Rumen Reviews 73

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, and reviewers are particularly impressed with the quick response times. However, some customers experienced inconsistencies with the product and service delivery, specifically mentioning delays in receiving medication and a lack of communication regarding these issues. A few other people also felt that the product did not deliver the results they had hoped for.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being supportive,... See more

Service

Customers had positive experiences with service. Many reviewers found the service reliable, efficient, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick replies and efficient... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the medication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rumen has been so easy to join. Appointments are convenient, Doctors are friendly, encouraging and insightful and the support staff are eager and responsive. Realising that I will be away over Christm... See more

Rated 5 out of 5 stars

Nothing is too much trouble for Jessica Flynn. She always replies straight away to emails & is happy to help with any questions. She's my "go to lady" with any queries. Rumen is a great company that i... See more

Rated 5 out of 5 stars

I have just begun my journey with Rumen have started consulting with the dietician Dominic Gallo. Dominic has been fantastic! With every consultation he has shown his extensive knowledge all things di... See more

Rated 5 out of 5 stars

Thank you for this journey or though mines only short it’s been wonderful, easy from every aspect re; communicating, receiving, the tracking and most of all the progress. I lost 10kg in 3-4 month... See more


Company details

  1. Weight Loss Service

Written by the company

At Rumen, we’re more than just a weight loss clinic—we’re your partner in long-term health and confidence. Our expert team combines medical insight with personalised care to help you lose weight safely and sustainably. Whether you’re aiming to feel more energetic, fit into your favourite clothes again, or take control of your health, we’re here to support your journey every step of the way. With proven programs, real results, and compassionate professionals, we help you become the best version of yourself—inside and out.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

73 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was initially nervous reaching out…

I was initially nervous reaching out for help but from the very beginning every one has been so understanding and helpful. Dominic provides fast and efficient answers to any questions you may have. The experience has been nothing but amazing and I'm losing weight as well!

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Starting Rumen has been the best change…

Starting Rumen has been the best change I have made in recent years. The whole team are wonderful, in particular Dominic and Katarina, they have both been an absolute pleasure to deal with. The company uses clear and concise messaging and I appreciate their approach to this sensitive topic.

May 27, 2025
Unprompted review
Rated 4 out of 5 stars

I have just started on this journey but…

I have just started on this journey but the information and support I have received so far is amazing. I have seen many health professionals in the past including dieticians and have found Dominic to be the most helpful. He listened and gave doable advce based on my circumstances. There is genuine support available with Rumen with a team that wants to help you and focuses on you and your needs for you to get the best results possible.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Jessica was very helpful and responsive, she booked my appointments straight away for the same day to speak to a Dr.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience so far!

Fantastic experience so far. Signing up was quick and easy. Dominic was wonderful to speak to. I had a few questions and he had all the answers. I’ll have my Telehealth appointment with the doctor this afternoon and the onboarding process will be complete.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for this journey or though…

Thank you for this journey or though mines only short it’s been wonderful, easy from every aspect re; communicating, receiving, the tracking and most of all the progress.
I lost 10kg in 3-4 months and hopefully I’ve learnt enough now about my body and self to maintain this outside of Rumen too.
I’d like to thank Dominic especially for the professional and quick responses in the help and care he provided.
He’s been wonderful and efficient.
All the best to everyone else on their own journey, it’s been a great change for me and I hope it is for you too. :)

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Greatful for the support

I have only been on mounjaro for a,week and have not experienced any side affects which was 1 of my concerns hearing and watching other peoples experience bad journeys, i have contacted dominic regarding advice around meals to help which has been amazing his advice and punctuality is great. So far so good, Glad to have a supportive team behind me every step of the way.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Rumen has made all the difference

Rumen has made all the difference. After years of struggling with weight postpartum, combined with birth injuries I was getting nowhere on my own and feeling frustrated.

Despite a real fear of needles, I booked an initial consult with Dominic to learn more about treatment options available, and signed up on the same day. My medicine was delivered to me two days later via express post in a cold insulated box.

The day of my first injection I was feeling nervous, never having done well with needles I was apprehensive about being able to do it myself, but upon opening up my injectible pen I noticed the needle was only the length and width of an eyelash. When I finally did it, I had to double check to make sure I had even injected it into my skin because I felt NOTHING. The only sign of an injection was a tiny little drop of blood on my skin, otherwise there was no pain whatsoever. Second week rolled around and I didn't feel nervous whatsoever, was able to do the injection straight away and again, felt nothing!

I'm 13 days in, and 5.2kg down. My cravings are gone, and my appetite has reduced substantially. I'm keeping up with my same gym routine as previously but I'm seeing results.

Thanks so much to Rumen, and especially Dominic for the fabulous support. I'm confident I'll be able to lose the weight with the medication, and with support from dieticians and doctors I am confident I will keep it off.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Dominic for your diet advice regarding how to maximise my results and for being available when I needed support. I am just at the start of my journey and I am excited to work towards better health.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Changed my life

I’m not a review person, but I am one month in and have already lost just over 5kg, this medication has changed my life thanks to the Rumen team. My doctors and dieticians have been incredible, highly highly recommend

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience during my…

I had an excellent experience during my initial call. Dominic was incredibly polite and respectful, showing genuine active listening throughout. He made the sign-up process clear and straightforward, and guided me effortlessly in booking my first appointment. I truly appreciated the professional and supportive approach. Looking forward to the journey ahead and achieving some great goals!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and great advice

Had a great session with Dietician Dominic. Provided some really great practical and simple strategies to enhance the effectiveness of the medication. Made me feel comfortable from the very start of the call. Looking forward to getting started.

April 29, 2025
Unprompted review

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