RS Watch Repairs Ltd Reviews 531

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and helpfulness. Many people are impressed with the quality of the product after repairs, often noting that their watches look brand new. The pricing is frequently mentioned as very reasonable, with some customers finding it significantly lower than other quotes. The overall sentiment points to a highly satisfactory experience, with consumers appreciating the thorough communication and efficient turnaround times. The company's ability to restore valuable and sentimental timepieces to pristine condition is a recurring theme among positive feedback.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the high standard of customer service,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being honest,... See more

Product

Users describe positive interactions with product. Customers are delighted with the repair services, noting... See more

Quality

Consumers find quality to be positive, consistently praising the high standard of work. Many reviewers report... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices to be very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An easy process from start to finish following online enquiry. Prepaid and insured packaging sent by RSWR to send item to them. RSWR kept me informed along the way regarding cost/time, and watch was... See more

Company replied

Rated 5 out of 5 stars

Brilliant value work and service on my Rolex, and returned over 2 weeks earlier than anticipated, looking and operating as good as new. Old/used parts of the internals had been kept to show and expla... See more

Company replied

Rated 5 out of 5 stars

I have used RSWR for a few years now, both by dropping watches off or using the postal service, and I would not use anyone else. The customer service and communication is excellent and the exp... See more

Company replied

Rated 5 out of 5 stars

The whole experience was top class, high quality. From the first meeting, the care and sincerity that you are dealt with is perfect when you are dealing with items that are extremely valuable and... See more

Company replied


Company details

  1. Watch Store

Information provided by various external sources

RS Watch Repairs Ltd was established in March 2015 and is fast becoming a market leader in luxury watch repairs. With its Manchester based, state of the art workshop housing some of the best equipment and watchmakers alike, there is no better place to repair and maintain your timepiece. We are a unique team of watchmakers with over 50 years’ collective experience, all passionate about delivering quality and precision in our work. Our Watchmakers are accredited to repair any watch brand, such as Rolex, Omega, TAG Heuer, Cartier, Breitling & many more.


Contact info

5.0

Excellent

TrustScore 5 out of 5

531 reviews

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Rated 5 out of 5 stars

Oasis in Wythenshaw

Reassuring security , polite staff .
Repair took an eternity ,but presumably not your fault
so far so good with the watch ,looks almost new,
Would recommend friends who have precious watches

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

I dealt with Lee who was very…

I dealt with Lee who was very professional let me know step by step what was happening and what exactly they done with my watch and gave me a rough time how long it would take to resolve. Highly recommended and very trustworthy.

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service, with good communication, both via email and telephone, throughout the whole process.
I have no hesitation about recommending RSWR or if needs be using them again.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing…. 5 Stars.

From the initial email, to dropping off my watch to be polished and re-sealed and collecting my now good as new watch, the service is beyond my expectations. Kept in constant communication with me via email, giving me regular updates on the progress of the service. Very professional, prompt and amazing work. I will use RS watch repair in the future and will 100% recommend them to my friends.

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy

Great company. Had my watch (Tag Heuer) battery changed twice now and a refurb of the bracelet. Very competitive price and quality of the work is first rate. Particularly happy with the communication, which is all online and very clear.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service . Had my Rado watch battery replaced and checked by these excellent people. I was kept updated all the time and would highly recommend this company.

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

EXCELLENT, FIRST CLASS SERVICE,

Took my cartier santos to rs watch repairs after being told it couldn,t be fixed by another repair company,well they was wrong! fantastic service from start to finish worth every penny,my watch looks brand new and working perfect, thanks guys,

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Second hand

I have recently had 2 watches serviced at RS Watch repairs in Wythenshawe, Manchester. A Tag Heuer Formula 1 Chronograph and an Omega Seamaster Planet Ocean Chronograph. The Tag is quartz. The Omega is mechanical. I was a bit apprehensive before I arrived at their premises, but after a quick chat with Lee, I was reassured my watches were in good hands. The Tag came back first. On collection Lee explained what had been done to the watch. I was very pleased with the result. The service and repair to the pusher was excellent. The polishing to the bracelet and case was second to none. The watch literally looked brand new again. Next up, the Omega came back. Full service with replacement crystal and replacement bezel. Omega replaced the crown, the pushers and the Helium escape valve too. Again, I was blown away by the result. The watch looked like the day it did in the show room. Amazing job guys. Communication is good with RS Watch repairs. I was kept abreast regarding the progress of my watches as they went through their respective service/repair processes. All in all a good experience with the guys at RS Watch Repairs. If you require a service or repair or restoration work being carried out on your precious time piece, I would wholeheartedly recommend them.

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Omega Speedmaster Racing Co-axil Chronometer 38

From first contact by phone too collecting the watch was first class.
Everyone that I was in contact with, over the phone, by email (which I got weekly updates) or in person, made the whole process structured, civilised
and stress free.
The watch came back to me with all the replaced parts, guarantee,boxed, looking brand new.
I highly recommend RSWatchRepairs.

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Professional service

Really professional service and kept in touch throughout keeping me updated with costs and progress. Actually didn't take as long as estimated - received my watch back earlier than expected. Thanks!

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Omega Seamaster full service

A friend recommended RSWR and they were brilliant, walked me through the process and made it very easy, regular comms kept me up to date with progress and my prized watch returned quickly and with care. Also, cheaper than going via Omega store and quicker! No complaints and will use again.

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

The service I received from RS Watch Repairs Ltd was outstanding from beginning to an end. Not only did my watch come back repaired, it had been thoroughly serviced and cleaned to look like brand new. I would highly recommend this company to anyone needing a watch repair.

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Lee was very friendly and helpful. The whole process was so easy and the tracking portal was very responsive and informative.

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

That’s how to service a watch!!!

After a few bad experiences with other companies I’m pleased to say RS were awesome. They kept me updated all the way through the process, emails and phone calls. My 25 year old watch came back looking and working as good as new!!! I can’t praise them highly enough. Well done 👍

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Tag Heuer Platinum Service

After more than 15 years of never being off my wrist and a few “cheap” battery replacements along the way, my Tag Heuer Aqua Racer was looking very tired and no longer waterproof. Rather than just replace the battery on the high street this time around, I opted to send the watch for the Tag Heuer Platinum Service at RSRW. The watch now looks as new.Multiple scratches on the body and bracelet have been polished out, a new winder and new mechanism inside as well as a new battery and seals, restoring its 10 ATM. Rating. Not a “cheap” option but worthwhile for me at least.
Topped off by efficient and friendly service and communications from Lee, Brian and Ricardo.

May 6, 2022
Unprompted review

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