Despite a few issues with the ear buds the customer service from Peter was excellent. Very prompt coming back and sorting any issue firstly giving advice to solve a problem before sending replacement... See more
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Based on these reviews
This is my second pair of Runbuds having my 1st pair for 2 years and then loosing them, I didn’t hesitate to buy again. These never lose their performance and battery life. Amazing fit for seriou... See more
Company replied
Bought a pair of Runbuds but they were dropping connection so I emailed customer service. Got a reply in less than half an hour, with things to try. I went through the suggested steps but they still h... See more
Company replied
Excellent clarity easy to use choice of soft rubber ear bud size is a bonus. These buds are unobtrusive even when wearing glasses they don't move or fall out even on cross country trails with my dog.... See more
Company replied
Company details
Written by the company
RunBuds make wireless earphones, specifically for running!
Contact info
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, United Kingdom
- support@runbuds.co.uk
- runbuds.co.uk
4.6
Excellent
164 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Excellent sound quality on the move
Excellent sound quality on the move. The best buds I have ever owned. Recently lost one so have a new set ordered, very happy.
April 19, 2025
Unprompted review
Excellent customer service
Despite a few issues with the ear buds the customer service from Peter was excellent. Very prompt coming back and sorting any issue firstly giving advice to solve a problem before sending replacement earbuds without delay. Thanks!
April 15, 2026
Unprompted review
I mistakenly ordered the wrong runbods…
I mistakenly ordered the wrong runbods and wrote to complain (before I knew of my mistake). The agent kindly educated me on the different features of the products and as a good will gesture offered an exchange at reduced cost. 10/10 never before had such kind customer service and the product is great as well!
March 12, 2026
Unprompted review
Reply from Runbuds
Hi Diana,
Thank you for taking the time to share your experience.
We’re really pleased we could help clear things up and guide you towards the right product. It’s important to us that customers feel supported and informed, so we’re glad the team could assist and find a fair solution.
It’s also great to hear you’re happy with the product itself. Your kind words about the service mean a great deal to us.
Thank you again for choosing RunBuds.
Kind regards,
The RunBuds Team
Runbuds Pro
I’ve used the Runbuds Pro in recent years and anytime I had a query , my issue was dealt with promptly. Excellent service with unrivalled customer after care. More than happy to use and recommend this company and its products.
March 12, 2026
Unprompted review
Reply from Runbuds
Hi Daniel,
Thank you for your continued support and for taking the time to leave a review.
We’re really pleased to hear that the RunBuds Pro have been a good fit for you over the years, and that whenever you’ve had a query, it’s been handled promptly. Providing reliable aftercare is just as important to us as the product itself, so it’s great to know that’s come through in your experience.
Your recommendation means a great deal to us. Thank you again for choosing RunBuds.
Kind regards,
The RunBuds Team
Well done James 👏
The way James handled my concerns was brilliant 👏. As a new customer to this range, I have seen one of the best approaches when a customer has a problem with the product.
Quick response and I mean Quick
Empathetic
Understanding
Listening
If you looking for good quality service, the Run Buds Team is the best
February 23, 2026
Unprompted review
Reply from Runbuds
Hi Charles,
Thank you for taking the time to leave such a kind review.
We’re really pleased to hear that your concerns were handled quickly and with the care you expected. Providing prompt, understanding support is something we take very seriously, so it’s great to know that approach came through in your experience.
Your comments mean a great deal to the whole team, especially as a new customer. Thank you again for your feedback and for choosing RunBuds.
Kind regards,
The RunBuds Team
Kept me informed re delivery and…
Kept me informed re delivery and excellent product
January 30, 2026
Unprompted review
Reply from Runbuds
Hi Davosa,
Thank you for your kind review.
We’re really pleased to hear you felt well informed throughout the delivery process and that you’re happy with the product. Providing clear communication and a great experience from order to delivery is something we work hard to achieve.
Thank you for choosing RunBuds and for your feedback.
Kind regards,
The RunBuds Team
Great Customer Service
I ordered a pair of their pro earbuds, sadly they were too big for my ears, they offered to send me a pair of their mini earbuds and give me a partial refund. I was quite happy to try this so i went ahead and accepted their offer. Unfortunately, even these earbuds were too big so they then proceeded to give me a full refund. They were extremely helpful and more than happy to help. I was very impressed and recommend them to anyone.
