While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They sent me the wrong rug, I've been trying to contact them, but they've ignored my e-mails. I also have to pay 22 euro for the return, which is crazy, as it was their mistake. Definitely do not reco... See more

Rated 5 out of 5 stars

24 hour discount 31.10.24 - rag rug ordered in colour "grey/beige" - order confirmed - correction received on 1.11.24: colour unavailable. Rug Solid offered their apologies and suggested a similar c... See more

Rated 5 out of 5 stars

We got our new rug delivered today, and it looks so lovely! We ordered a cotton rug in Modern Mint color, it was really hard to select the color, they all look great. I spent more than an hour trying... See more

Rated 5 out of 5 stars

Quality is always on top with Rug Solid, with this feeling of having purchased something unique for my home; still, can adapt to any interior style. Last but not least, a super fast delivery… I strong... See more

Company details

  1. Carpet Manufacturer
  2. Carpet Store
  3. Rug Store

Written by the company

We exist to create a better home for you and at the same time do something good for the planet.


Contact info

3.5

Average

TrustScore 3.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They sent me the wrong rug

They sent me the wrong rug, I've been trying to contact them, but they've ignored my e-mails. I also have to pay 22 euro for the return, which is crazy, as it was their mistake. Definitely do not recommend.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

The color on the rug has no similarity…

The colour is nothing like on the web site, it is more of a dusty blue. Reaching out to Rug Solid was of no help, as they dismissed the color difference to be a natural variance due to the lighting. Light variation would explain some variation of petroleum, but not that the colour differs in it self. If you don´t mind receiving a different product than you ordered, and a store that takes no responsibility for their faulty advertisement, Rug Solid is the perfect choice.

December 2, 2025
Rated 5 out of 5 stars

24 hour discount - successful replacement colour

24 hour discount 31.10.24 - rag rug ordered in colour "grey/beige" - order confirmed - correction received on 1.11.24: colour unavailable. Rug Solid offered their apologies and suggested a similar colour which was still available. Accepted suggestion on condition that discount would still apply. Received confirmation of amended order with discount. Rug arrived 6.11.24.
The rug is true to size, colour "nougat" fits with most colour schemes, 100% recycled cotton (firmly woven with webbing bands at ends). Rug Solid cotton rugs are washable!

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Much more expensive than advertised

The taxes where not included in the costs or delivery costs even though the page had a local domain. I ended up paying more than twice than I would have payed buying from a local seller. Moreover, if I interpreted the tax statement correctly, the rug was imported by air freight, truly disgusting for a company that talks about sustainability. Delivery was with UPS, further issues there. And worst of all, I sent them feedback about all the issues and never heard back

February 14, 2024
Unprompted review
RUG SOLID logo

Reply from RUG SOLID

Hello,

I am sincerely saddened to hear you have had a poor experience shopping with us.

As this has been posted anonymously, I would greatly appreciate if you could reach out to us at customerservice@rugsolid.dk, and I will happily be of assistance in solving this matter.

It is correct we use UPS for international orders, every package is CO2 compensated through UPS CO2 compensation program which can be further explored here: https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html

Again, you have my sincerest apologies for the poor experience.

I wish you a wonderful day 😊

Best,
Mads from RUG SOLID

Rated 5 out of 5 stars

Perfectly solid rugs

In search for a good looking and above all quality rug, I found Rug Solid. I placed my order and a few days later my rug arrived. I‘m absolutly satisfied with the product and the customer service. Highly recommandable.

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

Quality is always on top with Rug…

Quality is always on top with Rug Solid, with this feeling of having purchased something unique for my home; still, can adapt to any interior style. Last but not least, a super fast delivery… I strongly recommend !

August 24, 2021
Unprompted review
Rated 2 out of 5 stars

Leather rug Choco

Carpet received folded in 4. The problem is that this makes a mark in the center, like a crease along the entire length and impossible to remove over time. And Rug Solid doesn't want to hear anything! Deplorable after-sales service and glaring lack of communications.

June 11, 2021
Unprompted review
RUG SOLID logo

Reply from RUG SOLID

Hi Matt,

Thank you very much for your feedback.

I am so sorry to hear this poor experience you have had.

Unfortunately I could not find your order. If you have bought the rug through one of our retailers, you are still more than welcome to write us at customerservice@rugsolid.com so that we can find a solution together.

Once again, I apologize for the poor experience you have had, it is our biggest priority that you have had a great experience with our rug and therefore I am very glad that you are providing us with this feedback.

I look forward to hearing from you and wish you a great day :-)

Best regards,
Mads from RUG SOLID

Rated 5 out of 5 stars

High quality rugs!

High quality cotton rugs and true to the color presented in the images! Delivery was fast and would highly recommend Rug Solid!

January 10, 2021
Unprompted review
Rated 5 out of 5 stars

Very beautiful

I ordered a large green rug and a small blue one, both are very beautiful and of good quality. I would recommend!

December 5, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look