Rugged Books Reviews 126

Laptop was not properly configured with correct 1TB SSD. when tech remote into it the system error out. They had to send me a bootable key to re image the laptop, whi h currently i am still waiting on.
-buying a new product shouldn't be or need to be configure by the customer buying a expensive product should be plug and play.
-so I suggest that the company should test the product before shipping them to the Customer, or the customer pays the price of waiting and frustration to a corrupt laptop that cant be use.
-company just need to take ownership instead of trying to make themselves look good on answering my complaint.

Easy to deal with part arrived with in 30 hours (Canada to uk)

Super-quick shipping, excellent communication regarding delivery dates and tracking progress, and the item was exactly what we were expecting.

Immediate phone response to an Email requesting support. Quick diagnosis that required shipping for repair. A second phone call one hour after the laptop arrived with repair estimates. Total down time was 3 days (two in shipping). Best service out there.

The correct part was easy to find. After I placed the order, I received a call from someone from Rugged Books verifying that the item I order was the one I actually needed. Once we verified the item was correct, shipment and delivery was prompt and the item arrived in perfect condition and work properly. I will use Rugged Books again when I need items for our ToughBooks.

Ordering was easy and shipping was fast. Lots of unique original parts for old equipment.

I spent $2,300 on a nice Dell Tablet, after waiting three weeks for to arrived I gave up and bought elsewhere, they then tried shipping another one which also never arrived, and now they are not responding to my calls or email for a credit card refund, had to call Visa and file a dispute…whilst it worked for others I would not recommend buying from them as they are so unprofessional..so sad~

Well the lies continue, I never ignored the delivery service, and certainly was never rude or abusive...however yesterday I received this from DHL, sure seems that there is dishonesty going on with RuggedBooks, DHL, or GLS. Its a month since I ordered this tablet, and I still do not have a refund!

Hello DHL Express Customer

I am reaching out to report the status of DHL waybill 1419017014.
The item was ultimately returned to our facility. It was noted that the product was extremely delayed with the third party GIS-US that we turned it over to, so that it may be delivered to XXXXX DUSTY DR NEVADA CITY CA 95959.

Long story short, upon arrival of the product to our facility, it was noted that it contained what appears to be, a protective case for a tablet PC, and not the “DELL 7230” it was stated to have. I have attached a photo for your reference.

This is a relatively unusual instance, and an investigation will be opened with all parties involved regarding what exactly happened. I can’t say for certain which party is responsible for the product swap and where it took place, but I would advise in this instance that you reach out to your retailer / shipper and notify them that you have not received the correct product; or “ANY” product for that matter.

I do apologize on behalf of DHL Express. This is not the type of service I particularly “stand behind”

The service was prompt with very fast delivery. The product was as advertised and fully functional upon arrival and met the expectations I had based on the advertised information. Although I have only had the product a short time I have used it several times and for my purposes I am very satisfied.

this company did what is say it would do and follows though with it.

As a returning customer, I've never been disapointed.

When I reached out for assistance on selecting the Wryghte equipment, Naz was excellent in asking the right questions so we can understand the needs of our organization. As it turns out, I had ordered a one laptop for trial, and he indicated that that would not serve as well. a more reliable, less expensive option that would fit our needs
Best of all, he dropped off an initial sample of that proposed item that same day. we received the paperwork to ship the other laptop back, and when we placed in order for five of the Wryghte devices, it got shipped quickly.

As a growing business I have used them for years with repeatedly great service.

I ordered two renewed ToughBooks from RuggedBooks and the items were in "like new" condition. I had questions I sent via email and I received a phone call reply in just a few minutes. Outstanding customer service. I will order from them every time I need another rugged computer.

Nice and easy, the description is all over the place for the item I ordered but it showed up.

The computer I bought doesn't work. Hello I did fixed the problem it's working great now thank you.

Rugged Books is a very reliable source for new and used rugged and non-rugged tablets, toughbooks and etc. I have nothing but good experience with them, they ship fast and their refurbished items look and perform like new. I highly recommend shopping with Rugged Books.

I had an exceptional experience with this company. Their customer service was outstanding, demonstrating a genuine commitment to my satisfaction. Their attention to detail and quality were exemplary, while their innovative approach set them apart. They were transparent, ethical, and continuously sought feedback to improve their offerings. Highly recommended!