RTA Wood Cabinets Reviews 323

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the solid construction and beautiful finishes that often exceed expectations. The staff receives frequent commendation for their exceptional customer service, being described as helpful, patient, and responsive throughout the entire process, from design to post-delivery support. Many people found the ordering process smooth and easy, with the cabinets arriving on time and being relatively straightforward to assemble. However, some reviewers were not happy with certain aspects of their order, experiencing issues such as missing parts, incomplete shipments, or discrepancies between ordered and received items. A few other people also felt that the quality of the plywood used for the cabinet bodies was not up to par, or that some parts arrived damaged or warped.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the overall... See more

Quality

People report positive experiences with quality, with many reviewers praising the beautiful appearance and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting it as easy and smooth, especially... See more

Customer service

Clients share positive opinions on customer service, highlighting the ease of getting in touch with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 15 cabinets from RTA after about a weeks worth of me changing the plan and the designer helping me avoid mistakes. Then sent deposit in and with two weeks I had Beautiful new Ivy colored Shaker... See more

Company replied

Rated 5 out of 5 stars

Quality of the hardware finish and wood overall surpassed my expectations . Easy to build alone . Fast durable and mechanically the soft close doors and drawers throughout add elegance and class to ev... See more

Company replied

Rated 5 out of 5 stars

Honestly thank heavens we found this company. We had the worst experience at another company and after literally crying, Akiva and the entire team at RTA wood cabs was truly exceptional. From first... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend RTA Wood Cabinets to anyone who asked. We worked with Devora, and she went above and beyond to help make our kitchen exactly what we wanted. She was quick to get back to us, h... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Furniture Store
  3. Interior Designer

Written by the company

RTA Wood Cabinets is a large online dealer of RTA Ready-to-Assemble cabinets, we offer FREE Kitchen design, shop online and save up to 50% today! 800-788-7575


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The cabinets went well together and dry…

The cabinets went well together and dry fit them together first before using any glue.
The first couple cabinets were intimidating to build but was fairly easy after. Good quality and fit together well.

January 9, 2024
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Reply from RTA Wood Cabinets

Thank you Eric for the 5-star review.!

Rated 5 out of 5 stars

Zack Attack

Our designer and contact Zack made our experience great. To have a real
person who responds quickly and accurately is priceless. This gave us the confidence to do two DIY kitchens together.

January 8, 2024
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Reply from RTA Wood Cabinets

Thank you Lucy for the great review!

Rated 5 out of 5 stars

Helpful & Knowledgeable

I reached out to the company to get information about getting new kitchen cabinets, they were very knowledgeable and helpful. I am still in the process of ordering this and its a pleasure to work with them.

February 21, 2024
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Jon for the great review!

Rated 5 out of 5 stars

Will Definitely Recommend !!!

From design to ordering RTA Wood Cabinets was a pleasure to work with. They did a fabulous job helping me figure out my layout and were extremely responsive to any questions I had.

I highly recommend them to anyone in the market for a new kitchen.

Thank you for the great customer experience.

March 5, 2024
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Yosef for the great 5-star review.

Rated 5 out of 5 stars

Kitchen cabinets

Company is easy to work with. Easy assemble. Great quality. I bought cabinets with clips in the assembly.

November 22, 2023
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Reply from RTA Wood Cabinets

Thank you Charlene for the great 5-star review!

Rated 5 out of 5 stars

Ordered 3 kitchens, great value

Ordered from rtawoodcabinets.com 3 times. 2 kitchens and 1 kitchenette. As long as you know what you are doing, measure correctly, order all of the additional trim pieces needed, and give notes you need to give them (which side each door is hinged on, etc) for the order it will work out fine. They are fast to answer phones, call you back and help with any issues or questions.
Cabinets may get delivered with no notice. Be ready for them. Order extra trim pieces and fillers. We saved tons of money doing our cabinets through them. Love the Essex Norwich. Any unassembled cabinets can be assembled for you for extra cost.

November 13, 2023
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Reply from RTA Wood Cabinets

Thank you for the great 5 star review and we appreciate your continued business.

Rated 5 out of 5 stars

Amazing experience!

This is the second time I used RTA and both time I had an amazing experience. The sales team was patient with all my questions and always responded in a timely manner. I would definitely recommend them to anyone looking for great customer service and a great product.

January 22, 2024
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Mike for the great 5-star review! When a customer comes back for a second kitchen its the best compliment we can get.

Rated 1 out of 5 stars

Sales said they would call me back and…

Sales said they would call me back and they never did.

