Pros - wide range of designs, some really original patterns and I genuinely love some of the purchases I've made. Responsive customer service and I've had no problems with the returns process when... See more
Company replied
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Review summary
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Ive ordered twice with Runaway. I love their designs. They do have a strict return policy, but thats the chance you take with these sites. Most places don't return sale items. But heir prices... See more
Company replied
-Didn’t like the quality or the fit -Had to pay a card fee to return (as oppose the this value being taken off my total return) -Had to print the label out myself rather than having a code to sc... See more
Company replied
I've ordered from the website directly a few times (their clothes are also available on revolve.com, which is a very reputable and large site), and I've had a good experience each time. I received the... See more
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Company details
Written by the company
Runaway The Label is an Australian fashion brand inspired by a love of fashion, beauty, travel, culture and you! Runaway with us x @runawaythelabel | #runawaywithme
Written by the company
Contact info
2.9
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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NO ANSWERS
I have emailed so many times and alway gotten someone called MIA who was very rude in her replys i had recieved a dress that had a broken zip and the fabric quality was absolutely dreadful and not up to the usual standard you guys set. I returned the dress only to be told after sending many photos and even asked to send a video of the zip then to be told she will assess it when it arrives. 5 days later after it has been recieved your end and still no refund all i wanted was my money back this has caused terrible anxiety and all over a faulty dress. Terrible quality material with pulls all over it and the fabric was hard and scratchy. Nothing like it looked on the pictures i had purchased.
November 17, 2025
Reply from Runaway The Label
Hi ,
Thank you so much for leaving us a review.
We sincerely apologise for the frustration you’ve experienced — as consumers ourselves, we completely understand where you’re coming from.
From a quick review i can see your return is yet to be reviewed by our team and will be assessed for faults upon processing.
We’re truly sorry for any inconvenience this has caused, and we really appreciate your patience and understanding.
Kindest regards,
Runaway The Label
Beautiful well designed menswear
Beautiful well designed menswear
I absolutely love Runaway. The clothes feel so great on you. Comfortable and relaxed but with an edge
I have bought multiple items lately from Runaway and been so happy with all of them.
November 17, 2025
Reply from Runaway The Label
Hi ,
Thank you so much for taking the time to share your positive experience with us, your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
Reply from Runaway The Label
Hi ,
Thank you so much for taking the time to share your kind words — it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label. It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel — we can’t wait to see how you style it!
With love,
The Runaway The Label Team
I love the outfit
I love the outfit. It is casual but looks lovely on. The quality is great and I would definitely shop here again. Postage was also very quick.
November 17, 2025
Reply from Runaway The Label
Hi,
Thank you so much for taking the time to share your positive experience with us — your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
The material does not breathe at all…
The material does not breathe at all unfortunately. It was like wearing a plastic bag on a warm summer day. Great cut & fit, but the fabric quality really let it down
November 17, 2025
Reply from Runaway The Label
Hi,
Thank you for taking the time to share your review of Runaway The Label.
We’re truly sorry to hear that you were disappointed with your experience. Please know that your feedback is very important to us, and we’ve passed it along to our management team for review as we’re always looking for ways to do better.
We genuinely appreciate your support and hope we have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Amazing
Beautiful dresses and amazing communication.
I needed my order to arrive on time and when I messaged Mia by email, she replied at the same day and did her best to help.
November 28, 2025
Unprompted review
Reply from Runaway The Label
Hi ,
Thank you so much for your lovely message!
We’re absolutely thrilled to hear that you had such a great experience with our customer service team. Delivering exceptional service is so important to us, and it means the world to know we hit the mark for you.
We truly appreciate your support and can’t wait to welcome you back again soon!
With love,
Runaway The Label
The item quality is vastly inferior to…
The item quality is vastly inferior to the price point being asked. The material is cheap and itchy and not reflective of the photos on the website. The shape of the item (a dress) is clearly not cut in the way it is displayed on the model but more square. The company refuses to acknowledge this and only issues store credit. A refund is warranted for a manufacturer defect and also for subpar quality.
November 25, 2025
Unprompted review
Reply from Runaway The Label
Hi Hardik,
Thank you for reaching out. We're really sorry to hear that you weren’t happy with your experience, that’s never what we want for our customers.
We do our best to make sure the product images and descriptions on our website reflect the actual items as clearly as possible, including details like fabric composition, so you can shop with confidence. Our fabrics are personally chosen by our design team with quality and value in mind, so we’re disappointed to hear the dress didn’t meet your expectations in terms of material or fit.