January 10, 2026
Unprompted review
Reply from Runbuds
Hi Libby,
Thank you for taking the time to share your experience.
We’re sorry to hear that the earbuds weren’t the right fit for you, but we’re really pleased we could support you throughout the process and help find the best outcome. It’s important to us that every customer feels looked after, even when a product isn’t quite suitable.
Your kind words about the team and your recommendation mean a great deal to us. Thank you again for your understanding and for giving RunBuds a try.
Kind regards,
The RunBuds Team
Superb customer service
Bought a pair of Runbuds but they were dropping connection so I emailed customer service. Got a reply in less than half an hour, with things to try. I went through the suggested steps but they still had the same issue, so I emailed again, and got another reply, again within half an hour, offering a replacement and free upgrade. Amazing customer service, and the agent I spoke to, Esther, was superb. In an era of questionable customer service and only being able to chat to bots with a lot of companies, dealing with the team at Runbuds was like a breath of fresh air. Wouldn’t hesitate to buy from Runbuds again. Thanks again Esther.
January 7, 2026
Unprompted review
Reply from Runbuds
Hi Bec,
Thank you for taking the time to leave such a detailed and thoughtful review.
We’re really pleased to hear that our customer service was able to respond quickly and support you through the connection issue. While it’s always frustrating when something doesn’t work as expected, it’s important to us that problems are handled promptly and fairly, and we’re glad the replacement and upgrade helped resolve things for you.
Your comments about dealing with a real, responsive team mean a great deal to us, especially in today’s climate. Knowing you’d happily buy from us again is the best reassurance we could ask for.
Thank you again for your kind words and for choosing RunBuds.
Kind regards,
The RunBuds Team
Very cheap feeling
Very cheap feeling. Mediocre sound quality, and the case no longer charges the headphones after less than a year. Awful marketing with the perpetual "sale". Should be about £15.
December 30, 2025
Unprompted review
Reply from Runbuds
Hi Robert,
Thank you for taking the time to share your feedback, we’re genuinely sorry to hear that your experience hasn’t met expectations.
We’re particularly concerned to hear about the charging case issue. Our earbuds are covered by warranty, and a case that stops charging in under a year is certainly something we’d want to look into and put right for you. If you haven’t already, we’d encourage you to contact our support team so we can review this and offer a suitable resolution.
We appreciate your comments on sound quality and build, as well as your views on our pricing and promotions. While many customers find strong value in the product, we understand that expectations can differ, and we do take this kind of feedback seriously as part of ongoing improvements.
Thank you again for your honesty. If you’d be open to it, we’d welcome the chance to help resolve the charging issue and improve your overall experience.
Kind regards,
The RunBuds Team
Excellent running earphones
Excellent running earphones. Easy to connect, keeps connection reliably and steady, very good fit for ears, clear and crisp sound, excellent battery. I have no hesitation to recommend.
December 11, 2025
Unprompted review
Reply from Runbuds
Hi Dusan,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear the earphones are performing well for running, from the reliable connection and secure fit to the sound quality and battery life. That balance is exactly what we aim for, so it’s great to know they’re delivering for you.
Thank you for the recommendation and for choosing RunBuds.
Kind regards,
The RunBuds Team
A great product
A great product, I got the Runbuds Pro, the sounds quality is great, very easy to set up, great fit in and around ears, I had a query and the correspondence was friendly and very helpful with a fast response, highly recommend 5* Thankyou
December 2, 2025
Unprompted review
Reply from Runbuds
Hi Victoria,
Thank you for your lovely review and for choosing the RunBuds Pro.
We’re really pleased to hear you’re enjoying the sound quality, fit and ease of set-up. It’s also great to know that when you had a query, our team was able to respond quickly and helpfully, that’s exactly the level of service we aim to provide.
Thank you for the recommendation and your kind words. We truly appreciate your support.
Kind regards,
The RunBuds Team
Brilliant customer service , outstanding in fact , a breath of fresh air.
Had need to reach out to runbuds to help with an error in my order , down to me.
Exceptionally helpful great customer service.
Would have no hesitation in recommending them.
