Rugvista Reviews 

5,321
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally wide selection of products available online, noting that the website is very easy to use and provides accurate details. Many consumers also mention the fast delivery service and the gorgeous, high-quality rugs that fit their living spaces perfectly. However, some reviewers were not happy with how the products were packaged, pointing out that folding the items caused stubborn, hard-to-remove creases. A few other people also felt that the carpets produced excessive fluff during daily use or required an extra non-slip backing for stability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the rugs look gorgeous, feel soft... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the soft texture, beautiful colors,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Website

Clients share satisfaction on website, noting it is very easy to navigate and use. Reviewers also praised the... See more

Order

Consumers find order to be positive, highlighting a smooth, quick, and straightforward process when making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent rug. We saw it being used in a room setting at RedBrick Mill in Batley and knew immediately that it would work for us. Having looked at several, the price surprised us. We were half expe... See more

Company replied

Rated 5 out of 5 stars

Rug just arrived and we are thrilled with it . The online pictures were true to the product and excellent quality. I was struggling to find many large square rugs available, so this 250 x 250 was pe... See more

Company replied

Rated 5 out of 5 stars

Great website, easy to navigate, good choice. Was easy to order and deliver wasn't too long, however I'm not a fan of how to pack the rugs by folding them, rather than rolling them. I've ordered 2 r... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the new rug! We searched a long time for a large kelim type rug that was colourful but not super bright. This one is perfect. It really lifts the room and pulls all the elements t... See more

Company replied


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

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4.6

All reviews

(5,321)

611 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect match for our lounge

Perfect match for our lounge. Great service and prompt delivery.

August 17, 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you so much for your wonderful review!

We're delighted to hear that your new rug is the perfect match for your lounge. It's also great to know that you were happy with our service and the prompt delivery.

Thank you for choosing Rugvista. We hope you enjoy your rug for many years to come!

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Easy ordering on line and quick…

Easy ordering on line and quick confirmation of my order

August 26, 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you so much for your wonderful review!

We're delighted to hear that you found the ordering process easy and that your order confirmation arrived quickly. We always strive to make shopping with Rugvista as smooth and straightforward as possible.

Thank you for choosing Rugvista!

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

We absolutely love the new rug

We absolutely love the new rug! We searched a long time for a large kelim type rug that was colourful but not super bright. This one is perfect. It really lifts the room and pulls all the elements together. It is quite flat and shallow which is what we hoped for. It feels beautifully soft under foot.
Throughly recommend to anyone else who might have similar requirements!

August 19, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 3 out of 5 stars

Rug is what I expected

Rug is what I expected. Decent
Delivery did take a little longer than I expected

August 1, 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you for sharing your feedback. We’re glad to hear that the rug met your expectations.

We’re sorry to hear that the delivery felt a little longer than expected. We have checked your order and can see that it was dispatched from our warehouse on 3 August and delivered on 6 August. While we always aim to have our orders delivered as quickly as possible, the exact transit time can vary slightly depending on the carrier.

We hope you are enjoying your new rug, and we truly appreciate you choosing Rugvista.

Have a great day!

Rated 5 out of 5 stars

Very good

The rug arrived quickly and the quality is excellent. Beautiful and soft under my feet. Very pleased.

August 6, 2026
Rugvista logo

Reply from Rugvista

Dear Ms Ohara,

Thank you! Great to hear your rug arrived well and that you're happy with it. We hope it's just right for your space!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Frida Khalo Rug

From ordering to delivering my rug excellent
A beautiful rug, fabulous colours

August 1, 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you so much for your review!

We're thrilled to hear that everything from ordering to delivery went smoothly and that you're loving your rug. Its beautiful colours really do make it a special piece, and we're delighted it's found a home with you.

We hope it brings colour and joy to your space for many years to come.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Great rugs at good price!

We have three fabulous rugs from Rugvista. Great quality, fair prices and quick delivery. Superb company!

August 6, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

I found your website very easy to use.

I found your website very easy to use.
Your products descriptions clear and concise.
I found what I was looking for very easily.
I will certainly use your website again.

August 20, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review!

We're glad to hear that you're happy with your new rug! If there's anything we can do to make your next experience even better, please don't hesitate to let us know.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

The website was easy to navigate and…

The website was easy to navigate and the pictures were clear

August 20, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Great pictures

Great pictures, simple site to navigate.