Your feedback about the fabric and cut is important to us, and we’ll be passing it along to our production team for review. We never want any customer to feel misled, and we appreciate you taking the time to share your experience.
While we aren't able to offer refunds for change-of-mind returns, you’re welcome to request a return through our website. Once we receive your item, we’ll issue a store credit valid for three years, so there’s plenty of time to find something you love!
Kindest,
Runaway The Label
Runaway the label sent me a faulty item
Runaway the label sent me a faulty item. I contact them through their websites customer service enquiries system. I received an email the same day asking for photos of the issue. I sent photos through the same day. They responded quickly, acknowledged the fault and tried to offer me a replacement or store credit. I informed them that I would like a full refund due to the fact that the product they sent was faulty. This all took place on Monday 17th of November. I have emailed three times since with no response. I have also posted on their Instagram. The first was deleted with no response. The second was also deleted and they sent a direct message, which I responded to twice and still have not heard back from. This company is a scam, DO NOT GIVE THEM YOUR MONEY ! They are unethical and clearly lack all morals. I am in the process of raising a dispute with my bank and informing the ACCC of this companies practices.
November 17, 2025
Unprompted review
Reply from Runaway The Label
Hi ,
Thank you for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right. When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Warmest regards,
Runaway The Label
Avoid!
Avoid!!
My sister ordered some clothing which we’ve found to be faulty and 72 hours and nothing from them. She posted on their instagram and they deleted her comment!
Edit added 22/11/25 after the company’s reply below:
I was told below to email the address belowbut that’s already the address we’ve been emailing with no reply - they got back pretty quickly at first offering store credit but if the item is faulty we want a full refund
November 17, 2025
Unprompted review
Reply from Runaway The Label
Hi Hana,
Thank you for taking the time to share your experience with us at Runaway The Label.
I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right.
When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Kindest,
Runaway The Label
This company wanted to charge $50 for a…
This company wanted to charge $50 for a return label to return a $160 dress. Their top sizes run way smaller than average and their sizing chart is incorrect. Other reviews mention the same issue about their abnormal sizing, but yet they fail to acknowledge the issue. Instead, they give you the runaround and a bunch of excuses as you will see if they respond here. DO NOT ORDER. Update: notice how the company responded about store credit which was not my complaint. That’s how they ignore customer’s concerns. Stop trying to rip people off by charging $50 to return a dress that weight less than one pound. Send a free label since your sizing is abnormal compared to other retailers and the sizing chart is unreliable.
November 15, 2025
Unprompted review
Reply from Runaway The Label
Hi Cam,
I’m very sorry that the outcome wasn’t what you were hoping for. Please understand that we do reserve the right to offer store credit for non-faulty goods, which is a policy consistent with many online retailers. We kindly note that return shipping costs are to be covered by the customers in line with our store's return policy.
Thank you for your understanding.
Kindest regards,
Runaway The Label
Reply from Runaway The Label
Hi Cam,
Thank you so much for your lovely message!
We’re absolutely thrilled to hear that you had such a great experience with our customer service team. Delivering exceptional service is so important to us, and it means the world to know we hit the mark for you.
We truly appreciate your support and can’t wait to welcome you back again soon!
With love,
Runaway The Label
Amazing customer service!
Mia has been an absolute pleasure to speak with, she sorted out my gift voucher issue really promptly! Runaway’s customer service really does go above and beyond for their customers! Every experience I have ever had, has always been positive. Thank you Runaway the Label!
November 13, 2025
Unprompted review
Reply from Runaway The Label
Hi Shirine,
Thank you so much for your lovely message!
We’re absolutely thrilled to hear that you had such a great experience with our customer service team. Delivering exceptional service is so important to us, and it means the world to know we hit the mark for you.
We truly appreciate your support and can’t wait to welcome you back again soon!
With love,
Runaway The Label
Best service!
Had a faulty dress delivered ( the spaghetti strap wasn’t attached) for my hens and these guys had a new one to me in less than 2 days! I have lived ever item I’ve bought from them.
October 20, 2025
Reply from Runaway The Label
Hi Maddy,
Thank you so much for taking the time to share your positive experience with us, your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
Love Love this store
Love Love this store! usually.. the stuff is EXACTLY as you see online. the fit is always as it is on the models .the quality also SO good! its my go-to! Customer care is also exemplary
November 12, 2025
Unprompted review
Reply from Runaway The Label
Hi Dearra,
Thank you so much for your kind words! 💕
We're thrilled to hear that you love our pieces and that the fit and quality meet your expectations every time.