👌
December 1, 2025
Unprompted review
Reply from Runbuds
Hi Rob,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that our customer service was able to help resolve the order issue quickly and smoothly. These things do happen, and we’re always happy to step in and get them sorted.
Your comments and recommendation mean a great deal to us. Thank you for choosing RunBuds and for your kind feedback.
Kind regards,
The RunBuds Team
Open Your Earholes......or Not !
Apart from the unbelievable quality, .....I was so happy to have no worry about my little ear holes feeling sore from larger type ear connectors and annoying trailing wires. I got the mini buds and I love them. Real value for money and so comfy. I'm no meany though so also bought the pro product to keep at home incase others may need them or get jealous of grannie being happily comfy in her own world of music, pod casts and audio books. My family may at some point realise I often tune out now and tune in to my own interests and pleasure, thanks to my rather cute run buds. I can happily say this type of discovery with age, is blooming great, as is the customer service always swiftly available. I'm definitely a convert. Thank you 😊
August 1, 2025
Unprompted review
Reply from Runbuds
Hi Ann,
Thank you for such an entertaining and thoughtful review, it genuinely made us smile.
We’re delighted to hear how comfortable you’re finding the Mini buds and that they’ve been such a good fit, especially if larger earbuds have caused discomfort in the past. Knowing they’ve become part of your everyday listening, from music to podcasts and audiobooks, is exactly what we hope for.
It’s also wonderful to hear you felt confident enough to add the Pro pair as well, that’s a real compliment. We’re pleased our customer service has been there when needed and that you’ve found it responsive and supportive.
Thank you again for your kind words and for choosing RunBuds. We’re very glad to have you with us.
Kind regards,
The RunBuds Team
Brilliant product really comfy and…
Brilliant product really comfy and amazing sound. I got an unfortunate issue which was sorted under warranty straight away. Brilliant service. Would highly recommend them.
October 22, 2025
Unprompted review
Reply from Runbuds
Hi Francesca,
Thank you for your lovely feedback and for taking the time to leave a review.
We’re really pleased to hear you’re enjoying the comfort and sound quality of the earbuds. It’s also good to know that when an issue did arise, our warranty process worked as it should and was resolved quickly for you.
Your recommendation and kind words about the service mean a great deal to us. Thank you again for choosing RunBuds.
Kind regards,
The RunBuds Team
Overpriced and low quality
Overpriced and low quality
For the money paid, they should be much better quality. Worse than a very cheap pair I had used previously.
For starters, an absolute nightmare to pair. Right one works, left one stops and vise versa. Took a couple of days of trying to pair in sync and then eventually did.
NOT SWEATPROOF. Although they do keep 'working' if a drop of sweat touches them you will then have them repeatedly screaming into your ear VOLUME MAXIMUM. You can try pull the volume back down but they will just fight you and keep going back up. While running this is incredibly irritating and I refuse to use them anymore for this reason. I wish I never bought them and feel very out of pocket.
Don't bother trying to remove the ear hooks. You wont get them back on exactly right and they dont sit correctly in the charging case so will need to manually turn just one on everytime you want to use them. Sound quality is just about ok but have had much better from cheaper brands. Cheap poorly made and over marketed. Very disappointed
Not even 6 months of use.
September 29, 2025
Unprompted review
Reply from Runbuds
Hi Rosie,
Thank you for taking the time to leave this review. We’re genuinely sorry to hear about the experience you’ve had, we understand how frustrating this must have been, especially given the expectation you should rightly have for a product of this price.
What you’ve described is certainly not the experience we aim to deliver, and it isn’t representative of the quality or reliability we expect from our products. We do pride ourselves on our customer support and on standing by our customers in situations like this, particularly when issues arise within the warranty period.
To clarify, our support team did offer a free replacement under warranty in April 2025 once we became aware of the problem. Unfortunately, we didn’t receive a reply to confirm the delivery address, so we weren’t able to send this out at the time. We’d still be more than happy to arrange that replacement for you now if you’d like to proceed.
If you’re open to it, please get back in touch with our support team (support@runbuds.co.uk) and confirm your current address, and we’ll take care of the rest. We genuinely want to resolve this for you and ensure you’re properly looked after, something we believe sets us apart from many other brands.
