Ease of use of the app. Hoka Clifton 9’s have a narrow and wide version but it doesnt specify on their website but luckily i got the wide version which is what I wanted. I assume its because i sent th... See more
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Review summary
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Based on these reviews
They assist very well and attended. I just give 4 star only because they did not update me that my order is not available.but the time i call the costumer service he assist me verywell.
The product procurement & delivery experience was smooth. However, I got no email informing me that the product was shipped (or even after it was delivered), which was a disappointment. Luckily, I... See more
Company replied
The service was good and prompt. The customer service team is helpful and proactive.
Company replied
4.1
Great
329 reviews
Replied to 63% of negative reviews
Typically replies within 24 hours
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As fast as one ca
Well, hassle free purchase and I hope some better discounts are shown.
December 24, 2022
an expected quality
Quality not as expected I received both pairs with some spots, i did not try to wipe it with water or soap yet. However, i have to receive my shoes clean
November 24, 2022
I sent you 3 emails and you did not…
I sent you 3 emails and you did not respond to change the size
December 3, 2022
I still have not received my order
December 1, 2022
Bought online a shoe then after 2 days…
Bought online a shoe then after 2 days sending me out of stock without mentioning any details regarding the refund or reference for alternative.
2 emails sent and no reply unless i called then got a respond.
November 21, 2022
I got my order and too small I request…
I got my order and too small I request return or refund no answer I need refund now and send someone to get the sneakers
October 31, 2022
Bad customer service
I still didn’t receive the shoes that I ordered and it’s been about 7 days. Also, there’s no updates regarding my order on their website, app and I didn’t even receive a confirmation regarding my order. I e-mailed them like thrice already, but no response.
UPDATE: They reached out to me on the 8th day and they finally shipped out my order. But when I was about to receive my package, I was informed that I needed to pay additional shipping fee of SR 121.50. Anyways, I will not purchase anything from them again. This will be my first and last. 😑
November 7, 2022
Seriously one of the biggest mistake to…
Seriously one of the biggest mistake to purchase from runners. No reply to email no one receiving calls, pathetic service next time i will not buy anything and i will tell all my people to dont buy anything from runner .. zero star services
November 2, 2022
The shipment dispatched late due to the…
The shipment dispatched late due to the lack of communication with the customer, when I followed up with the shipper they told me that they need my ID copy, also the shipper took a long time to deliver the package.
November 1, 2022
The experience
The experience, frankly, was unfortunate three days before the shipment was received; First: I want to change the size and no one is responding yet. Second: An additional shipping amount of 107 riyals was taken even though I paid the shipping amount from your site. I didn't know there was another shipping cost. Now I want to change the shoe size please
October 30, 2022
My order never arrived
September 27, 2022
I didn't like the way of delivery the…
I didn't like the way of delivery the representative was rude!
September 29, 2022
Not same color at all!
October 3, 2022
Great online shop with great variety…
Great online shop with great variety and options.
Delivery can be improved a bit but overall 5/5 starts 😊
September 30, 2022
No customer service. Don't buy from them.
I purchased a pair of expensive ASICS shoe and the size does not fit. I wrote to them request for exchange and just silent. Nobody reply the email. Nobody pick up the phone. I went to the shop and was told they are not related and could not help. I will now donate my shoe. If you want something, better buy from Sun and Sand Sport.
September 23, 2022
Unprompted review
Everything was perfect except for the…
Everything was perfect except for the shipping fees was not clear while purchasing.
September 6, 2022
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