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Rugs.com Reviews 5,856

•
TrustScore 4.5 out of 5

4.7

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 641 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their durability and how well they hold up over time. Many people find the website easy to navigate, appreciating the wide selection, helpful filtering options, and features like viewing rugs in their own rooms, which enhances the shopping experience. The ordering process is frequently described as simple and efficient. However, some customers also noted issues with orders, such as receiving the wrong rug, damaged items upon arrival, or experiencing delays with back-ordered products without proper communication. A few people also found the website's filters a little frustrating to use or had difficulty with returns, particularly regarding repackaging large items.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers appreciate the vast selection of rugs, with... See more

Website

Customers had positive experiences with the website. Many reviewers found it easy to navigate, locate desired... See more

User experience

Consumers find the user experience to be positive. Many reviewers praise the website's ease of use and... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the rugs, noting... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been looking for a rug to replace the trusty runner in the bathroom, which is ready to be retired to the basement. The beautiful navy blue, red, and rust rug is going to look great, fit well, and... See more

Rated 5 out of 5 stars

This was my first experience with Rugs.com. The online site was easy to navigate and offered a lot of variety for me to see. I selected a rug that was very reasonably priced, after seeing similar ru... See more

Rated 5 out of 5 stars

Finally, finally! I can open an item to consider it, close the window, and the page immediately re-loads to exactly where I left off. No frustration. I believe I was able to easily view 25 pages (I... See more

Rated 5 out of 5 stars

Love the rugs! Website is great, shows multiple photos of each one, close up of fibers and colors. Free return shipping is a must when you're purchasing something where color is very important, and... See more

Company details

  1. Home Goods Store

Written by the company

Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor. For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Terrible experience

Terrible experience

I had a terrible experience with Rugs.com. They shipped me the wrong rug, blue instead of green. No matter how many pictures I send to the rugs and labels, they would not believe it was the wrong rug. It also come all folded up instead of rolled even though the non-slip pad was neatly rolled. In order to return these for credit I have to take it to a UPS store. This rolled up pad is 8 ft long, how do it get that in my compact car??? I will never do business with this company again and I do not recommend it. I would doubt that these possible reviews are real!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

rugs

I bought several rugs from Rugs.com a few months ago. They are wonderful and are of great quality. I just ordered another, a larger rug to replace one from another company. I look forward to having the new rug under my feet!
Also, my dog loves the two circular rugs that I purchased. He spends much time on one and then goes to the other. Thank you for making him comfortable!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent selections, good value, so easy to order!

Easy and quick to use the website, easy to navigate, particularly for alternate sizes which I REALLY appreciate, quick responses and quick confirmations, e-mail response quick too, as well as your excellent selections! Damn well done!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied First Time Shopper

This was my first experience with Rugs.com. The online site was easy to navigate and offered a lot of variety for me to see. I selected a rug that was very reasonably priced, after seeing similar rugs for higher prices elsewhere. I appreciate that the shipping price for a faster delivery was not a burden. After our youngest grandson spilled his milk again this morning, I am ready for a new rug!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

No frustration in losing your place and lots of items.

Finally, finally!
I can open an item to consider it, close the window, and the page immediately re-loads to exactly where I left off.
No frustration.
I believe I was able to easily view 25 pages (I believe this website will keep giving you pages if you keep loading).

February 4, 2026
Unprompted review

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