RubyGranite Reviews 15

Ruby Granite have been outstanding from start to finish. Dawn, who dealt with me by email and at the showroom was so kind and helpful throughout. The scheduling for everything was worked to fit around me with no problems at all. The fitters were brilliant and my kitchen looks fabulous. I would recommend Ruby Granite for the outstanding service that they provided me throughout. Thank you.

Just want to say thanks to Stuart & Darren for doing such a fantastic job fitting my kitchen and utility worktops on 21st April ’26. They were very professional and skilled and I’d happily recommend Ruby Granite to friends and family.

Only the best , perfect worktop

Went to view the worktop range at the showroom where nothing was too much trouble and everyone was incredibly helpful, chose a fabulous piece at a very reasonable price (including fitting) and placed an order. The team arrived within a few days to make all the measurements and soon after turned up to fit. The fitting crew were brilliant and did the most amazing job in just a few hours, we could not have been happier. A minor issue with an upstand (me just being fussy) was dealt with swiftly and expertly. Five stars all around, highly recommended, very happy customers. Thank you.

Disappointing after sales service. I bought a load of expensive worktops. Later I called asking for advice because I want to modify my kitchen. I emailed and never got a reply and I called 4 times and each time I was assured I’d be called back and I never was. I won’t use them again after this experience.

Given that this product is an expensive investment, the customer service doesn't match the quality of the product.

Product wise - excellent

However we were specifically told that templating couldn't take place unless all appliances were on site, we were awaiting new boiling water tap to arrive so contacted Ruby who advised if we had the spec of the tap then templating could go ahead which we supplied in advance of the templater visit and to the templater during his visit.

However when fitting the worktops the fitters constantly complained regarding the template, they said because the hole for the tap had been pre drilled offsite the tap we had purchased wouldn't work and only option was to contact the office for a resolution leaving a family with a toddler and 20 week pregnant women without running water in the kitchen until resolution found.

Fitters advised they would record this on their notes to the office. we contacted customer services who advised MD would look into this and come back to us.

First response was order a different tap and provided and example of one which was £1,000 more than the one we had already purchased, prefered and had give spec to Ruby as above.

We raised that this didn't resolve the issue and that we had found an alternative tap in our budget but that the hole pre drilled wasn't the right size, we were advised again that the MD would look into this and reply to us to resolve our complaint this was on the 11th December 2024, we still haven't had a response, given the thousands of pounds spent with Ruby and the weeks without water in the kitchen this is totally unacceptable.

My advice is spend a little more and go with an alternative supplier and get the service you deserve for your hard earned money, that's what we will do for the other worktops in the utility.

I am extremely disappointed with the service I received from Ruby Granite during the installation of my quartz countertop. The experience has been nothing short of a nightmare due to the lack of care, precision, and communication from their team.
The problems began when the templater failed to account for the kitchen tap specifications, despite my clear communication and providing detailed documentation. This oversight resulted in a countertop that did not accommodate the tap properly, leaving my family without water in the kitchen for over six weeks.

What made matters worse was the poor response from the company. After highlighting the issue, I was advised to buy a tap costing £1,200 as a solution – nearly £1,000 more than the original tap I purchased!

The company then promised to fix the issue by widening the hole in the quartz but never followed up, leaving the matter unresolved since November 2024!
The lack of communication has been appalling. Despite multiple attempts at contacting them, including a formal complaint sent on 11 December, I have yet to receive any meaningful response or resolution. This level of customer service is unacceptable for any company, let alone one that prides itself on professionalism.

This experience has been stressful and costly, forcing me to incur additional expenses for a second tap, multiple plumbing visits, and weeks of inconvenience for my family over the Christmas period.

Despite the poor customer service, the quality of the top is good. I would only recommend this company if you're happy to compromise on good customer care.

Excellent quality and service. Couldn’t have been more helpful from start to finish. Definitely recommend them.

Step into the transformed oasis that is now my bathroom, thanks to Ruby Granite! Picture this: a luxurious shelf that elegantly curves around the corner, bathed in the soft glow of natural light streaming through the window. This masterpiece was crafted from nothing but an off-cut slab, yet the exceptional service provided by Ruby Granite made it feel like a grand project indeed.

From the moment I set foot in their showroom, to the meticulous templating process, and the skilled hands of the two craftsmen who brought my vision to life, every interaction with Ruby Granite was nothing short of extraordinary. The stunning granite exudes sophistication and has become the focal point of my bathroom, drawing admiring glances from all who set foot in the space.

A heartfelt thank you to the dedicated team at Ruby Granite for elevating my bathroom to new heights with their unparalleled service. A seemingly small job turned into a top-tier experience, leaving me absolutely thrilled with the end result. My bathroom has been transformed into a luxurious sanctuary, all thanks to Ruby Granite's exceptional craftsmanship and service.

Exceptional performance from Ruby Granite!
They have completed my kitchen, utility room and cloakroom. All three rooms now have the WOW factor!
Every aspect from first communication through to installation has been brilliant!
A huge thank you to all involved.

Excellent company, the whole process from start to finish was very professional and their contractors who fitted the worktops were amazing. They were clean and tidy and thoroughly cleaned throughout at the end of the fitting.

Excellent company start to finish. So happy with my quartz worktops! Highly recommend

Thank you to all at Ruby Granite for our beautiful granite worktops. From start to finish - Quality, service, nothing to much trouble, professional, friendly …100% recommend

Superb communication from purchase to fit. Used this company on 5 quartz pieces now. Very slick operation on the most recent experience. Would definitely recommend and have already done so many times.

Superb Customer Service from the first phone call to the fitting of my quartz worktops. Great value and no qulams to recommend