Rumsey's Handmade Chocolates Reviews 

345
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Chocolates arrived really quickly, beautifully packaged and with a hand written note. Each chocolate is a generous size and lovely, thick chocolate. A couple didn't quite deliver the hoped-for punch e... See more

Rated 5 out of 5 stars

Well, for me these chocs are special occasions only, 'cos they ARE expensive ! But there's no doubt about the quality (wonderful full, rich flavours, decent size chocs, really fine appearance in the... See more

Rated 4 out of 5 stars

We really love your products. I bought my son and his partner hot chocolate flakes as a small anniversay gift.. For me it's a great little service - I live abroad and can send him chocolate gifts vi... See more

Rated 5 out of 5 stars

Reviews commented that the box was small so we were prepared. The box was small but that’s because there are no little plastic inserts taking up space. We bought eight chocolates each of which was ver... See more

Company details

  1. Chocolate Artisan
  2. Chocolate Cafe
  3. Chocolate Shop

Written by the company

Award winning chocolatier. Visit chocolateries in Thame and Wendover to see chocolates being made or order chocolates online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

345 reviews

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4.5

All reviews

(345)

1 review in the last 12 months

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Rated 5 out of 5 stars

These chocolates are unmatched…

These chocolates are unmatched globally. They're generously sized, consistently high in quality, and the flavors are delectable.Not only are the chocolates exquisite, but they also come in lovely packaging. The ordering and delivery were straightforward and swift, leaving me thoroughly impressed.

January 6, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing experience today

Went into Rumseys Wendover this morning and ordered my usual which is a strawberry milkshake which is £5.95.
When it was bought to me it was in a takeaway plastic cup but I had specified I was eating in! I queried it as with a takeaway you don’t get the shortbread biscuit, the chocolates or the chocolate decoration normally on top of the glass. The girl informed me the dishwasher wasn’t working! That’s fine but why omit to bring the biscuit etc? This I queried and she grudgingly bought out a biscuit but not the choc so asked again for the chocolates. Feel it should automatically have been included as wasn’t my fault dishwasher broken. Otherwise should have been a lower price as a take away. Suppose banking on I didn’t know what was included in a normal milkshake in a glass. Normally have good experiences but really disappointed today :(

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Luxury Chocolate Caramel Easter Egg

I have ordered before from Rumsey`s and have never been disappointed
This time I ordered the Luxury Chocolate Caramel Easter Egg and was very pleased with it.The taste was delicious.I wish I could buy it all year round !

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

The best chocolates in the world

The best chocolates in the world. Generously sized, always top quality and delicious flavours

Beautiful chocolates and very nicely wrapped. The order and delivery process was easy and quick, overall very impressed.

October 13, 2024
Unprompted review
Rated 2 out of 5 stars

Sitting in a kennel

I enjoyed the cake albeit the limited choice of gluten free on offer, but hey I'm used to that. It was very busy and it is noisy. There seems to be a trend for cafes welcoming dogs. In the cramped downstairs area were no less than 5 dogs, 3 at the table next to me, a large one behind me and another large one galumphed down the stairs, over excited and setting off a round of barking. The large one behind me tried to get at my cake and, one of the 3 next to me nudged at my arm. The whole area smelt of dog! Yet one of the women next to me called out to someone entering to shut the door. I did suggest it might be nice to keep it open as it was stifling in there. Absolutely ridiculous allowing all of those dogs into such a small area. Outrageous that we are all subject to the whims of dog owners. Unhygienic and way over the top. And I like dogs! I mentioned this to the waitress when I paid. She replied there was nothing she could do about it. Erm...a no dogs allowed notice would be good. This was unacceptable.

May 16, 2024
Unprompted review
Rumsey's Handmade Chocolates logo

Reply from Rumsey's Handmade Chocolates

Thanks for the feedback and apologies you didn't enjoy your experience. As we get lots of walkers in the area we are keen to allow customers with dogs in, although 5 at one time is fairly unusual. Dogs are also not allowed upstairs in the chocolaterie, so there is always a dog free space that can be enjoyed. If you do decide to visit again I can highly recommend our pistachio macarons as one of our most popular gluten free options. Kate Rumsey

Rated 1 out of 5 stars

Dreadful Service

Visited Wendover cafe today for a treat. We found a seat easy as it wasn't very busy at all. When entering we weren't even acknowledged we found a table and sat down. There were no menu's on the table so we viewed the cakes on display. Still no acknowledgement by staff chatting and eating crisps! I then noticed the menu's at the counter so I took these back to the table.
We waited and waited to be served, nothing, so I assumed it was counter service only. I stood at the counter and eventually I called to the girls that were chatting behind the counter to ask to be served. Then, they acknowledged us and told us to sit down and they would come to take our order. Our cakes arrived but no cutlery. So I went back to the counter, to be informed that they were coming with our drinks. We waited looking at our cakes and ice cream unable to eat for a while then our drinks arrived with cutlery. We expected a better experience especially at the prices, bill was over £30 for 2 hot drinks (coffee and tea) and an juice and 3 slices of cake! -1 for service and atmosphere. I wouldn't recommend at all !

April 9, 2024
Unprompted review
Rated 3 out of 5 stars

Disappointed

So in terms of processing and delivery, there were no issues with my order. That said, for the price of my order I was pretty disappointed with the quality. I ordered a selection of chocolates, some caramel chocolate buttons and some mint hot chocolate as a Christmas treat. Some of the chocolates in the selection tasted a bit pasty as if it were a little old while others just weren't anything special. The mint hot chocolate was also far too intensely mint flavoured and wasn't pleasant at all. On the positives, the caramel buttons were nice and one of the chocolates that I'd selected was very good and had no taste/quality issue. If I'd paid £10 or even £20 I'd just chalk it up to experience, but I didn't expect to be so disappointed spending over £50...

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Delicous Chocolate Gingers

Excellent service and quick delivery, and the best Chocolate gingers we have had. So good in fact that i immediately ordered another box for my brother and his partner to enjoy.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

HAND MADE DELIGHTS…

these fabulous tasting chocolates were a gift for my son for his birthday to be enjoyed with his wife and two sons as we live in Australia its great to find hand made chocolates in the UK.

October 3, 2023
Rated 5 out of 5 stars

Yummy Chocolates

It was easy to order the chocolates you wanted and they all tasted brilliant - a bit different from other chocs with different flavours - I enjoyed them all but the Golden Caramel was yummy and my husband loved the Rum & Raisin - would definitely buy again and would recommend them to everyone.

September 26, 2023
Rated 5 out of 5 stars

Best hot chocolate

Easy and clear website. Prompt posting in well presented packaging and best of all a more than delicious product. We have been on the hunt for some special hot chocolate and this will be such a pleasure to give(and keep some for ourselves)!

September 25, 2023
Rated 5 out of 5 stars

Perfect retirement treat

Bought for a friend as a special retirement/birthday gift. She loved them and just wished she lived close enough to buy them and enjoy the coffee and whole experience.

September 10, 2023

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