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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and ease of use. Many people appreciate the smooth texture and moisturizing properties of the lip serums, while the mascara is frequently lauded for its ability to lengthen and separate lashes without clumping. Consumers also commend the efficient delivery service, noting quick arrival times and secure packaging. However, some customers experienced issues with their orders not arriving or with slow delivery. A few people also mentioned issues with incorrect charges and had difficulty reaching customer service.

What people talk about most

Product

Consumers express high satisfaction with the products, particularly praising the mascara for its ability to... See more

Quality

Clients share positive opinions on quality, consistently praising the products. Many reviewers highlight the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick delivery times,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy... See more

User experience

Customers had positive experiences with user experience. Many reviewers found products easy to use and apply,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... See more

Rated 5 out of 5 stars

The products and service can’t be faulted. Very pleased with both. I purchased Lip Serum Nude. I’ll be reordering this product, so moisturising and natural. Cheek Colour Nude. Not sufficien... See more

Rated 5 out of 5 stars

Best mascara I’ve ever tried for my very pale eyelashes. Wand is fantastic. Great idea to incorporate eyebrow gel in the same wand. Great service, considering I ordered over the holiday period. Many t... See more

Rated 5 out of 5 stars

The lip serums are my go to favourite! Nude colour was my favourite but now dark nude just gets the number one spot! All are so easy to apply anywhere anytime. The texture is smooth,moisturising and s... See more


Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler

Written by the company

Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
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Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant product

Brilliant product. Love this mascara. The only non-clogging mascara with good coverage that I’ve found. Be great to sell as just mascara - without the brow definer which I don’t really use.

February 6, 2025
Rated 5 out of 5 stars

Fabulous

So impressed with the mascara. The wand is perfect for grabbing every lash. It stays put all day. Washes off easily with warm water. The blush stick is lovely and compact too. Going to try the eye liner next because no eye liner has ever stayed put on me.

February 7, 2025
Rated 5 out of 5 stars

I'm a loyal customer

The products and customer service are brilliant.

I bought a lipbalm and blush and am shocked at how richly pigmented they are! They work both on the lip and cheek. Also Ruby Hammer is generous with the weight of product - such value for money.

Customer service helped me with a random question (that was not going to lead to a sale) and they followed up with another email with kind and generous advice. All this even before they knew me, before I'd made my first purchase.

Shipping to me on the other side of the world was express and updates were communicated. When my order arrived, I was shocked to find a substantial and unexpected gift.

All this is how you grow sales and customer loyalty.

February 6, 2025
Rated 5 out of 5 stars

Gorgeous Blusher!

I absolutlely love this blusher. I have been toying with the idea of buying the red blusher for a while. Why did I wait so long I just love how it brightens my face especially at this dull time of year. It did take me a week of playing with it to feel confident appying it,now it is my favourite go to blush. Thank you Ruby you are so right about that flush of colour!

January 27, 2025
Rated 5 out of 5 stars

Convenient gift.

Product was easy to order, arrived when the carrier said. This product is a gift for someone, I have one and thought they would like one also.

December 27, 2024
Rated 5 out of 5 stars

Lovely mascara

I really like the mascara and brow duo, although I mainly ordered for the mascara. It’s lovely, doesn’t flake and goes on easily, coating every lash. It’s perfect for a natural look. I would definitely purchase again.

November 26, 2024

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