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RugStudio Reviews 300

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TrustScore 3 out of 5

3.2

Interior Designer
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Rated 5 out of 5 stars

I had a problem with the delivery; FedEx delivered to the wrong address! I called RugStudio; not ONLY did a person pick up the phone, but she was able to pull up my order and said that they would shi... See more

Rated 1 out of 5 stars

Buyers beware: I have taken RugStudio to small claims court to get full refund and free return label! The rug I received was “item not as described” long story short RugStudio takes no accountability... See more

Rated 1 out of 5 stars

I bought a Karastan smartstrand euphoria rug because I thought it would be durable. However strands of fiber are coming out. And I dont mean fuzz I mean whole strands. I can pull continuous rows... See more

Company replied

Rated 5 out of 5 stars

I love this company! They have the best selection and provide a great way to narrow down the options by color, style, etc. And, once that's done and my choices are fairly well narrowed, but I still... See more

Company details

  1. Interior Designer
  2. Furniture Store

Information provided by various external sources

Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Contact info

3.2

Average

TrustScore 3 out of 5

300 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

I have purchased four rugs from …

I have purchased four rugs from Rugstudio and I received excellent service. When I used Chat, I got all the information I needed. I followed up with a phone call and received the same excellent service by phone. The rugs were shipped free and Rugstudio sent frequent emails telling me of the order status. I would not use anyone else to order my rugs. They are sincerely the BEST.

September 18, 2017
Unprompted review
Rated 5 out of 5 stars

Rug Studio has so many options

Rug Studio has so many options! The rugs are absolutely beautiful, and their customer service is quick and very helpful. I would recommend Rug Studio to my friends and family in a heartbeat.

September 14, 2017
Unprompted review
Rated 5 out of 5 stars

The Best Carpets The Best Prices

This company & their website are presenting some of the finest carpets, I've ever seem. Many are one-of-kind, vintage to suit all tastes and decor. I have finally found a fabulous carpet. The price is reasonable, the delivery is free! I am delighted, and will shop again. Mrf

September 6, 2017
Unprompted review

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