Rubbish Collectors Ltd Reviews 

357
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional professionalism and friendliness of the working team, noting how quickly, efficiently, and smoothly old furniture and heavy household items are removed. Reviewers also emphasize that the online booking process is completely seamless, highly convenient, and strongly supported by clear communication from start to finish. Some reviewers were not happy with unexpected additional fees requested directly on site, alongside occasional instances of missed appointments and incomplete clearances. Consumers additionally reported frustrating communication gaps, delayed scheduling updates, and significant difficulties in resolving disputes regarding final prices and actual workloads.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the efficient, polite, and professional teams... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professional and polite... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a strong divergence in customer experiences.... See more

Booking process

Reviewers highlight positive aspects of the booking process, noting that it is very easy to complete online... See more

Delivery service

Users describe ambiguous interactions with delivery service due to mixed arrival experiences. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The men were pleasant and efficient. They arrived at the stated time. In addition, when they found something of value that had been overlooked, they called our attention to it rather than keeping it f... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided! Great communication throughout call and WhatsApp for ease. Arrived promptly during the time provided and driver called ahead. He was very fast and efficient! Thanks aga... See more

Company replied

Rated 5 out of 5 stars

I received a very quick response to my enquiry & a quote almost straight away, based on a list of old furniture items I needed collecting from my elderly mother’s bungalow. I then supplied photos &... See more

Rated 5 out of 5 stars

I was very impressed with Rubbish Collectors. We needed old furniture and unwanted items taken away quickly when my son moved into a new flat. They gave me a clear price mid-morning and took it away t... See more


Company details

  1. House Clearance Service

Written by the company

RUBBISH COLLECTORS LTD is a waste broker and waste carrier with license number CBDU297615. We provide a rubbish clearance service in Greater London


Contact info

4.2

Great

TrustScore 4 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(357)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got in touch with rubbish collectors…

I got in touch with rubbish collectors as I needed some furniture clearing ASAP. The service was amazing. Carl called me shortly after I had requested a quote and explained the service and what the process would be. Customer service was absolutely amazing. I would highly recommend Rubbish Collectors Ltd and would not hesitate to use them again in the future.

April 18, 2024
Unprompted review
Rubbish Collectors Ltd logo

Reply from Rubbish Collectors Ltd

Well now, let us just say, we’re mighty grateful for your kind words and your trust in our service. It sounds like Carl and the team really stepped up to the plate, delivering exactly the kind of professionalism and efficiency we strive for every day.

You needed furniture cleared ASAP, and we’re glad we could meet the moment with speed, clarity, and a commitment to getting the job done right. That’s what we’re all about—service you can count on when it matters most.

Your recommendation is not just appreciated—it’s a beacon that reminds us why we do what we do. And knowing you’d choose us again? Well, that’s as good as a standing ovation.

Thank you, and rest assured, Rubbish Collectors Ltd will always be ready to serve you whenever the need arises.

With gratitude and commitment,
The Rubbish Collectors Ltd Team

Rated 5 out of 5 stars

I've used the company twice

I've used the company twice now and have found them to be very reliable. Communications were good and the guys who made the collection were very friendly and efficient.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very professional. Every thing happened to plan. I would recommend to others

March 23, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this service

Do not use this service! They quoted me £225 for house clearance which was a couple of bags of builders waste and on arrival charged me £50 extra as they needed to ‘pay for the dump’. Meaning that I paid £275 for a minor clearance. Terrible rude customer service.

December 9, 2023
Unprompted review
Rated 4 out of 5 stars

Friendly and prompt

Friendly and prompt. Would give 5 stars but they are very pricey. Although they were great I’d probably wouldn’t use agin based on how expensive they are in comparison to other companies I have used.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service

I was very satisfied and impressed with the service I received from Rubbish Collectors Ltd, and also the very reasonable cost.

The two workmen who called provided a polite, speedy and efficient service.

I would certainly use this company again

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID SCAMMERS

AVOID SCAMMERS - Was quoted £225, ended up paying £445. Had no confirmation email they was turning up, although i was told i would receive one. Complete con. Book elsewhere.

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

very responsive when inquiring. The team arrived within 4 hours of booking. Cleared everything and more. Cleaned up after they finished. Strongly recommended.

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

BIG SCAM

BIG SCAM
Do not use them
You will end up paying double for what you were quoted. Kept chasing to get me booked and paid even in the evening.
After They cllected half of the rubbish, they asked for alot more money to collect the rest without a shame.
Would give 0 star if I could.
Avoid them.
Feel free to ask me any question
My review is honest.

July 3, 2023
Unprompted review
Rubbish Collectors Ltd logo

Reply from Rubbish Collectors Ltd

Dear Thi Vu,

We hope this message finds you well. We recently came across your online review regarding the rubbish clearance service we provided, and we would like to extend our sincerest apologies for any inconvenience caused. We understand your concerns and would like to address the situation.

When our crew arrived at your location, it became apparent that the volume of rubbish to be collected was significantly higher than what was originally quoted for and anticipated. We encountered approximately 50% more waste than initially estimated, which required additional resources, including extra trip, time, and disposal fees, to complete the collection.

We value your satisfaction and want to assure you that we are committed to delivering exceptional service. We apologize once again for any inconvenience caused and hope that you will give us an opportunity to make things right. We are available to discuss this matter further and find a mutually agreeable solution.

Please feel free to reach out to us directly, so that we can address any concerns you may have. Your feedback is important to us, and we appreciate your willingness to work with us to resolve this situation.

Thank you for your understanding and for bringing this matter to our attention. We look forward to the possibility of rectifying this situation and regaining your trust.

Yours sincerely,
Rubbish Collectors team

Rated 5 out of 5 stars

I just wanted to say a big thank you!

I just wanted to say a big thank you to you and the team for getting my waste collected and emptied so quickly.

The service was absolutely amazing, and I am very grateful that you managed to come in less that 6 hours of me booking the service.

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Arrived at the correct time and cleared all the rubbish quickly and efficiently. Would highly recommend

May 22, 2023
Unprompted review
Rated 2 out of 5 stars

Disappointing that they under-quote

Great communication and service but regardless of me providing photos, they underestimated the amount so quoted £775 but actual cost was £1240 (and they won’t leave until you pay!!)

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

highly recommended

I just had a small scale house clearance with this company and I was very impressed with their service: Same day pick up, prompt communication, efficient, professional and friendly staff. Highly recommended.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Restored faith in workers with pride

Amazing company. Efficient, kept to promised time even though I requested a tight deadline. Professional, polite and smiliey staff! Will definitely use again and absolutely 100% recommend them.

March 28, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look