Excellent company to deal with and the customer service was superb, which is a rarity these days!! Delivery was prompt and I was kept well informed. Rug was lovely but unfortunately didn't suit the sp... See more
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Review summary
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The rug came quite quickly considering its origin. The only thing I would say is the rug was a little less vibrant than it appeared online but this could be a lighting difference - not a big deal. Cus... See more
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Very impressed with both the company and quality of the product. Good choice of both design and sizes, ordering process easy and our rug arrived very quickly. In the end we had to return only becaus... See more
Company replied
Had a great experience with this company recently - I purchased one of the washable rugs which is half the price of the competitor rug that I also own, and so much easier to use! No faff with a velcr... See more
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Company details
Written by the company
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Contact info
United Kingdom
- rugette.co.uk
4.8
Excellent
743 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great company to deal with
Great company to deal with, and very efficient. Would highly recommend.
February 12, 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind recommendation.
We’re delighted to hear that you found us efficient and easy to deal with. Your feedback truly means a great deal to our team.
We sincerely appreciate your support and look forward to assisting you again in the future.
Kind regards,
Rugette Customer Support Team
Excellent company
This is an excellent company. Great selection on the size and shape of rugs and very good customer service. Would purchase from them again.
February 13, 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful review.
We’re so pleased to hear that you were happy with our selection of sizes and shapes, as well as the level of customer service you received. Offering a wide range of options to suit different spaces is something we care deeply about.
It’s incredibly encouraging to know you would choose to shop with us again — that means a great deal to our entire team.
Kind regards,
Rugette Customer Support Team
Excellent support after the sale
Excellent support after the sale. Thank you.
February 12, 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind feedback.
We’re so pleased to hear that you felt well supported after your purchase. Providing attentive service beyond the point of sale is very important to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
RUGETTE will be my go to rug company
RUGETTE will be my go to rug company. The quality is great and colors are so vibrant. Customer service is second to none. I highly recommend this company
Vivian
February 9, 2026
Unprompted review
Reply from Rugette
Thank you so much, Vivian, for your incredibly kind words.
We’re absolutely delighted to hear that Rugette will be your go-to rug company. Knowing that you’re pleased with the quality, vibrant colours, and the level of customer service truly means a great deal to us.
Your recommendation is sincerely appreciated, and we’re so grateful for your support.
Kind regards,
Rugette Customer Support Team
I bought the most beautiful rug from…
I bought the most beautiful rug from this company for my hallway unfortunately I ordered the wrong size and when the rug was delivered it was 10 cm too wide and curling up the wall.Rugette were so kind told me to return the rug and they would send the replacement ASAP. This they did and the new rug arrived in 5 days.
I am delighted with the new rug and the design is by perfect for my space . Customer support treated me with kindness and courtesy. The problem was quickly resolved and my rug is taking pride of place in the hallway,thank you to all involved
February 5, 2026
Unprompted review
Reply from Rugette
Thank you so much for taking the time to share your experience.
We’re sorry that the original size wasn’t quite right for your hallway, but we’re so pleased we were able to resolve the issue promptly and arrange a replacement for you without delay. It’s wonderful to hear that the new rug fits perfectly and that the design complements your space just as you had hoped.
Your kind words about our customer support team truly mean a great deal. We’re always committed to handling situations with care, courtesy, and efficiency, so it’s incredibly rewarding to know you felt well looked after.
We hope your rug continues to take pride of place in your hallway for many years to come.
Kind regards,
Rugette Customer Support Team
Received full refund - very reliable business
My rug's delivery was delayed due to a FedEx issue over the Christmas/New Year's holidays. I reached out to the Rugette customer service team and although they escalated the issue, FedEx failed to ship my rug for several weeks. The Rugette team issued a full refund. Considering the large amount I had paid for a 10x10 rug, this was very appreciated. I highly recommend this company and will be purchasing from them again if given the opportunity.
February 12, 2026
Unprompted review
Reply from Rugette
Thank you very much for taking the time to share your experience.
We’re truly sorry that the delivery was delayed due to the FedEx issue over the Christmas and New Year period. We understand how disappointing that must have been, particularly for a larger 10x10 order.
