Excellent company to deal with and the customer service was superb, which is a rarity these days!! Delivery was prompt and I was kept well informed. Rug was lovely but unfortunately didn't suit the sp... See more
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Review summary
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The rug came quite quickly considering its origin. The only thing I would say is the rug was a little less vibrant than it appeared online but this could be a lighting difference - not a big deal. Cus... See more
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Very impressed with both the company and quality of the product. Good choice of both design and sizes, ordering process easy and our rug arrived very quickly. In the end we had to return only becaus... See more
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Had a great experience with this company recently - I purchased one of the washable rugs which is half the price of the competitor rug that I also own, and so much easier to use! No faff with a velcr... See more
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Company details
Written by the company
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Contact info
United Kingdom
- rugette.co.uk
4.8
Excellent
743 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Great Experience
I’m very happy with the rugs I ordered and love that they come in so many different sizes. They also stand behind the 100% refund promise.
April 8, 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review!
We’re delighted to hear that you’re happy with your rugs and that the range of sizes helped you find the perfect fit. It’s also great to know that our refund policy gave you added confidence when ordering.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
Broad selection, excellent customer service
The rug we ordered was the perfect size. They had a huge variety of sizes in the washable rugs, a lot of the other companies had far less choice. The rug arrived very quickly and the customer service was amazing, very helpful and quick to respond. Great company to deal with
April 10, 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful review!
We’re delighted to hear that you found the perfect size and appreciated the wide variety we offer — it’s something we work hard to provide so every space can be just right. It’s also great to know your order arrived quickly and that our customer service team could support you effectively throughout.
Your kind words truly mean a lot to us. We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
Excellent customer service and quick in…
Excellent customer service and quick in their response
April 10, 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review!
We’re delighted to hear that you had a positive experience with our customer service and found our team responsive and helpful.
Your feedback truly means a lot to us, and we look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
Excellent choice of rugs
Excellent choice of rugs. I ordered a few as I couldn’t make my mind up and ended up keeping them all! Such good quality, really lovely, soft and washable! Brilliant! Also, their customer service was second to none. One of the rugs got stuck in a delivery warehouse and they arranged a new one to be delivered the next day!
Would definitely recommend and will def be using them again 😊
April 10, 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review!
We’re truly delighted to hear that you loved the rugs so much that you decided to keep them all — that’s one of the nicest compliments we could receive. It’s also great to know that you’re happy with the quality, softness, and practicality of our washable designs.
We’re especially pleased that our team was able to step in quickly when there was an issue during delivery and get everything resolved for you without delay. Providing a smooth and supportive experience is always a top priority for us.
Thank you again for your kind recommendation — it really means a lot. We look forward to welcoming you back again soon.
Warm regards,
Rugette Customer Support Team
Amazing customer service from start to…
Amazing customer service from start to finish. I highly recommend this company… the rugs are beautiful.
April 10, 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a positive experience from start to finish and that you’re pleased with your rug. Your kind words and recommendation truly mean a great deal to our team.
Kind regards,
Rugette Customer Support Team
Great and speedy communication
Great and speedy communication with the customer services team, and a lovely rug!
April 10, 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you found our communication quick and helpful, and that you’re pleased with your rug. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
What a wonderful company
What a wonderful company! Fast, reliable and easy to deal with.
The rug arrived quickly and was very good quality. Absolutely beautiful. The colours and detail set this company aside from the other cheaper companies. I'll definitely use them again in the future!
April 9, 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a positive experience and found us fast, reliable, and easy to deal with. It’s especially lovely to know that you’re pleased with the quality, colours, and detail of your rug.
Your kind words truly mean a great deal to us, and we’re very happy to hear that you would choose us again in the future.
Kind regards,
Rugette Customer Support Team
Excellent Quality and Outstanding Customer Service
I had a great experience with Rugette. The ordering process was simple, the rug arrived well packaged, and the quality and craftsmanship were very impressive. The design selection is beautiful and unique, with many stylish options to choose from.
Customer service was responsive, professional, and very helpful throughout my experience, which I really appreciated. It’s clear they care about their customers and work hard to ensure satisfaction.
I would definitely recommend Rugette to anyone looking for a stylish, high-quality rug and a company that stands behind its service.
April 8, 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful and detailed review.
We’re delighted to hear that you found the ordering process simple and that your rug arrived well packaged. It’s especially rewarding to know that the quality and craftsmanship met your expectations, and that you enjoyed our range of designs.
We’re also very pleased that our customer service felt responsive, professional, and helpful throughout your experience. Your kind words truly mean a great deal to us.
Thank you again for your recommendation and support — we’re very happy to have you as a customer.
Kind regards,
Rugette Customer Support Team
Highly recommend
Fabulous company. I have ordered 2 rugs from Rugette and they are beautiful. Great quality, great price and great variety. Orders came on time and customer service were extremely helpful. Recommend them to my daughter and she was very happy with her purchase too.
Highly recommend
April 9, 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you’ve ordered multiple rugs and that you’re pleased with their quality, design, and value. It’s especially lovely to know that your daughter also had a positive experience — that truly means a great deal to us.
We’re also very pleased that our customer service team was helpful and that your orders arrived on time.
Your recommendation and support are sincerely appreciated.
Kind regards,
Rugette Customer Support Team
Beautiful, high quality rug. Would recommend.