It means a lot to know we’re your go to store!
We also appreciate your shoutout to our customer care team, we’ll be sure to share your feedback with them.
Thanks for being part of our community! ✨
Kindest regards,
Runaway The Label
Return policy and quality is awful
Return policy is awful, esp for an online store. Fabric is very cheap, honestly I’ve ordered better stuff off shein. Packaged in that horrible crinkly cheap plastic. Swimwear that I purchased for $150 dosnt even stay up in the water as the design and fabric is so poor. So disappointed. My fault for ordering $600 worth of clothing without checking the return policy more thoroughly.
November 4, 2025
Unprompted review
Reply from Runaway The Label
Hi Sonya,
Thank you for taking the time to share your review of Runaway The Label.
We’re truly sorry to hear that you were disappointed with your experience. Please know that your feedback is very important to us,
We genuinely appreciate your support and hope we have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Menswear, buyer beware
Pros - wide range of designs, some really original patterns and I genuinely love some of the purchases I've made. Responsive customer service and I've had no problems with the returns process when I've had to use it. I own at least five or six of their shirts that I absolutely love and wear often.
Cons - wild variations in product quality, two shirts of apparently the exact same design, only differing in colour (MASON black v ROMAN blue), will be made from two different material blends. Two shirts have arrived in very different shades than pictured on the website (NICK Navy & White is Brown & White on the website photo but is Light Blue & White in real life; AZARIAH is orange & white on the site, arrives red & white irl). On both occasions the company have told me this is a photography/lighting quirk. It's not, it's a clear misrepresentation of the product.
One shirt arrived with the lower hem curved instead of straight - it looks ridiculous on and needs to be adjusted professionally (NICK). The OWEN knitted shirts also cannot be put on a hangar as the mesh gets kinked out of shape at the shoulders where the cloth hangs off the edge of the hangar. You get a really unsightly warp/bubbling effect.
November 5, 2025
Unprompted review
Reply from Runaway The Label
Hi Mark,
Thank you for taking the time to share your review of Runaway The Label.
We’re truly sorry to hear that you were disappointed with your some of the pieces you have ordered from us. Please know that your feedback is very important to us, We genuinely appreciate your support and hope we have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Trust the negative reviews
Trust the negative reviews!!!!!! . My daughter tried on the. Cheaply made and looking dress that looked good on website. it wouldn’t go over her body, I popped it back in the return bag a few days later to get a bigger size.
They received the return parcel and emailed me saying “mo refund” as the dress had a stain on the inside. I advised we did not make the stain (looked like fake tan, noting my daughter doesn’t wear that as she is brown skinned) They said you should have inspected the inside of the dress - it didn’t fit and I don’t normally look for inside a dress that should have been brand new but appeared to be second hand and they took no ownership. Should have trusted all the negative reviews.. $170 out of pocket Do not buy from them. They are scam artists. Consumer affairs have been contacted. They have well and truely ruined my daughter’s 16th birthday party outfit.
November 4, 2025
Unprompted review
Reply from Runaway The Label
Hi Sim,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item, along with the condition the returned item should be returned in. We understand your frustration but we cannot put stained items back into our stock as explained to you in our email threads.
Kindest regards,
Runaway The Label
This was my first purchase and probably…
This was my first purchase and probably the last! I bought a dress to wear in a really special wedding, got a faulty dress, sent an email explaining the issue, attached multiple photos and has been over than a week and no response!
October 20, 2025
Reply from Runaway The Label
Hi,
Thank you so much for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as smoothly as expected.
I’ve looked into the situation, and I’m happy to see that we’ve been able to resolve this for you!
Your feedback means a lot to us, and we’re so grateful for your continued support. We hope your next experience with us is nothing short of perfect!
Kindest regards,
Runaway The Label
I’ve purchased several times and the…
I’ve purchased several times and the quality is always excellent. Shipping is prompt and fit etc is spot on. Wouldn’t hesitate to recommend this website.
October 20, 2025
Reply from Runaway The Label
Hi Judy,
Thank you so much for taking the time to share your kind words — it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label. It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel — we can’t wait to see how you style it!
With love,
The Runaway The Label Team
Efficient & Professional Service
October 20, 2025
Reply from Runaway The Label
Hi Kelly,
Thank you so much for taking the time to share your positive experience with us — your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
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