While we did everything we could to escalate the matter, we’re glad we were able to issue a full refund promptly to ensure you were not left out of pocket. Your understanding and recommendation genuinely mean a great deal to us.
We sincerely hope to have the opportunity to serve you again in the future under much smoother circumstances.
Kind regards,
Rugette Customer Support Team
I ordered a rug and unfortunately the…
I ordered a rug and unfortunately the colour was very different from the photos. Refund went smoothly.
February 12, 2026
Unprompted review
Reply from Rugette
Thank you very much for your feedback.
We’re sorry to hear that the colour of the rug did not meet your expectations. While we do our best to present our products as accurately as possible, we understand that screen settings can sometimes cause variations.
We’re pleased to know that the refund process went smoothly for you, and we truly appreciate your understanding.
Kind regards,
Rugette Customer Support Team
Rugette has been wonderful from start…
Rugette has been wonderful from start to finish. I ordered a rug 2 weeks ago and it came within 5 days free with international shipping, it was beautiful and exactly as advertised! After the first weeks we realized we would love something a bit bigger to fill out our space so we emailed them about doing an exchange and they were so helpful and quick to respond in setting up the return procedures. All in all I couldn’t recommend Rugette enough and will definitely be ordering from them again!
February 12, 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful feedback.
We’re delighted to hear that your rug arrived quickly and that it was exactly as you had hoped. It’s always our aim to ensure both the product and the delivery experience meet expectations.
We’re equally pleased that the exchange process was smooth and that our team was able to assist you promptly in arranging the return. Choosing the right size can make all the difference in a space, so we’re glad we could help you find the better fit.
Your recommendation truly means a great deal to us, and we very much look forward to serving you again in the future.
Kind regards,
Rugette Customer Support Team
Prompt excellent customer service…
Prompt excellent customer service provided would highly recommend.
February 12, 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind recommendation.
We’re so pleased to hear that you were happy with the prompt service you received. Providing efficient and attentive support is always our priority.
We truly appreciate your feedback and your support.
Kind regards,
Rugette Customer Support Team
Excellent and professional company
Excellent and professional company. Rugs arrived on time. They are stunning and of superb quality in the sizes I was looking for, and they’re washable and cat-scratch-proof! They offer a variety of cool designs. Prices are reasonable. Will order some more rugs from them in the future!
January 8, 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that your rugs arrived on time and that you’re pleased with the quality, designs, and the specific sizes you were looking for. It’s especially lovely to know they’re holding up well in a home with a cat — durability and practicality are just as important to us as design.
We truly appreciate your kind words about our pricing and variety, and we’re so pleased to hear you’re planning to order again. That means a great deal to our entire team.
Kind regards,
Rugette Customer Support Team
I ordered 3 rugs from 3 different…
I ordered 3 rugs from 3 different washable rug competitors online. This is by far my favourite for several reasons. Firstly, the all in one doesn’t slide. Secondly, the colours are vivid and I am not keen on the distressed look as a washable rug will distress on its own with washing. The only thing is I wish there were more patterned options. I also prefer tufted rugs for bedrooms so this brand for me is more of a hallway/kitchen runner option.
January 29, 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful and detailed review.
We’re delighted to hear that our rug stood out as your favourite, especially in terms of stability and colour clarity. The all-in-one non-slip construction and more defined, vivid designs are both very intentional choices on our part, so it’s wonderful to know they resonated with you.
We also truly appreciate your honest feedback regarding patterned options and tufted styles. Insights like yours are incredibly valuable to us as we continue to expand and refine our collections.
Thank you again for taking the time to compare and share your experience — it genuinely means a great deal.
Kind regards,
Rugette Customer Support Team
Great company, selling excellent rugs.
Extremely helpful customer service. Great quality product.
January 19, 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind words.
We’re so pleased to hear that you found our customer service extremely helpful and that you’re happy with the quality of your rug.
Your feedback truly means a great deal to our team.
Kind regards,
Rugette Customer Support Team
Great quality rugs
The rugs we received from Rugette were such great quality. I really like the design choices they have. The customer service team are also really friendly and quick to respond.
