My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is won... See more
Company replied
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See what reviewers are saying
First time hiring an answering service. Checked with a few. You have the best “by far” contact with Kali Henson. She is not just extremely professional and knowledgeable, but with the best disposit... See more
Company replied
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
Company replied
My experience with Ruby has always been excellent. They consistently provide clear guidance on my requests and are always available to help resolve issues and answer any questions I have. We’ve been u... See more
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Company details
Written by the company
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the company
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contact info
555 SE MLK Blvd #105, 97214, Portland, United States
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4.6
Excellent
834 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They've grown bigger too quickly
They've grown bigger too quickly. Loss of quality, numerous technical issues, and untrained personnel.
June 13, 2022
Reply from Ruby
Thank you for taking the time to provide this candid feedback with us. We understand that you rely on us to build a trusted relationship with your customers and we are working hard to earn that trust from you every day. We have always been dedicated to providing consistent, high quality service and we are continuously fine-tuning the intensive training our receptionists go through, so they can impress every caller.
We look forward to the opportunity to support you further. Feel welcome to reach out and a member of our Customer Happiness team and we will be delighted to assist you. You can reach us at staff@ruby.com or 866-611-7829.
Ruby is generally good at what they do
Ruby is very good at what they do. I'm very glad I switched over to their services. My only "beef" is with a minor lack of transparency. Since Ruby charges per minute once you exceed your plan's alloted time, I find myself wondering why a call that's ostensibly forwarded to voicemail takes 7 minutes of receptionist time... and then, there's no voicemail message left. Receptionists need to be trained a bit better to document WHY the calls are lasting so long...
May 7, 2022
Reply from Ruby
Thank you for providing this feedback, Gordon. In general, we cannot guarantee the length of our call time, but we do our best to balance friendliness and efficiency, and our receptionists are incented to take as many calls as possible.
We have always been dedicated to providing consistent, high quality service. We are continuously fine-tuning the intensive training our receptionists go through and feedback like yours helps us ensure we impress every caller.
We look forward to the opportunity to support you further. Feel welcome to reach out and a member of our Customer Happiness team and we will be delighted to assist you. You can reach us at 866-611-7829.
It's a great feeling to have Ruby working with us
We're relieved to have Ruby on the team! As a startup, we want to ensure every customer speaks to a real person and that nothing is missed. Ruby has been great from the beginning - responsive, personable and truly acting like a member of our team.
May 4, 2022
Reply from Ruby
Thank you so much for your kind words, Savana! We are grateful to be an extension of your team.
Ruby has been an amazing addition to…
Ruby has been an amazing addition to our company. They have been a highly collaborative partner in troubleshooting some of the challenges we've had with integration, i.e. solicitor screening protocol. Ruby is always willing to listen and help!
May 2, 2022
Reply from Ruby
Thank you for your generous words, Matt! We are grateful to be an extension of your team.
Always friendly to customers
Always friendly to customers. I was amazed at how many people use the chat feature on web-sites.
April 29, 2022
Reply from Ruby
Thank you for your kind words, Mishell! We are so grateful to be an extension of your team.
Ruby has been great
Ruby has been great! The on boarding was great, Frankie was fabulous and so so helpful! They are very prompt and courteous, I have no complaints! They whole crew makes my life so much easier!! Love Ruby!
April 29, 2022
Reply from Ruby
Thank you for your kind words! We are so grateful to be an extension of your team.
Excellent Solution
This system was very easy to get up and running and it works great. Funny thing is, people just don't call as much. But, we really needed a business line and this has been the perfect solution.
April 27, 2022
Reply from Ruby
Thank you for your kind words, Craig! We're delighted to hear Ruby has been the perfect solution for your business and we look forward to a long-term partnership.
Reply from Ruby
Customer feedback is important for us to grow and evolve our processes and we appreciate you taking the time to tell us about your experience. After looking into your account, we found that during a call with members of the Ruby and Grasshopper teams, there was agreement to move forward with downgrading your plan and to keep Ruby for weekend call support. Grasshopper downgraded your plan size, as well as your requested call forwarding adjustments, all of which was confirmed with you via a follow up email.
As of yesterday, we were able to connect you with the Grasshopper team for clarification about billing and to process your cancelation. If you have additional questions, feel free reach out to the Grasshopper team at (833) 851-8340.
Reply from Ruby
Thank you for your kind review, Ajay! We are so grateful to be an extension of your team.
The customer service is awesome
The customer service is awesome ! I always receive a prompt and accurate response about my needs using RUBY operator. Thank you!
April 22, 2022
Reply from Ruby
Thank you for your kind review! We're honored to be an extension of your team.
The onboarding and customer service for…
The onboarding and customer service for Ruby has been excellent so far. We are benefiting from having consistent answering support of our main office line and have already captured several leads we might have otherwise missed.
April 15, 2022
Reply from Ruby
Thank you for your kind review, Chase! We're honored to be an extension of your team and look forward to a long-term partnership.
Love working with Ruby
Love working with Ruby - they have made our lives much easier and ultimately saved us money
April 15, 2022
Reply from Ruby
Thank you so much for your kind words, Elizabeth! We are grateful to be an extension of your team.
Outstanding Customer Service
Ruby has consistently delivered the best customer service I've ever experienced! I have tried two other answering services but they don't come close to the quality of service at Ruby. My customers often give me compliments on my receptionist!
March 9, 2022
Reply from Ruby
Thank you so much for your kind words, Dawn! We are honored to be an extension of your team and look forward to a lasting partnership.
Ruby is our most trusted provider and…
Ruby is our most trusted provider and we don't know where we would be without them. Their receptionist do a great job on an ongoing basis.
March 7, 2022
Reply from Ruby
Thank you so much for your kind words! We are honored to be an extension of your team and look forward to a lasting partnership.
Great Service!
Love how they answer the phone when we call to forward our calls! I have not had a rude representative yet! Very polite and professional.
March 4, 2022
Reply from Ruby
Thank you so much for your kind review. We are grateful to be an extension of your team!
The folks at Ruby are a remarkable…
The folks at Ruby are a remarkable rarity. Every time I have spoken to their staff regarding my account, it has been a wonderful experience. They are always [literally] happy to help me. The answering service itself is fantastic, and I recommended it to anyone looking to have a live person answer their customers' calls.
-Jaime.
Brookfield Painting
March 3, 2022
Reply from Ruby
Thank you so much for your kind review, Jaime. We are grateful to be an extension of your team!
Always kind and helpful
Always kind and helpful. Love that they screen out the baddies!
February 17, 2022
Reply from Ruby
Thank you so much for your kind review, Mike! We are grateful to be an extension of your team.
Using Ruby has been very helpful
Using Ruby has been very helpful with handling phone calls our company can't get to. Without Ruby our business would not run as smoothly as it does.
February 10, 2022
Reply from Ruby
Thank you so much for your kind review. We are grateful to be an extension of your team!
Sorry not sure what happened but have…
Sorry not sure what happened but have used your service for many years maybe 10 and it works well for us. If something came.up.or.some.issue it.did not come.to.my attention yet.
February 9, 2022
Reply from Ruby
Thank you so much for being a Ruby customer, Robert! We are very grateful to be an extension of your team.
Ruby solved our reception needs
Ruby has solved our reception needs. We've traditionally done it in house, but it was a huge time suck for our employees that created significant time management issues. Ruby's receptionists fit the bill. They are kind, respectful, and no one has any idea that those individuals aren't here with us in Louisville!
February 8, 2022
Reply from Ruby
Thank you so much for these kind words, Abby! We are grateful to be an extension of your team.
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