Really delighted with my sofa, it was higher quality than I expected, the best value for money I've found. It's very comfortable too, not too soft or firm, much nicer than the big high street shops wh... See more
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Fantastic service by Rubezza, and Forkan in particular. We purchased the Sofia range of sofas. Beautiful and stylish. Arrived on time. However there was a defect with the sofa. Forkan exchanged the so... See more
Customer service is lacking. It seems like the whole business is led by one individual who organises sales, customer service, delivery etc. I was expecting the delivery of our sofa quite quickly as it... See more
The best ever (especially the delivery team). Originally ordered an orange sofa from Made.com but they postponed my delivery time for 6 months! Found an even more gorgeous one on Rubeza for £1... See more
Company details
Written by the company
Luxury Furniture and Bathrooms
Contact info
Unit-1A Albion Works , Moor St, DY5 3SZ, BRIERLEY HILL, United Kingdom
- 08009550028
- support@rubeza.com
- rubeza.com
3.8
Great
177 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service. arranged for my delivery to Jersey sofa arrived quickly and great communication to keep me up to date with process.
Sofa is beautiful and just what I wanted, really pleased, Highly recommended.
September 10, 2020
Unprompted review
Vanity unit with wc
They say it's a curb side delivery, they are not wrong. Pallet was dropped on pavement obstructing the path making pedestrians have to go in road. We have a double width drive that could of been used. No email or text with estimated delivery time, so I wasn't in for the delivery.
Product seems reasonable, however clips for access to cistern are poor quality and make panel fit wonky.
September 9, 2020
Unprompted review
Reply from Rubeza
Hi Mr Lewis,
I checked your order history with us and you only purchased from us the "Rubeza Jesy Single Handle Bathroom Sink Basin Mixer Tap". Therefore we noticed you gave this review to wrong company. Please make sure which company you have made your purchase with and give the review to them.
Also we do not send any of our vanity units or toilets with pallet delivery, we have our own delivery department and we give special 2 men Delivery service for these products, unless it is being shipped to outside the UK.
Please let us know if you need anything at info@rubeza.com and please update your review.
Kind regards
Rubeza Team
Absolutely love our basin tap
Excellent service from start to finish. Absolutely love our basin tap, the design is something special for a good price.
September 7, 2020
Unprompted review
Good communication
Good communication. I really would recommend this company
September 1, 2020
Unprompted review
The quality and design of the sofa is…
The quality and design of the sofa is really good. Very comfortable and elegant. Exactly the kind of think i was looking for. Service is very good. Received calls a couple of times before delivery which was very helpful. Team was great delivered and assembled everything which is really appreciated.
August 31, 2020
Unprompted review
Excellent service
Free delivery, 1 item was damaged and this was rectified very quickly.
Would definitely use them again.
August 30, 2020
Unprompted review
Delivery
You delivered my Vanity unit to the billing address instead of the delivery address.
I now have to find a truck to move it 40miles.
As agreed Rubeza were good to their word and collected my vanity unit on a date to suit myself and delivered to my home.
Well done Rubeza. Hopefully this shows other businesses how to react to their customers concerns. 👏👏👏
August 30, 2020
Unprompted review
Reply from Rubeza
Hi Ian,
We apologise for your last experience. We are happy to offer covering the full delivery cost for moving the item or our team can come and collect from your billing address and deliver again to your delivery address for you. One of our representatives will contact you to resolve this. Also if you are not happy with your purchase we can always offer returning the item and refunding your money.
Many Thanks
----------
Hi Ian,
We have kept our promise and collected the item from your billing address and arranged delivery to correct address for you. I hope you are happy right now.
Kind Regards
----------
Hi Ian,
Thanks for updating your review. We are glad to know you're happy now.
Kind regards
Rubeza Team
Great product and delivery!
August 19, 2020
Unprompted review
Superb service and quality outstanding
Superb service and quality outstanding. I’d shop with them again. Very happy
August 16, 2020
Unprompted review
Excellent customer service, quality and product!
Excellent customer service, always there to help with any queries you have. Great quality products and aesthetically are so beautiful. I have a tap but am going to use Rubeza again to get a sofa, they look great and am sure the quality will be amazing too. Would highly recommend :D
August 14, 2020
Unprompted review
Excellent from beginning to end!
Great quality product, delivery was as specified & they set the sofa up for us...could not ask for more. Thank you very much.
August 11, 2020
Unprompted review
Unsurpassed service
An absolutely amazing service from Rubeza. They turned up slightly earlier than anticipated so we hadn’t yet moved our old sofa. Undaunted, they soon moved it upstairs for us. The next issue was getting the (slightly bigger) sofa in. A “pivot” situation ensued, but in no time my beautiful new sofa was in situ. I was impressed with the level of service - far better than I have experienced in similar situations in the past. I am writing this review while lolling on my extremely comfortable and gorgeous sofa.
August 10, 2020
Unprompted review
Great quality thanks rubeza
August 3, 2020
Unprompted review
Hi I’m very happy with Rubeza
August 3, 2020
Unprompted review
Great products fast delivery
August 3, 2020
Unprompted review
Delivery time was slow
Delivery time was slow. All other areas were excellent.
August 3, 2020
Unprompted review
A beautiful tap
A beautiful tap - well engineered with a very high quality finish and smooth operation - worth the cost.
Friendly helpful company - I would be pleased to use their services again.
July 27, 2020
Unprompted review
Awesome
Awesome, products, good solid products.
Good Communication.
Will definitely re-order. Bathroom items were good quality.
April 15, 2020
Unprompted review
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