I bought the very large area rug, Leonie - it's stunning and very good quality. It quickly laid flat, and is of good thickness and texture. I would buy again from this company.
April 8, 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that your Leonie rug made such a great impression and that you’re pleased with its quality, thickness, and texture. It’s also lovely to know that it settled flat quickly and looks stunning in your space.
We truly appreciate your kind words and are very happy to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
Very good Customer Service from Rugette
I bought a rug recently from Rugette. Unfortunately it wasn’t quite right and I asked for a refund. I was impressed with the swift response via email (sadly no phone number available but that seems the ‘norm’ with many places now) and excellent customer service then throughout. They handled the enquiry well and I was very pleased with the outcome. I have bought from Rugette previously and will do so again.
April 8, 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re sorry to hear that the rug wasn’t quite right on this occasion, but we’re very pleased that our team was able to assist you and that you were happy with the outcome. It’s especially rewarding to know that our email support felt responsive and helpful throughout the process.
We truly appreciate your continued trust in us and are delighted to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
Very nice rugs
Very nice rugs. They look just right, lie flat and don’t trip us. This is the only place I could find runners of 3-foot widths. All the others are 2 feet 6 inches.
March 17, 2026
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that the rugs look just right in your space and that they lie flat comfortably. It’s especially great to know that the 3-foot width runners were exactly what you were looking for.
Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Great customer service
I ordered a rug for our lounge that unfortunately didn't work in the space - the customer service was excellent & dealt with the issue immediately. Very impressed.
April 1, 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re sorry to hear that the rug didn’t quite work in your space, but we’re very pleased that our customer service team was able to assist you and handle the situation smoothly.
We truly appreciate your kind words and are glad to hear you were impressed with the experience.
Kind regards,
Rugette Customer Support Team
Lots of carpets too choose from great customer service
Lots of carpets too choose from and sizes. We found one that fit exactly into our living space with colours that matched it decor. Only had it a few weeks but really happy with it.
Customer service was great. We had some queries with our order and they replied promptly. Shipment arrived on time too! Will buy from here again...now looking for a runner for our kitchen.... They have washable ones which is perfect for what we need.
March 17, 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful review.
We’re delighted to hear that you found the perfect rug for your living space and that the size and colours matched your décor so well. It’s especially lovely to know that you’re happy with it after a few weeks of use.
We’re also very pleased that our customer service team was able to assist you promptly and that your order arrived on time. Your kind words truly mean a great deal to us.
We hope you find the perfect runner for your kitchen as well — the washable options are certainly a great choice for everyday use.
Thank you again for your support, and we look forward to welcoming you back.
Kind regards,
Rugette Customer Support Team
Excellent and exceptional customer…
Excellent and exceptional customer service!!
April 2, 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you found our customer service excellent and exceptional. Your feedback truly means a great deal to our team.
Kind regards,
Rugette Customer Support Team
Such a great experience
Such a great experience. Rug is soft and high quality. Customer service was extremely responsive and accommodating. Had a great experience communicating and purchasing from this store! Highly recommend.
April 1, 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a great experience and that you’re pleased with the softness and quality of your rug. It’s especially rewarding to know that our customer service felt responsive and accommodating throughout.
Your kind words and recommendation truly mean a great deal to us.
Kind regards,
Rugette Customer Support Team
Great Customer Service
The Rugette customer service team are extremely professional and helpful. It was a pleasure dealing with them. Other businesses could learn a thing or two from them about how they treat their valued customers.
The rugs are fabulous and delivery is speedy. Super product. Thank you.
April 1, 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re truly delighted to hear that you found our customer service team professional and helpful, and that your experience with us was a pleasure. Your kind words mean a great deal to our team.
It’s also lovely to know that you’re pleased with your rugs and the delivery. We sincerely appreciate your support.
Kind regards,
Rugette Customer Support Team
Excellent customer service rug arrived…
Excellent customer service rug arrived to match an existing one we had but due to a batch difference the colour didnt match. Customer Services gaves us a few options and solved the issue will definitely use and recommend them again
April 1, 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that our customer service team was able to assist you when the colour didn’t match as expected due to a batch difference.
We truly appreciate your recommendation and are very happy to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
This is our second rug from Rugette and…
This is our second rug from Rugette and we’ve just ordered a third. Our new rug has transformed the room - colours true to images on the site. Love that it doesn’t need an underlay.
Good communication from the company re shipping progress. The wait is worth it!
March 17, 2026
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that this is your second rug with us — and that you’ve already ordered a third. It truly means a great deal to have your continued trust and support.
It’s especially lovely to know that your new rug has transformed the room and that the colours matched what you saw online. We’re also pleased that you found the communication around shipping helpful.
Thank you again for your kind words — we’re so glad you feel the wait is worth it.
Kind regards,
Rugette Customer Support Team
Just arrived & looking good
The delivery was speedy, ordered 11 days ago!
The rug and runner are both as in the images, if a little less bright.
They are thin, as some comments have noted, but that's because they're machine washable. So, it's surely to be expected?
Overall very happy.
April 1, 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re delighted to hear that your rug and runner arrived in good time and that they look just as expected overall. We also appreciate your understanding regarding the slight variation in brightness and the thinner structure — as you mentioned, this is part of the washable design, making them more practical for everyday use.
It’s wonderful to know that you’re happy with your purchase.
Kind regards,
Rugette Customer Support Team
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