RS Watch Repairs Ltd Reviews 531

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and helpfulness. Many people are impressed with the quality of the product after repairs, often noting that their watches look brand new. The pricing is frequently mentioned as very reasonable, with some customers finding it significantly lower than other quotes. The overall sentiment points to a highly satisfactory experience, with consumers appreciating the thorough communication and efficient turnaround times. The company's ability to restore valuable and sentimental timepieces to pristine condition is a recurring theme among positive feedback.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the high standard of customer service,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being honest,... See more

Product

Users describe positive interactions with product. Customers are delighted with the repair services, noting... See more

Quality

Consumers find quality to be positive, consistently praising the high standard of work. Many reviewers report... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices to be very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An easy process from start to finish following online enquiry. Prepaid and insured packaging sent by RSWR to send item to them. RSWR kept me informed along the way regarding cost/time, and watch was... See more

Company replied

Rated 5 out of 5 stars

Brilliant value work and service on my Rolex, and returned over 2 weeks earlier than anticipated, looking and operating as good as new. Old/used parts of the internals had been kept to show and expla... See more

Company replied

Rated 5 out of 5 stars

I have used RSWR for a few years now, both by dropping watches off or using the postal service, and I would not use anyone else. The customer service and communication is excellent and the exp... See more

Company replied

Rated 5 out of 5 stars

The whole experience was top class, high quality. From the first meeting, the care and sincerity that you are dealt with is perfect when you are dealing with items that are extremely valuable and... See more

Company replied


Company details

  1. Watch Store

Information provided by various external sources

RS Watch Repairs Ltd was established in March 2015 and is fast becoming a market leader in luxury watch repairs. With its Manchester based, state of the art workshop housing some of the best equipment and watchmakers alike, there is no better place to repair and maintain your timepiece. We are a unique team of watchmakers with over 50 years’ collective experience, all passionate about delivering quality and precision in our work. Our Watchmakers are accredited to repair any watch brand, such as Rolex, Omega, TAG Heuer, Cartier, Breitling & many more.


Contact info

5.0

Excellent

TrustScore 5 out of 5

531 reviews

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Rated 5 out of 5 stars

Fantastic

Sent my datejust in recently for a service after it stopped ticking, Lee & the team were excellent and left me confident knowing my watch was in safe reliable hands 5 Star service from start to finish with consistent updates. Couldn’t recommend them enough I will definitely be back

August 29, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you very much for the feedback and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great company to work with

Great company to work with. My Longines watch had condensation and they fixed, serviced and refurbished it and it’s as good as new. Cost was half what I had been quoted elsewhere and they returned the watch in just 4 weeks (very quick considering new parts were needed). Online portal works well and keeps you regularly updated on progress and payment is straightforward. Nice people too.

September 2, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

We are extremely pleased that you are happy with the service that you received. Thank you for the review.

Rated 5 out of 5 stars

Had my watch serviced and I'm really…

Had my watch serviced and I'm really happy with the result. Great service, quick turnaround, and very professional. Would definitely recommend.

August 28, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for taking the time out to leave us a 5 star review!
We really appreciate the positive feedback.

Rated 5 out of 5 stars

Fantastic quality repair and service - highly recommended

Fantastic quality repair and service from Lee, in particular.
I was kept informed of the progress throughout.
The watch looks absolutely brand new after several repairs, and some replacement parts, as well as a great clean and polish.
The watch is 12 years old but looks absolutely brand new. Amazing!
Many thanks.

August 13, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thankyou for leaving us a 5 star review!
We are happy that your experience was positive and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Excellent

Excellent, helpful and professional service. Would highly recommend. 5*

August 9, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

We really appreciate the 5 star review - Thank you!

Rated 5 out of 5 stars

Expert servicing for your watch

I've had my watch serviced a couple of times by RS Watch Repairs. The service is always first rate and my watch has been returned to me in pristine condition. Happy to recommend.

July 25, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for your continued loyalty to our business, we really do appreciate the positive feedback and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Trustworthy & quality

I'm fortunate to live close by and can drop-off and collect from their office. I've met a couple of staff members in person and can describe this experience as very good. I particularly like the manner they kept me updated throughout the process. I have found RSW trustworthy and providing a quality service.

July 28, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for the 5 star review, we really appreciate the feedback.

Rated 5 out of 5 stars

Excellent personal service &…

Excellent personal service & communication. Delighted I discovered RS. Delivered the repair much quicker than expected & far better than competitors and indeed Cartier direct. Would absolutely recommend & will continue to use.

