The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products and service can’t be faulted. Very pleased with both. I purchased Lip Serum Nude. I’ll be reordering this product, so moisturising and natural. Cheek Colour Nude. Not sufficien... See more
Best mascara I’ve ever tried for my very pale eyelashes. Wand is fantastic. Great idea to incorporate eyebrow gel in the same wand. Great service, considering I ordered over the holiday period. Many t... See more
The lip serums are my go to favourite! Nude colour was my favourite but now dark nude just gets the number one spot! All are so easy to apply anywhere anytime. The texture is smooth,moisturising and s... See more
Company details
Written by the company
Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder
Contact info
Ruby Hammer Ltd, W9 1DD, London, United Kingdom
- customercare@rubyhammer.com
- rubyhammer.com
4.7
Excellent
272 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time trying the Masaca and brow…
First time trying the Masaca and brow duo, the cheek colour and liquid liner…all are beautiful and exceptional products. The mascara and brow duo have quickly become a staple in my makeup bag and the cheek colours have made their way into my kit. Love all of Ruby’s products.
June 3, 2024
Trustworthy reliable company
I feel it’s a company you can trust - I did want advice and received information in a very helpful and what felt reliable way. Love the easy to find, compact brushes wand
June 24, 2024
Fabulous flush of colour
I bought some blusher and absolutely love it, the product is super easy to use and does exactly what it says; I can achieve a gentle flush on my skin for everyday use and it certainly enhances my look which is barely there and subtle. The red was my choice and I would recommend to everyone.
June 17, 2024
Loved shopping here
Loved shopping here, easy experience very quick delivery and amazing quality brushes ideal for travel!
June 17, 2024
Great service
Slick & easy website experience. Detailed communication on delivery. Item arrived swiftly & packaged well. Overall excellent service.
June 24, 2024
A great buy!
Bought the duo eye pencil. Love how I can make a definite line or smudge it to get a hazy effect or run it between my eye lashes with my eye closed to get a Kohl effect. The last one I had lasted a good while and the tip never broke off. It's also easy to clean off at the end of the day and doesn't make my eyes sore. A great buy!
June 17, 2024
Lovely product
June 17, 2024
Pleased with product
June 13, 2024
QUality and value.
So pleased with the quality and value. The make up feels good on my skin.
June 6, 2024
Mascara & brow gel combo
Order arrived swiftly. Great mascara and wand is fab for those little lashes that often get missed. Haven’t used the brow gel but feel I won’t be disappointed when I do.
June 3, 2024
PERFECTION! Obsessed
I bought the cheek colour in shade red. What a product. I am absolutely obsessed with it. Creates the most incredible natural looking flushed looking cheeks and lips and it’s also buildable so you can opt out for a bold look as well if you prefer that. I have been using Benetint by benefit for years and just want to say this is the perfect replacement as benetint only lasts on for half an hour or so. This is no shade to Benefit cosmetics but just saying this is the perfect replacement for me personally. Love love love.
June 3, 2024
Quality products
Everything that Ruby Hammer does, she does it with quality and style. You will not be disappointed with all her products. I am a huge fan. Make up look flawless. Bonus!
May 28, 2024
Arrived quickly and good packaging and…
Arrived quickly and good packaging and good design of product
May 28, 2024
Prompt delivery
Prompt delivery, even after a query with my order which was resolved in a timely and efficient manner
May 14, 2024
The mascara is disappointing
The mascara is disappointing , it’s hardly visible on my admittedly sparse eyelashes. I’m going to have to look for something better. The lip balm is quite good, nice colour and consistency.
May 20, 2024
Reply from rubyhammer.com
Dear Vivien, Sorry that you found the mascara disappointing. If you still have it can I recommend the following technique for making the most of sparse lashes... Using the micro wand work the mascara from the base of the lashes through to the tips by wiggling the wand side to side. This will create the illusion of fuller lashes. If you still do not get the volume required, you may find a volumising mascara is better suited to you.
Quick delivery
Quick delivery. Very happy with purchase of the nail and foot files. I have previously bought a glass nail file from another well known brand and Ruby Hammers is far, far superior!!
May 13, 2024
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