Had an issue with the delivery, but their customer service team jumped right on it, fast email responses and daily updates... Highly recommend these folks, will certainly be doing business with them a... See more
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Review summary
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What people talk about most
Based on these reviews
I have been having problems with my new F11 Pro 2 drone getting the controller to recognize my cell phone. Ruko's support has been above and beyond in helping with this issue. After successfully con... See more
Company replied
This Ruko robot was my son’s #1 Christmas wish, and it absolutely delivered! It’s a very cool, fun, and engaging toy that provides endless hours of entertainment. My 5-year-old is obsessed — and h... See more
Company replied
I’m very satisfied with my experience with Ruko. The product quality is great, but what really makes the difference is their customer support. I had a problem and the team responded very quickly, expl... See more
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Company details
Written by the company
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Written by the company
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Contact info
4.7
Excellent
630 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had a very positive experience…
I’ve had a very positive experience with Ruko drones and would highly recommend them to anyone looking for a reliable and user-friendly drone. The performance and value have been excellent, especially for the price point.
One of the standout aspects has been their customer support. Katherine and Joyce have both been incredibly helpful—very responsive to questions and willing to take the time to review flight logs to troubleshoot issues. That level of support really builds confidence, especially for newer pilots or anyone pushing their equipment in more demanding conditions. Another big plus is the insurance policy offered through Ruko. It has been solid coverage and reasonably priced, providing extra peace of mind when flying. Overall, between the quality of the drones, responsive customer service, and affordable insurance options, I highly recommend Ruko drones.
April 14, 2026
Unprompted review
Reply from Ruko
Dear Tim,
Thank you so much for taking the time to share such a wonderful review!
We’re thrilled to hear you’ve had a positive experience with our Ruko drone and our customer support team. Your kind words about the drone’s performance, reliability, and our service mean a lot to us.
We truly appreciate your recommendation and will be sure to pass your lovely comments along to Katherine and Joyce.
We hope you continue to enjoy many great flights ahead!
Best regards,
Ruko Support Team
Ruko is a nice drone. I've had problems with other drones but the U11MINI works great. They are tough and can handle crashes pretty well. I'd keep an extra set of blades cause you never know when .
Good product and price. Great customer service.
March 24, 2026
Reply from Ruko
Hi James,
Thank you so much for taking the time to leave such a wonderful, detailed review! It means the world to us to hear that your Ruko U11MINI is working great for you, especially after your past experiences with other drones.
We’re thrilled that you love how tough and durable our drone is, and we really appreciate your helpful tip for other customers to keep an extra set of blades on hand—this is exactly the kind of real-world feedback that helps our whole community.
We’re also so glad you’re happy with our product, price, and customer service. Delivering a reliable, high-quality drone and top-tier support is our top priority, and it’s amazing to know we’ve hit the mark for you.
If you ever need anything in the future—whether it’s replacement parts, flying tips, or just a question—please don’t hesitate to reach out. We’re always here to help.
Thank you again for your amazing support, and we hope you have many great flights ahead!
Best regards,
Ruko Support Team
Customer service was better than…
Customer service was better than average and easy to work with.
March 25, 2026
Reply from Ruko
Hi John,
Thank you so much for taking the time to leave your thoughtful review and for sharing such kind feedback about our customer service. We are absolutely thrilled to hear that you found our team to be better than average and easy to work with—this means the world to us, as delivering a smooth, supportive experience for every customer is our top priority.
We truly appreciate your trust and support, and we’re so glad we could assist you effectively. If you ever have any questions, need further help with your product, or just want to reach out in the future, please don’t hesitate to contact us anytime. We’re always here to help.
Thank you again for your wonderful feedback, and we hope you have a fantastic day!
Best regards,
Ruko Support Team
Amazing customer service
Had an issue with the delivery, but their customer service team jumped right on it, fast email responses and daily updates... Highly recommend these folks, will certainly be doing business with them again!
March 18, 2026
Reply from Ruko
Hi Customer,
Thank you so much for taking the time to leave this wonderful review! We’re truly sorry for the delivery inconvenience you experienced, and we’re thrilled our team was able to resolve the issue quickly and keep you updated every step of the way.
Your support means the world to us, and we can’t wait to welcome you back for your next drone/RC toy purchase. If you ever need help with your device, have questions, or want to explore our new products, our team is always here for you.
Warm regards,
Ruko Support Team
Good company and I will keep buying…
Good company and I will keep buying drone from this company.
March 18, 2026
Reply from Ruko
Dear Customer,
Thank you so much for your 5-star review! We are absolutely thrilled to hear you’re satisfied with our products and service, and we truly appreciate your support.
It means the world to our team that you choose to keep buying drones from Ruko. We will always strive to deliver high-quality products and excellent customer service to you.
If you ever need any help with your drone or have any questions in the future, please don’t hesitate to reach out. Happy flying!