October 25, 2023
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Reply from RTA Wood Cabinets

Thank you Brian for taking the time to post a review. You placed two orders with us and had no issues. You reached out to us yesterday asking for replacement doors that your installer damaged, we did send it in to the manufacturer and we are waiting on a response from them to see if they have those size doors in their parts room. Customer service did try to reach you this morning and we will reach out to you as soon as we get an update from the manufacturer.

Rated 5 out of 5 stars

Satisfied Customer!

Detailed website, exceptional customer service, prompt and informed delivery service, quality product.

September 5, 2023
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Reply from RTA Wood Cabinets

Thank you for the 5 star review!

Rated 5 out of 5 stars

All assembled without a problem

All assembled without a problem. They look great. Ordering was awesome, product packing perfect, promised delivery date spot on, just couldn't ask for more.

August 31, 2023
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Reply from RTA Wood Cabinets

Thank you Randy for the great 5-star review!

Rated 5 out of 5 stars

RTA Wood Cabinets - Solid cabinets, great team

We had a very positive experience updating our kitchen ourselves. It's difficult to calculate exactly how much we saved by doing it ourselves but it was substantial. The online experience (process) at RTA Wood Cabinets turned out to be much easier and pleasant than dealing with a big-box store near us. Motty worked with us throughout the process and couldn't have done a better job.

We purchased the Amesbury Mist RTA cabinets and couldn't be happier with them. Updating a kitchen is a complicated job but with RTA Wood Cabinets, they were there from start to finish.

We highly recommend their cabinets and company.

September 25, 2022
Unprompted review
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Reply from RTA Wood Cabinets

Thank for the great detailed 5-star review!

Rated 5 out of 5 stars

Great cabinets, Great service

My representative was Zack Ganz. Super helpful guy that made it easy. The cabinets arrived ahead of schedule. There was no damage. They look great and I couldn't be happier. I would buy from them again in a heartbeat.

September 13, 2023
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Bill for the great 5-star review.

Rated 5 out of 5 stars

The elegant White cabinets look great

The elegant White cabinets look great, the process from designing my kitchen to receiving the cabinets was quick, in total 3 weeks, this was my second project in the past few years with RTA. Thanks again!

July 5, 2023
Unprompted review
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Reply from RTA Wood Cabinets

Thank you George for the great review and your repeat business!

Rated 1 out of 5 stars

Damage to almost every cabinet

Damage to almost every cabinet. Agreed to a substantial discount and only replacement of one cabinet and four drawers. Drawers went to the wrong customer and when we received the correct shipment, all four drawers didn't fit. Paid extra for shaker drawer faces and had to replace the drawer faces ourselves with no template or instructions. Instructions for the cabinets themselves were horrible. Only redeeming quality was when Phil got involved and tried to make things right...

May 31, 2023
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Reply from RTA Wood Cabinets

Thank you for taking the time to post a review. There was unfortunately a lot of shipping damage to this order and we gave the customer an option to have it all picked up for a full refund or give a very large credit if they want to keep the cabinets, they chose to keep the cabinets and received a large credit. The shaker drawer fronts for the Luxor is an upgrade and always come as a separate item. We do have assembly videos online which are much better then the copy in the box.

Rated 5 out of 5 stars

Cabinets arrived quickly and were easy…

Cabinets arrived quickly and were easy to assemble. We had some trim pieces damaged in shipping and their customer service were great to work with and quickly got out replacement pieces. We have another remodel project scheduled and will definitely be using these cabinets again!

January 1, 2023
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Eric for the great 5-star review!

Rated 5 out of 5 stars

Great customer service and support!

We have been working with Zack and the RTA team remodeling a large custom kitchen and a nearby mudroom. There were minor issues to be expected with any project requiring over 30 cabinets and customized trim, but Zack came through supporting us every step of a year long project! We used Upton Brown cabinets and the quality compares to many custom cabinets. The cabinets were a key to helping us transform a 1970's mountiain home to double it purhase price in just 3 years. I highly recommend working with this great team!

Bryan in Idaho Springs CO

March 30, 2023
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Bryan for the 5-Star review and the beautiful pictures of the finished kitchen!

Rated 5 out of 5 stars

RTA Wood Cabinets went above and beyond…

RTA Wood Cabinets went above and beyond my expectations! Zack Ganz helped me tremendously with planning my kitchen and gave exceptional advice on designing a functional kitchen to meet all of my needs.

Also, I had a minor issue with a broken piece during delivery and even though it was no fault of RTA, they shipped me a new cabinet with no issues! I am so happy with my experience and would definitely recommend this company to anyone looking for beautiful, quality cabinets!!

June 1, 2023
Unprompted review
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Reply from RTA Wood Cabinets

Thank you Brooke for the great 5-Star review!

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