February 10, 2026
Unprompted review
Reply from Rugette
Thank you so much for your lovely feedback.
We’re delighted to hear that you’re pleased with the quality of your rugs and the range of designs available. Creating pieces that combine thoughtful design with lasting quality is always our goal.
It’s also wonderful to know that you found our customer service team friendly and responsive — that truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Lovely rug, unique design and good choice of sizes
We ordered a really lovely pink-bordered dalmatian spot rug from this company. It was delivered with no issues. I did have a question about the pattern, so I emailed customer services and they came back to me really quickly and resolved my question - it did take me a little time to find the relevant email address on their website. I would definitely use this company again next time we need another rug.
January 28, 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re so pleased to hear that you’re happy with your pink-bordered Dalmatian spot rug and that it arrived without any issues. It’s also lovely to know that your query about the pattern was resolved quickly by our team.
We appreciate your feedback regarding finding the relevant email address on our website — that’s helpful for us as we continue to improve the overall experience.
Thank you again for your kind words, and we would be delighted to assist you whenever you’re ready for your next rug.
Kind regards,
Rugette Customer Support Team
Excellent service and communication
Excellent service and communication. Thank you Rugette for a super service.
February 1, 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind words.
We’re delighted to hear that you were pleased with our service and communication. Providing a smooth and attentive experience is always our priority.
We truly appreciate your support and your thoughtful feedback.
Kind regards,
Rugette Customer Support Team
Great experience
I was delighted with the quality of the rug and the customer service throughout my purchase. When I had a query, the staff could not have been more helpful.
February 10, 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you were happy with the quality of the rug and the customer service you received throughout your purchase. It’s great to know our team was able to help when you had a query.
Kind regards,
Rugette Customer Support Team
Exceptional Price, Quality, and Customer Service
The quality of the rug that I received was fantastic, and it arrived very quickly without issue. I reached out to Rugette regarding another rug, and their customer service was exceptional. Rugette went above and beyond my expectations to make sure I was fully satisfied with my purchases. I will be sure to use Rugette for all my future rug purchases!
February 3, 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind and thoughtful review.
We’re delighted to hear that you were happy with the quality of your rug, the fast delivery, and the support you received from our customer service team. Knowing that we exceeded your expectations truly means a great deal to us.
Thank you again for choosing Rugette. We look forward to helping you with your future rug purchases.
Kind regards,
Rugette Customer Support Team
On time
We were constantly updated as to where our order was and it arrived safely and promptly
January 17, 2026
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you felt well informed throughout the process and that your order arrived safely and promptly.
Kind regards,
Rugette Customer Support Team
RUGETTE has extremely responsive…
RUGETTE has extremely responsive customer service! I was unsure about ordering rugs from a company online. I had a question about my rugs after they arrived and heard back from RUGETTE right away. We had daily correspondence and RUGETTE resolved my questions immediately. Additionally, the quality of this rug is tremendous. They are sturdy, lay flat.
February 2, 2026
Unprompted review
Reply from Rugette
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our customer service team was able to support you so promptly and thoroughly, especially when ordering online felt uncertain at first. It’s great to know the daily communication was reassuring and that your questions were resolved quickly. We’re also very pleased to hear that you’re happy with the quality of the rugs and how well they lay flat.
Thank you again for choosing Rugette.
Kind regards,
Rugette Customer Support Team
Excellent customer service
The order arrived very quickly and was well packed . The rug was very pretty and well designed .
Unfortunately the colour was a little stronger than shown on line and did not match my colour scheme well .
I cannot praise the customer services team enough for their prompt response to my request a return . I was offered various options and a resolution was quickly reached . A very helpful and responsive company .
February 3, 2026
Unprompted review
Reply from Rugette
Thank you very much for taking the time to share your experience.
We’re delighted to hear that your order arrived quickly, was well packed, and that you were pleased with the design of the rug. While we’re sorry the colour wasn’t quite the right match for your space, we’re really pleased to know our customer service team was able to respond promptly, and reach a quick resolution for you.
Your kind words about our service truly mean a lot to us.
Kind regards,
Rugette Customer Support Team
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