August 19, 2026
Rugvista logo

Reply from Rugvista

Dear Sara,

Thank you for your review!

We're glad to hear that you're happy with your new rug! If there's anything we can do to make your next experience even better, please don't hesitate to let us know.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Love the rug and really makes the space

Love the rug and really makes the space

August 5, 2026
Rugvista logo

Reply from Rugvista

Dear Jennifer,


Thank you very much for taking the time to share your wonderful feedback.


We are absolutely delighted to hear that you love your new rug and that it has made such a positive difference to your space. There is nothing more rewarding for us than knowing that our customers are happy with their purchase and that it has helped create the look and atmosphere they were hoping for.


Your kind words truly mean a lot to our team, and we sincerely appreciate you choosing Rugvista for your home.


We hope you enjoy your new rug for many years to come, and we look forward to welcoming you back to Rugvista whenever you are looking for your next rug.


Wishing you all the best and thank you once again for your lovely review!


Kind regards,

Customer Service

Rugvista

Rated 5 out of 5 stars

The order process.

For one, who, these days is not that O fay with computers, my experience was made extremely easy by the very pleasant assistance of 'Ida'(telephone support staff ) guiding me through the ordering process on my computer. Made the experience all very reassuring.

August 19, 2026
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Reply from Rugvista

Hi James,

Thank you so much for your wonderful 5-star review!

We’re very happy to hear that Ida was able to guide you through the ordering process and make the experience easy and reassuring. Providing friendly and helpful support is very important to us, so it’s especially lovely to receive your feedback.

Thank you for choosing Rugvista. We hope you’ll be very happy with your new rug!

Rated 5 out of 5 stars

Completely Satisfied

Very pleased with the runners we bought, good quality and choice. Delivery was prompt, would thoroughly recommend.

August 19, 2026
Rugvista logo

Reply from Rugvista

Dear Stuart,

Thank you! Great to hear your rug arrived well and that you're happy with it. We hope it's just right for your space!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Great rug

Great rug - exactly like the pictures, makes the room beautiful

August 18, 2026
Rugvista logo

Reply from Rugvista

Hi!

Thank you so much for your lovely review!

We're so happy to hear that the rug looks exactly as you expected and that it has made your room even more beautiful. That's exactly what we hope for with every order.

Thank you for choosing Rugvista, and we hope you enjoy your new rug for many years to come!

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Love the rug

Love the rug! We bought one identical before and loved it so bought another!

July 28, 2026
Rugvista logo

Reply from Rugvista

Thank you so much for your wonderful review!

We're delighted to hear that you loved your first rug so much that you decided to purchase another one. That is truly the highest compliment we could receive!

We hope both rugs bring warmth and style to your home for many years to come.

Rated 5 out of 5 stars
Rugvista logo

Reply from Rugvista

Dear Clarice,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Be honest as a Persian myself I love…

Be honest as a Persian myself I love the persian carpet my family have the Persian carpet company in Iran I know how hard it is to prepare and hand make carpet it’s hard working to produce this beautiful Persian carpet.quality and beautiful look .

August 18, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Great rug

Great rug. True to images on website. Fast delivery and good comms.

August 3, 2026
Rugvista logo

Reply from Rugvista

Dear David,

Thank you! Great to hear your rug arrived well and that you're happy with it. We hope it's just right for your space!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Love my new rug

Love my new rug - it's exactly what I wanted! It's thin, yes, but that's what I was looking for as it's just for a pop of color on top of my cream carpet. And it works - gorgeous, well made, and soft.

I have ordered rugs 3 times with Rugvista now over the years....and always a good experience. Thanks team!

July 10, 2026
Rugvista logo

Reply from Rugvista

Dear Kimberly,

Thank you for your review! We're really pleased to hear you're happy with your purchase and that you are a returning customer. 

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Good buying experience

Good buying experience, rug arrived promptly and looks fantastic in the room.

July 28, 2026
Rugvista logo

Reply from Rugvista

Dear Pepert,

Thank you for your review!

We're glad to hear that you're happy with your new rug! If there's anything we can do to make your next experience even better, please don't hesitate to let us know.

Kind regards,
Rugvista Customer Service

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