Thank you again for your feedback. While we’re sorry you’ve been disappointed, we do hope we can put this right for you.
Kind regards,
The RunBuds Team
This is an honest review!
This is an honest review…the best customer service I have ever come across….even though the earbuds had great sound quality and build…they weren’t right for me. John @ Runbuds was extremely helpful and understanding with my request for a return and refund. Communication throughout was impeccable and the refund was prompt! A great company to deal with….thank you once again! Anthony
September 5, 2025
Unprompted review
Reply from Runbuds
Hi Anthony,
Thank you for taking the time to share such a thoughtful and honest review.
While we’re naturally pleased to hear your positive comments on the sound quality and build, we’re especially glad that your experience with our customer service stood out. It’s important to us that every customer feels supported, even when the product isn’t quite the right fit.
We’re pleased to hear John was helpful and understanding, and that the return and refund process was handled smoothly, with clear communication throughout.
Thank you again for your understanding and for your kind feedback. It genuinely means a lot to the whole team.
Kind regards,
The RunBuds Team
Excellent earbuds
Excellent earbuds. Really comfortable with a great sound. Compared to other branded and costly earbuds ones I would recommend these over them
September 15, 2025
Unprompted review
Reply from Runbuds
Hi Ian,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear you’re finding the earbuds comfortable and enjoying the sound quality. Comfort and performance are exactly what we aim for, so it’s great to know they’re delivering for you.
Your recommendation, especially when compared with more expensive branded options, means a great deal to us. Thanks again for choosing RunBuds and for sharing your experience.
Kind regards,
The RunBuds Team
Best customer service and incredible quality…
I have been blown away by the customer service at Runbuds. The speedy replies and the dedication to helping me with some tech issues, when that didn’t work they immediately found another solution and all was sorted within days. I have loved my Runbuds for 2 years and now knowing the kind support behind the brand I will remain a loyal customer for years to come. Thank you Runbuds!!!
September 8, 2025
Unprompted review
Reply from Runbuds
Hi Felicia,
Thank you for this wonderful feedback, it truly means the world to our entire team.
We’re so glad we could help quickly resolve the tech issues you experienced. It’s great to know our team’s dedication and willingness to find solutions left such a positive impression. Most of all, we’re delighted that you’ve loved your RunBuds for two years, that’s exactly the lasting quality we strive for.
Hearing that you plan to stay with us for years to come is the best reward we could ask for. We’ll continue to be here for you whenever you need us.
Thanks for your incredible loyalty and trust.
Kind regards,
The RunBuds Team
Great set of buds
Very simple purchase process with great communication. Buds arrived less than 48 hours after purchasing and they are excellent. Previously had Samsung in-ear buds which weren't very comfortable. No issues whatsoever with the run buds - highly recommended.
September 4, 2025
Unprompted review
Reply from Runbuds
Hi Colin,
Thank you for your excellent review and for choosing RunBuds.
We're delighted to hear you found the purchase process seamless and the communication clear. Our team works hard to ensure a smooth experience from order to delivery, so it's brilliant to know that effort is appreciated.
It's also great to hear the buds are treating you well, especially after your previous experience with other brands. Comfort is a huge priority in our design, so your recommendation means a lot to us.
Thanks again for the feedback and for putting your trust in us.
Kind regards,
The RunBuds Team
Outstanding Customer services
This company should be commended for their outstanding customer services. I had an issue with Runbuds I purchased which was down to my disability, this was not a fault with the product or the company. I Messaged on a Friday night ( I didn't expect a response until working hours on Monday). I received a response within 30mins offering a free upgrade to suit my disability. The customer services I received was outstanding & I cannot recommend this company enough..
August 22, 2025
Unprompted review
Reply from Runbuds
Hi Declan,
Thank you so much for taking the time to share this incredibly kind review. We're truly humbled by your words.
Our team is dedicated to providing support that's both responsive and thoughtful, and we're so glad we could find a solution that works better for you. Helping our customers is our top priority, whether it's a Friday night or a Monday morning, so your recognition means the world to us.
We’re just grateful we could help, and we're thrilled you're now enjoying your RunBuds Pro earphones.
Kind regards,
The RunBuds Team
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