Lovely experience with Nicole. As an account manager trying to gain authority on an account, this can be difficult sometimes. However, Nicole has made this process very simple and has helped me manage... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amelia is very pro-active dealing with our multiple business premises utilities, you request a quote and it arrives in hours by the end of the day you have signed your contracts. We have all our pre... See more
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Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal. This has now been resolved. Your agent was mo... See more
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I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... See more
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Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Yolanda ensured that our DD was set up efficiently and swiftly.
April 17, 2026
Unprompted review
Reply from Ruby Energy
Hello Sarah,
We truly appreciate your feedback and are delighted that Yolanda made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Reply from Ruby Energy
Good afternoon Dzhuneit,
Thank you for your lovely feedback. We’re so pleased to hear that Linda made such a positive impression. Your review means a lot to us and encourages our team to keep delivering great service.
Warm regards,
Keenan S.
Common sense prevails!
After a cash grab attempt, I am pleased to confirm that the gent I spoke to was able to resolve the account, lose the excessive charge, and put my account in order. He was very helpful and understanding.
April 17, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Ewen,
Thank you for your 5-star review and taking the time to share your experience. We’re pleased to hear that our team were able to review your account, remove the charge in question, and get everything put back in order for you. It’s great to know that you found the support helpful and understanding, and that we were able to reach a fair resolution.
Warm regards,
Keenan S.
I had outstanding debts
I had outstanding debts for a previous property that was being chased for by another debt company. Susan Noonan took on my case and she has been an absolute diamond, understanding, caring, very friendly & personable. With her help I have now cleared my debts within a shorter time than planned. Thank you once again Susan for all your help and understanding.
April 17, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Jacqui,
Thank you very much for sharing your experience. We’re so pleased to hear that Susan was able to support you through what can be a challenging situation. Her understanding, caring approach, and dedication to helping find a workable solution really reflect the values we strive to uphold. We’ll be sure to pass on your heartfelt thanks and kind words to her.
Best wishes,
Keenan S.
I got Best customer service From Josef…
I got Best customer service From Josef I appreciate it. Thank you!
April 17, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Efrates,
Thank you for your 5-star review and for recognising Joseph. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Joseph.
Kind regards,
Keenan S.
Lynn was very helpful
Lynn was very helpful, and patient, she helped me do with things on my computer in order to fill out and sign the document , that I have never managed to do before.
April 17, 2026
Unprompted review
Reply from Ruby Energy
Hello Peter,
Thank you for your lovely review. We’re really pleased to hear that Lynn was so helpful and patient, especially in guiding you through completing and signing documents on your computer. It’s great to know she made something that had been difficult feel much more manageable for you. We truly appreciate you taking the time to share this feedback and will be sure to pass on your kind words to Lynn.
Warm regards,
Keenan S.
Called Ruby Energy to resolve an…
Called Ruby Energy to resolve an estimated billing issue. Meeks, the adviser, was helpful and achieved a resolution that worked for both parties. Happy to commend her positive attitude.
April 17, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Plotty,
Thank you for taking the time to share your experience and for your kind words. We’re delighted to hear that Meeks was able to support you with the estimated billing issue and reach a resolution that worked well for you. Her positive attitude and helpful approach really reflect the level of service we aim to provide. Your feedback is greatly appreciated, and I’ll be sure to pass along your commendation to Meeks. Thank you for choosing Ruby Energy.
Best wishes,
Keenan S.
Reply from Ruby Energy
Dear Smash N' Slice Peri Peri,
Thank you for taking the time to share your experience with us. We’re glad to hear that Mustapha supported you professionally and with care. Your kind words mean a great deal, and we will ensure your feedback is shared with him.
Kind regards,
Keenan S.
Muneeb was very helpful today
Muneeb was very helpful today. Thank you.
April 16, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Mrs. Lawlor,
Thank you so much for your kind feedback. We’re delighted to hear that Muneeb provided such helpful and friendly support during your interaction with us. It’s wonderful to know they made a positive impression, and we truly appreciate you recommending Ruby Energy.
Warm regards,
Keenan S.
Reply from Ruby Energy
Good afternoon Nza,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Reply from Ruby Energy
Hello Praveen,
We truly appreciate your feedback and are delighted that Lilly made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Finally got free after three years of…
Finally got free after three years of horrible contract!!!! Unfair terms and conditions!!! Several prices increase. Avoid at any cost.
April 16, 2026
Unprompted review
Reply from Ruby Energy
Good morning Hadi,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Reply from Ruby Energy
Good afternoon Tolla,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
The operator was helpful and polite
April 16, 2026
Unprompted review
Reply from Ruby Energy
Hello Bob,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Shavon was very helpful
Shavon was very helpful, polite and efficient :)
April 16, 2026
Unprompted review
Reply from Ruby Energy
Hello Brundall Dental,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Everything was explained in full
April 16, 2026
Unprompted review
Reply from Ruby Energy
Hello Ian,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Sinazo
Sinazo took every possible step to assist me with my enquiry via live chat. He is an asset to his work and I cannot thank him enough. Thank you!
April 16, 2026
Unprompted review
Reply from Ruby Energy
Hello George,
We truly appreciate you taking the time to share your feedback. We’re delighted to hear that Sinazo went above and beyond to support you via live chat and took every possible step to assist with your enquiry.
Warm regards,
Keenan S.
helpful as always
April 16, 2026
Unprompted review
Reply from Ruby Energy
Hello C. Davenport,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Always very polite and efficient on…
Always very polite and efficient on calls . Linda was very helpful today
April 16, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
We truly appreciate your feedback and are delighted that Linda made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Asi was very helpfully supportive and…
Asi was very helpfully supportive and helped me out with all the support I needed.
April 16, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
Thank you for your 5‑star review and for recognising Asi. We’re really pleased to hear that you felt well supported and that Asi was able to help with everything you needed. Providing clear, caring, and effective support is very important to us, and it’s great to know your experience reflected that. I’ll be sure to pass your kind words along to Asi.
Kind regards,
Keenan S.
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