inform Keith of this.
Have a wonderful day further!😁
A very friendly professional…
A very friendly professional person...Arrived promptly and got the job done in no time. Keven done a clean job and looked after our property. RST should be proud of Keven as he is an amazing person who knows exactly what he's doing.!! First class job and highly recommended! Thankyou Kev!!!
October 16, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning Shabz.
Firstly, thank you for leaving Keven such a glowing review. He takes such great care with his work. We are very proud of Keven and glad to have him on our team. It is customers such as yourself that motivate the engineers like Keven to do their best. We will be sure to send him your compliments.
Have a wonderful Monday!😊
Completely satisfied with the work and…
Completely satisfied with the work and how it was carried out , very professional and experienced worker
He was called Chris Haywood
Spent nearly all day completing the job
October 14, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning.
Thank you for taking the time to leave the great review. Chris is one of our longest working engineers and he is truly a professional in what he does. We will be sure t give Chris your compliments.
Have a wonderful Monday! 😁
Recently had a new boiler fitted
Recently had a new boiler fitted, Keith who carried out the work, was well organised,and did a fantastic job. This company should be proud to have such an excellent plumber part of their team.
October 13, 2021
Unprompted review
Reply from J Mclaughlin Group
Good afternoon Ruksana,
Thank you so much for the wonderful review. We are indeed very proud to have Keith part of our team, as he is everything you said and so much more. We will be sure to provide him with your compliments.
Have a wonderful day. 😊
Great Work!
Got a boiler fitted on the 07/10/21 by Keith, arrived on time and did a fantastic job. Very friendly and explained anything I wanted to know.
October 10, 2021
Unprompted review
Reply from J Mclaughlin Group
Good afternoon Sadiq.
Thank you very much for the great review. Keith is great at what he does, and we are very happy to know that you had the best possible service Keith could give.
Have a wonderful day. 😊
First Class service from RST Boilers
I had my new boiler fitted yesterday by Keith, he was so friendly and extremely professional. Rectified problems that the previous fitter caused when taking out my old boiler and explained why its important to follow the manufacturers guidelines so as to prevent us having any headaches should we need to claim on the warranty. Very impressed and he is a absolute credit to your company. Thank you so so much Keith !
Also thanks to Javid ( electrician) also very professional and friendly he came the day before and fitted the hive. Excellent job and explained everything to me 😂 ( I'm not the best with technology)
So thanks again to RST Boilers 5***** job !!!
Just need you to call and take payment now. 😃
October 10, 2021
Unprompted review
Reply from J Mclaughlin Group
Good afternoon Catherine.
We would like to start off by thanking you for the wonderful review. Keith is an absolute star, and he always goes out of his way to assist with anything you might need. Of course when we have wonderful clients such as yourself, it motivates Keith even more! Javid is just as great, and he truly is a wonderful person.
We will be sure to give both of these men your compliments.
Have a wonderful day! 😁
Boiler installation …
Just had new boiler installation today 05/10/21 by Chris Heywood he carried out a fantastic days work and we are very pleased with the job! Highly recommended. Thanks Tim&Lisa.
October 5, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning Tim.
We would like to start off by thanking you for the great review. Chris is such a great engineer, which is why he only delivers the best installations. We are very happy that your home was treated with the best of respect.
Have a wonderful day. 😁
New boiler installed last week by…
New boiler installed last week by Keven. He messaged the day before to confirm the appointment and time, arrived promptly, laid the floor sheets and replaced the boiler with only a 15 minute shut down of the service. Completed within a few hours and tidied afterwards - like he'd never been - thanks Keven.
October 4, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning Ranjit.
Thank you very much for the wonderful review. Keven is a wonderful engineer that takes great pride in his work, so we are very happy to hear that he has taken great care with your property. We will however be sure to give him your compliments.