June 30, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Hi Marian,
Thankyou for leaving us a 5 star review!
We are delighted that your experience was positive and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Professional company

Contact was easy. Very informative, kept me up to date with what was happening, very pleasant staff. Would definitely recommend.

July 14, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for leaving us a wonderful review, we really do appreciate the feedback and are thrilled that you are pleased with the service that you received. We hope to assist you again in the future.

Rated 5 out of 5 stars

Truely honest company.

Took an old Omega to be fixed. Gives great time but unfortynatley the date isn't working. Spole to Lee who explained it would need to go back to Omega inview of its age and could be away for 6 months. Upshot of the chat was as the watch keeps such great time he felt its best just to leave it a that way and I have

July 14, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Hi Richard,
Thankyou for taking the time to leave us a positive review.
We will always advise what is in the best interest of our customer.
We hope to assist you in the future.

Rated 5 out of 5 stars

Excellent Service 5 Stars!

Excellent Service provided by RS Watch Repairs as always a special thanks to Lee and Ricardo. Expert advice and guidance throughout the process. I had an Omega Seamaster repaired and serviced. Initially I thought the repair was under guarantee with Omega as the watch is under 5 years old so I took it back to Omega. Omega said it needed a new clasp, which was £250 just by itself! The RS Watch Repairs team repaired the clasp to perfect working/brand new condition and saved that unnecessary expense. This is a example of the extra effort they put in to achieve the best outcome and deliver excellent value for money. Also all the repairs came back with a new 2 year guarantee and presented in very useful travel case. If you need a luxury watch repairing or servicing, look no further, these are the best people to use. 5 star service!

June 19, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for taking the time to leave us a brilliant review.
We are thrilled that you are happy with the service you have received, and we hope to assist you again in the future

Rated 5 out of 5 stars

I would highly recommend RS Watch…

I would highly recommend RS Watch repairs to anyone who wants a high quality job done at a good price by a professional team. I had another great job done by the team again and my watch looks like new.
Many thanks

June 16, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Hi Graham,
Thank you for taking the time to leave us a positive review, we really appreciate it and thank you for your loyalty to our business.

Rated 5 out of 5 stars

Great service

Great service, kept informed of the process all the way, watch came back like new, brilliant

June 19, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Hi Tony,
We really appreciate the positive feedback.

Rated 5 out of 5 stars

Great Experience

Very prompt response times via email and excellent customer service from the team in person. I would highly recommend this company

June 12, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for your positive feedback. We are glad we have met your expectations.

Rated 5 out of 5 stars

Very helpful

Very helpful. Kept me informed at all stages of the work.

May 22, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Hi John,
Thank you for leaving us a 5 star review, we really appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service, my Omega was returned with its new battery in perfect condition, I was kept up to date with progress throughout and the turnaround time was very reasonable . This is my second time using RS and I will continue to use them.

May 16, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for taking the time to leave us a positive review.
We really appreciate your loyalty to our business and hope to assist you again in the future.

Rated 5 out of 5 stars

I have just received my Hamilton watch…

I have just received my Hamilton watch back from RS Watch Repairs. I was extremely pleased with their service. They repaired and serviced my watch. The price was very reasonable and they kept me informed at every stage. Superb customer care!!

Definitely recommend this company..

May 22, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you very much for the 5 star review!
We are pleased that you had a positive experience with us.

Rated 5 out of 5 stars

Impressed

I sent them my Omega Seamaster 300M that had stopped working and was naturally showing signs of wear and tear after 18 years. I was quoted £550 for a full service and polish including a replacement bezel, all new stainless strap pins, main spring and a water resistant kit. Initially I was quoted about 10 weeks but I got the watch back in about 4 weeks. The online portal they provide is great and gives regular updates throughout the process. Couldn't be happier the watch and strap has had all the scratches professionally polished out and honestly it looks like it's brand new. Don't hesitate you won't be disappointed.

April 23, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you so much for taking the time to leave us a 5 star review!
We are extremely happy that your experience with us was positive.

Rated 5 out of 5 stars

Fantastic service

Fantastic service.

Very friendly and knowledgable. Did a great job servicing my omega watch. Also great communication throughout with constant updates via email whilst the work was being undertaken. Came back looking brand new. Will return to use their services again for my other watches.

April 9, 2025
Unprompted review
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Reply from RS Watch Repairs Ltd

Thank you for taking the time to leave us this 5 star review!
We're happy to hear about your positive experience with us and we look forward to assisting you in the future with your other watches.

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