J Mclaughlin Group Reviews 649

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just had a new boiler fitted by Andy, top class service worked with the insulation fitters. Both teams went above and beyond and the office staff could help enough. The team faced many issues... See more

Company replied

Rated 5 out of 5 stars

Honestly.. one of the best boiler companies iv ever had pleasure of dealing with! Keith, Ronaldo and James were so polite, friendly and professional. Keith was so clean and tidy..whole job done in 5... See more

Company replied

Rated 5 out of 5 stars

New boiler installed last week by Keven. He messaged the day before to confirm the appointment and time, arrived promptly, laid the floor sheets and replaced the boiler with only a 15 minute shut dow... See more

Company replied

Rated 4 out of 5 stars

Very happy I found Renewable boilers, from the young lady who answered the phone, Lindy, she confidentially answered all my questions & followed all queries weekly, thank you The engineer, Muhamm... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Boiler Supplier
  3. Energy Equipment and Solutions
  4. Gas Installation Service
  5. Green Energy Supplier
  6. Heating Contractor

Written by the company

Free, and heavily subsidised replacement boilers are available via ECO, a Government Scheme which has been set up to help low-income households access home efficiency improvements to reduce the cost of heating their homes and to reduce their carbon footprints. If you meet the benefits related criteria, and your current boiler is at least 6 years old, you could qualify. It's that simple.


Contact info

4.2

Great

TrustScore 4 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased with Keith who installed…

Very pleased with Keith who installed our boiler. He was very friendly and professional, I recommend the RST boiler company to anyone who needs a new boiler 👍 thank you

February 26, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Rana Rahman,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 4 out of 5 stars

Grant approved and boiler and hive installed

After initial communication issues Rst boilers sorted issues and installation was successful that you to James for clear communication and Keith who fitted boiler and did a few extra things to ensure pipe was lagged and hive positioned. Thank you RST boilers.

February 25, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hi Alex

Thanks for leaving a review, your feedback is important to us because we are always looking to improve our services.

We are only human and sometimes things go wrong but we are really sorry to hear that our service wasn’t up to scratch! Now that you have let us know that something isn’t right we will look into it and one of our Customer Service Agents will aim to get back to you within 3 working days.

Thanks,

Renewable Solutions Team

Rated 5 out of 5 stars

Gentlemen named Andy came to fit the…

Gentlemen named Andy came to fit the boiler. Very professional and helpful. Answered any questions I had happily. Would recommend

February 25, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Mohammed Raja,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Catherine Bell,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Andy fitted our new Boiler today

Andy fitted our new Boiler today, he has done a brilliant job, would highly recommend RST if you need a new Boiler fitting, a big thanks to the whole office team behind Andy, a big thanks to James for dealing with my installation.👍👍

February 23, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Dennis Hudson,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Andy was a great boiler fitter

Andy was a great boiler fitter, thankyou

February 22, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Julie,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

New boiler fitted

Just had a new boiler installed by Gary and found him to be very good and competent

February 20, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Ian,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

New Boiler fitted by Mr.Keith,

Yesterday new boiler fitted by Mr Keith ,excellent and trusted person really hard worker and very helpful ,job done very happy big thanks, Marian Bd6

February 20, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Maryo,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Quality Boiler fitting

Gary and Lewis came to my house to put in my boiler, very helpful, they also kept the whole place tidy. They were very friendly and would not mind if you ask anything. Did the job properly and did not rush it. They also cleaned the whole place before leaving and can be trusted to do the job proper without you having to keep on checking on them

February 20, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Mohammed Faiz Patel,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Great Job

Great service, friendly and professional. Great job by the engineers Gary & Lewis.
Very tidy left home clean after boiler installation inside and out. Highly recommended.
All they Need is a cup of tea to keep them going.

February 18, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Paul Crank,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Excellent service by Andy very helpful…

Excellent service by Andy very helpful friendly man
Thank you

February 18, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Anwar Hafejee,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Happy with Service and Installation, Thanks RST!

Took some time in completing the boiler replacement, but got there in the end. Great team, good communication, cannot fault RST. Thanks to Sameer and James for all the arrangements and thanks to Ben and Rob for a great installation.

February 17, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hi Rick,

Thank you for taking the time to leave us a review.

We try our best to make every customer experience a five-star service, however on this occasion it appears we haven’t and can only apologise your experience was not up to our high standards.

Please call our office on 01942 369 260, press option 3 where our aftercare team can look after you and get this matter resolved swiftly.

Your feedback helps us to improve our services greatly so thanks once again for bringing this matter to our attention.

Rated 5 out of 5 stars

Andy gave us a great service

Andy gave us a great service, he was patient and really nice with us. The final result was great, it looks really neat.

February 16, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Aryan Amjid,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Had my boiler fitted by Andy today

Had my boiler fitted by Andy today. Professional, honest and clean. Highly recommend. Office staff very helpful especially James.

February 15, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Rachel,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Big thanks to Keith

Big thanks to Keith, we had our boiler fitted quickly and professionaly. Hi instructed how the boiler work and what to do if the pressure goes down.
You can easily tell he knows what he is doing. Recommended
Thanks
Aneta

February 15, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Aneta Jaszczak,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

ABSOLUTE EXCELLENT…

Very professional customer care services received and provided during the whole process and the procedure was done in 21 Days.So a very big thank you to all of the staff of RST. Especially during these hard times and cold winter. Many thanks to engineer KEVIN and plaster LEE for your WORKMANSHIP. Very professional, competent,polite, efficiently clean and tidy. DEFINITELY AND ABSOLUTELY RECOMMEND (RST). Once again Thanks.

February 15, 2021
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello I Badat,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

We had the lovely Keith fit our boiler…

We had the lovely Keith fit our boiler and he did a fantastic job!! He provided us with a very friendly and professional service. He even left my house tidy before he left which was great as a mother of 3 young kids. Highly recommended.

February 14, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Assia Ali,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Hard working and friendly

Gary spent twelve hours working on his own to replace my boiler. He was friendly, courteous and polite, and I felt completely safe with him in the house (which, as a single female, isn’t always the case). He worked quietly, and asked for nothing - he accepted brews but otherwise got on. Even asked if he could use the bathroom! He left my house completely tidy (again, very unlike other experiences) and explained everything to me really clearly. Really impressed by his kind approach and diligent work ethic. Highly recommended.

February 13, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Laura,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Fantastic job completed by Andy

Fantastic job completed by Andy! Andy went above and beyond to rip out an extremely old boiler that was ‘bodged’ He worked tirelessly to provide our family with a nice warm and safe boiler. He was very friendly, good sense of humour and it was a pleasure to meet him. Would highly recommend Andy!
A big thankyou to all the office staff and especially to James for sorting this out for us, we are really pleased with everything!

February 11, 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Han G,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Excellent

Excellent. Very professional customer service provided during application and installation process. Fitting engineer polite and very competent, answered for all my questions. Very tidy left home clean after boiler installation in and out. Highly recommended.

February 10, 2021
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Edyta Wojcik-Puchala,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look