The staff are friendly and helpful even with people who aren't sure on what they are looking for. The gait analysis and knowledge of staff is second to none. They are able to advise on your unique n... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve always shopped in Run Active’s shops but my local branch closed this year. I checked online and my favourite shoes were cheaper on Runactive’s website than the manufacturer! No brainer. They arr... See more
Everyone who works in the store are very knowledgeable and helpful. They accepted the return of a pair of trainers even after I had worn them because they gave me blisters. Will definitely return for... See more
I had a great experience at RunActive. I had a Gait Analysis at the Chelmsford store and they were so attentive and helpful, gave me great advice tailored to my specific needs and goals, and they sugg... See more
Company details
Written by the company
A friendly, knowledgeable popular running specialist established in 2012. With physical stores throughout Essex and a team of experienced runners of all abilities providing expert in-store advice and shoe fitting. Stocking all the latest products from running brands like On, Brooks, New Balance, Saucony, Mizuno, Ronhill, and many many more. We are only too pleased to help you in your search for that perfect running gear.
Contact info
19 Rectory Grove, Leigh on Sea, SS9 2HA, Leigh-on-Sea, United Kingdom
- 01702 662481
- shop@runactive.co.uk
- runactive.co.uk
4.9
Excellent
439 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prices and very quickly delivery
Great prices and very quickly delivery. Thank you!
June 15, 2025
Unprompted review
Brilliant service
Brilliant service. I ordered some flip flops at 3pm on a Friday and they arrived the next day. Free delivery over £30 so excellent service and we will definitely use again.
June 20, 2025
Unprompted review
Excellent service
Prompt delivery. I had to return the purchased shoes and exchange for a different size. This was managed quickly and with good communication at all stages. Really enjoying my new race shoes and would definitely purchase from this shop again in the future.
June 4, 2025
Wow this was my first first class customer service
Wow this was my first purchase online what amazing customer service - as they say it’s all in the detail from personal touches within the postal packing to easy returns ( bought two sizes). Thank you for a fabulous service
June 14, 2025
Unprompted review
On time, very quick, goods tracking accurate - excellent experience
On time, very quick, top!
June 3, 2025
Bought a sweatshirt from RunActive
Bought a sweatshirt from RunActive. Unfortunately it was to big, an there wasn't one in my size. I sent item back same day as I received it. My refund was in my bank account within a couple of days.. How good is that 😊👍
May 29, 2025
Great. Would buy again
Great. Was wary as hadn't heard of this company before but they had the shoes I wanted which were sold out elsewhere. Shoes were delivered very quickly. Got free delivery and 10% off for signing up to emails. Would definitely buy from the company again.
June 2, 2025
Unprompted review
The item arrived really quickly
The item arrived really quickly, which was helpful as I needed them for a running event the following weekend. Plus, I love the sunglasses!
June 2, 2025
Ordered on a Friday
Ordered on a Friday, delivered on Saturday. Great fast sevice
May 30, 2025
Unprompted review
Efficient and seems reliable
Shoes arrived within two days. Sale price too. Impressed.
May 22, 2025
Unprompted review
Insightful and really helpful advice
Insightful and really helpful advice, plus great customer service. Will be back!
May 20, 2025
Highly recommended
Easy to navigate website, great price and speedy delivery. Highly recommended.
May 27, 2025
Unprompted review
Fast delivery
I never ordered from Runactive before, but everything went smooth. It's unfortunate that the shoes ordered turned out to be too small and had to return them. Overall good experience though.
May 19, 2025
Good Communication! Great Deals!
A great company! Thank you for being in contact regarding my order. Informed me to say shoe colour was not available, they called again to say it was - sorted my order no problem. The lady who called me was very pleasant and helpful on the phone. Will be buying from them again.
May 10, 2025
Unprompted review
Good, fast service
Although the shoes I ordered didn't fit the service has been great. Fast delivery and no issues with sending them back. Great service
May 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.