Best regards,
The Ruko Support Team
I already gave you multiple 5star…
I already gave you multiple 5star ratings let’s not get carried away thank you
March 10, 2026
Reply from Ruko
Dear customer,
We truly appreciate you taking the time to let us know that you’ve already left us multiple 5-star ratings.
Your consistent support, trust, and positive feedback over time mean an incredible amount to our entire team, and we’re incredibly grateful to have loyal customers like you.
We always strive to provide the best products and service to match the high recognition you’ve given us, and we’ll continue working hard to maintain the quality and experience you expect from us.
Thank you again for your ongoing support and for being such a valued member of our flying community.
We hope you continue to enjoy every flight with our drones and have a fantastic day!
Best regards,
RUKO Support Team
Great customer services and great…
Great customer services and great drones I love the way they make it so simple to replace a damaged drone under the recare refresh insurance plan
April 2, 2026
Unprompted review
Reply from Ruko
Dear customer,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear you’re happy with our customer service and our drones.
It’s great to know that our ReCare Refresh insurance plan makes replacing a damaged drone simple and hassle-free for you.
Your satisfaction is our top priority, and we hope you continue to enjoy flying with us!
Best regards,
RUKO Support Team
Exactly what i was looking for
I had to make an older drone legal and this tiny lightweight did that for very fair price
March 15, 2026
Reply from Ruko
Dear customer,
Thank you for your fantastic 5-star review!
We’re so glad to hear that this lightweight product is exactly what you needed to make your older drone legal, and that it offers great value for money.
Your satisfaction means a lot to us, and we hope you enjoy flying safely!
Best regards,
RUKO Support Team
RUKO support
Over the last two years I have ordered a few parts directly from RUKO with the amazing support given by Joyce and Kim no matter how sizeable is the order. I was kept informed all through the delivery time . The last order was for the lense protection cover for my Veeniix V11PRO.
Keep up the good work ladies 💐
March 27, 2026
Unprompted review
Reply from Ruko
Dear customer,
Thank you so much for your wonderful review and for your continued support over the past two years. We truly appreciate your kind words about Joyce and Kim, and we’re delighted to hear that your ordering and delivery experience was smooth and well-communicated.
It’s great to know you are satisfied with your lens protection cover for the Veeniix V11PRO. Our team will keep striving to provide the best service possible.
Thank you again for choosing RUKO!
Best regards,
RUKO Support Team
I have made multiple purchases from…
I have made multiple purchases from Ruko.net. I’ve always had a hassle free experience doing so. Finding items are easy. If you’re unsure of something, sending an email to customer service will get you the answer you need. Ruko isn’t just about selling you stuff; they want you pleased with your purchase.
March 13, 2026
Reply from Ruko
Dear Friend,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that your experiences with Ruko have consistently been hassle-free and that you find our site easy to navigate.
It’s great to know that our customer service team has been able to assist you effectively when needed. Providing clear and helpful support is something we take pride in, so your kind words mean a lot to us.
Above all, we’re thrilled that you recognize our commitment to your satisfaction — you’re absolutely right that we care about more than just making a sale. We want every customer to feel confident and happy with their purchase.
Thank you again for taking the time to share your experience. We look forward to serving you again soon!
Best regards,
The Ruko Team
Reply from Ruko
Dear Customer,
Thank you so much for your kind review! We’re absolutely thrilled to hear your experience was top notch, and we truly appreciate your support.
If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Ruko
Reply from Ruko
Dear Jeremy,
Thank you so much for your incredible 5-star review and such kind words about our team member Joyce. We are absolutely thrilled to hear that she provided you with an exceptional service experience.
At our company, delivering outstanding customer service is our top priority, and it means the world to us when our team members are recognized for their hard work and dedication. We will be sure to pass along your wonderful feedback to Joyce immediately—this will absolutely make her day and motivate her to continue providing the best possible service to all our customers.
We truly appreciate your support and trust, and we look forward to serving you again in the future. If you have any further needs or questions, please do not hesitate to reach out to us at any time.
Warm regards,
Ruko
Reply from Ruko
Dear Customer,
We are deeply sorry to hear about your undelivered order and completely understand how frustrating and disappointing this must be. We sincerely apologize for the unsatisfactory experience you’ve had.
To help us resolve this issue quickly, please reach out to our official support team at service@rukotoy.com with the specific details of your order. Your case will be prioritized for immediate attention.
Please know we’ve already launched a full investigation into this matter, and a member of our team will be in touch with you shortly to follow up on your order and provide a solution that works for you.
We apologize again for the hassle, and thank you for giving us the chance to make this right.
Best regards,
Ruko
Reply from Ruko
Dear Customer,
Thank you so much for your kind 5-star review! We are truly touched by your words and greatly appreciate your recognition of our honesty and clear guidance.