Have a wonderful day. 😊
RST NO SHOW
Contacted RST 4th August. Was given a survey date of 13th September. Didn't show up! Contacted them, to be told they'll look into it. Not heard anything since. So I've waited 2 months! It's getting colder and my boiler doesn't work properly, the control panel has fell off so we have to manually switch on/off. Poor service indeed
October 2, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning Mrs Peters.
We have booked your survey in for you, but unfortunately once our team tries to call to confirm the appointment, there is no answer. We are obligated to have a verbal confirmation for the survey to go ahead. Please call our Customer Service Team on 01615279095 as soon as possible.
Have a wonderful day further.
Had my new gas boiler fitted today in…
Had my new gas boiler fitted today in Bury by a gentleman called Keith,very professional and did a first class job,highly recommend.
September 29, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning Yvonne.
Thank you for leaving the wonderful review. Keith is a great engineer that truly always gives nothing but his best. We will be sure to give him your compliments.
Have a wonderful day! 😁
RST BOILERS - Keith Cunningham the boiler fitter and…
Keith Cunningham the boiler fitter and James Wain the electrician both came to fit my boiler in. They were so polite friendly and very efficient
I fully recommend these guys as got job done and did not leave until everything was explained and understood. Defo use these guys. Well done both credit to the company.
September 28, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning Dal.
Thank you so very much for the awesome review. Keith is a great engineer who takes such pride in his work, and James is a lovely electrician who never offers anything but his best. We are so pleased to know that these two gentlemen have treated you with such respect, and will be sure to pass your compliments over to them both.
Have a wonderful day further. 😊
I had a government backed scheme boiler…
I had a government backed scheme boiler recently installed by RST. The surveyors who attended the property to carry out the necessary assessments were always on time and polite, as well as the gas engineer who carried out the installation.
They were all very knowledgeable and able to answer all my queries.
The customer service was excellent.
Very professional company and I would definitely recommend.
September 27, 2021
Unprompted review
Reply from J Mclaughlin Group
Good afternoon Mrs Woods.
We were so pleased while reading this wonderful review! It is wonderful customers such as yourself, that make our jobs so much fun, and so rewarding when we are able to assist with your boiler replacement, before the fast approaching Winter months. Thanks again for the beautiful review.
Have a wonderful day and stay safe!😁
Hi I had my boiler fitted and it was…
Hi I had my boiler fitted and it was fine then the next day the boiler was not working as it was saying that there was no pressure in it so I phoned the. Gentlemen that fitted it and he came down straight away and sorted it out,we had a leak under the floorboards upstairs so he was very good and sorted it out just to say that I am very happy for what he as done for us .
September 25, 2021
Unprompted review
Reply from J Mclaughlin Group
Good afternoon Antonia.
We would like to start off by thanking you for the wonderful review. We are so happy to hear that you, and your home, was treated with the respect and sense of urgency, you deserve. We will be sure to pass your compliments on to the team that installed the boiler.
Have a wonderful day further and stay safe! 😃
Brilliant Job!!
Honestly.. one of the best boiler companies iv ever had pleasure of dealing with! Keith, Ronaldo and James were so polite, friendly and professional. Keith was so clean and tidy..whole job done in 5 hours! we felt so relaxed having them working in our home. RST staff especially Russell are very polite and so helpful too. Definitely recommend RST and the team.
Ms H.Bibi.
September 16, 2021
Unprompted review
Reply from J Mclaughlin Group
Good morning Mohammed.
We would like to start by thanking you for the wonderful review. We are so happy to hear that your experience with us was as great as ours was working with you! We will be sure to give your complements to all the staff members mentioned in your review as well as the rest of the office staff.
Have a wonderful day further. 😁
Quick and efficient…
Thank you for a quick and efficient installation by Keith on 28/05/21 Everything was done in a day and clean and tidy and everything explained to me All good
July 8, 2021
Unprompted review
Reply from J Mclaughlin Group
Hello Elaine,
Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.
Many thanks for your recommendation and your 5-star feedback.
Kindest Regards
RST Boilers
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