It brings us great joy to know that we can provide you with straightforward, reliable information to help you navigate your needs. Your trust is the greatest reward we could ask for, and we will continue to uphold these values in every interaction.
We look forward to serving you again in the future. Please feel free to contact us at any time—we are always happy to help.
Warm regards,
Ruko Team
Ruko u11mini 4K is impressive
My previous Ruko u11mini was nice except the fact that it did not have 3 axis gimbal, It was very nice of Ruko to give 70% discount on the new u11mini 4K with 3 axis gimbal. This drone takes rock steady videos. Its impressive. Thanks.
February 27, 2026
Reply from Ruko
Dear Customer,
Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that you are impressed with the Ruko U11mini 4K and its 3-axis gimbal, which delivers rock-steady video footage.
It brings us great joy to know that our 70% discount offer helped you upgrade to this new model and enjoy an even better flying experience.
Your kind words are a true testament to the hard work of our team, and we will be sure to share your feedback with everyone involved in bringing this drone to life.
Thank you for choosing Ruko as your trusted drone brand. We can’t wait to see the amazing videos you capture with your new U11mini 4K!
Warm regards,
Ruko Team
Reply from Ruko
Dear Customer,
Thank you so much for taking the time to leave us this wonderful 5-star review! We are absolutely thrilled to read that you had a great experience with our communication and support team.
Your kind words are a true testament to the hard work and dedication of our team members, who strive to deliver the highest standard of service to each and every customer.
We will be sure to share your feedback with the entire support team, as it serves as great motivation for us to continue improving.
We truly appreciate your trust and support, and we look forward to serving you again in the near future.
Warm regards,
Ruko Team
The package arrived at last
The package arrived at last. Thank you! One of the batteries did not had the USB cable.
March 6, 2026
Reply from Ruko
Dear Customer,
We greatly appreciate your review and are pleased to hear your package has been delivered. However, we sincerely apologize for the oversight regarding the missing USB cable for one of your batteries.
Rest assured, we have escalated this matter to our dedicated support team, who will contact you directly to verify the specifics and provide a resolution. We are committed to resolving this issue efficiently and ensuring your complete satisfaction.
Thank you for your understanding and cooperation.
Warm regards,
Ruko Team
Great Quality Products and Amazing Customer Support
Ruko offers great quality products backed by an amazing and very responsive customer support.
March 23, 2026
Unprompted review
Reply from Ruko
Dear Customer,
Thank you so much for your wonderful 5-star review and kind words about our products and customer support!
We are absolutely thrilled to hear that you are satisfied with both the quality of our Ruko products and the responsiveness of our support team.
Your feedback means the world to our small team, as it motivates us to keep delivering the best possible experience to every customer. We truly appreciate you taking the time to share your positive experience with others.
If you ever need any further assistance or have any questions in the future, please do not hesitate to reach out. We are always here to help.
Thank you again for choosing Ruko!
Best regards,
Ruko Team
Next level customer service and hardware experiance!
To start, the drone is incredibly well built, intuitive and simple to setup and pilot. I'm pleasantly surprised and happy with the video quality coming from this drone. Clear instructions from Ruko made the process seamless to set up and operate. Additionally, my customer service experience with the company was phenomenal. I reached out to them a week ago, regarding replacement parts for the drone and they were more than happy to accommodate my request. They were also easy to get a hold of and communication with them was consistent and fast. I love how quickly their customer service rep. Kim handled all my inquires and immediately made suggestion and solved my issues.
Thanks again Ruko for an incredible drone and providing next level customer service.
March 20, 2026
Unprompted review
Reply from Ruko
Hi Joseph,
Thank you so much for taking the time to share this amazing review! We were so happy to read about your positive experience with our drone and our team.
We’re thrilled you love the drone’s build quality and video performance, and we’re especially proud of Kim for going above and beyond to help with your parts request.
Fast, reliable support is what we strive for, and it’s wonderful to hear it made a difference for you.
Thanks again for being such a great customer. We can’t wait to see what amazing footage you capture next!
Warm regards,
The Ruko Team
The controller on my new drone goes…
The controller on my new drone goes blank after you turn it on therefore, you cannot see what needs to happen next. I've put a work order in and have yet to hear back other than they want me to make a video which I did and send to them. I feel I'm wasting my time and money purchasing from your company.
February 27, 2026
Reply from Ruko
Dear Customer,
We deeply regret the inconvenience caused by your drone controller’s blank screen issue and the delay in our follow-up after you submitted the video.
To address this promptly, we have assigned a dedicated specialist who will contact you directly to assist with troubleshooting and resolve your issue completely.
Please rest easy knowing we are prioritizing your case and will not rest until it is fixed.
Thank you for your understanding, and we will connect with you shortly.
Sincerely,
Ruko Customer Support
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