Ease of use of the app. Hoka Clifton 9’s have a narrow and wide version but it doesnt specify on their website but luckily i got the wide version which is what I wanted. I assume its because i sent th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Replied to 63% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 times purchased online and order…
2 times purchased online and order canceled even though online size was available (and by the way on the website the size is still available). No serious business
Everything was excellent except the…
Everything was excellent except the delivery was a little late
You sold something that didn’t exist!!
You sold something that didn’t exist!!! VERY bad first impression!
I returned the original box with the…
I returned the original box with the original shoes but you claimed that I have not returned the original box but I did !!!! It’s not my fault if your delivery company is not professional
Very expensive exchange
Very expensive exchange, because of double delivery charges;
Cheating with 10 AED delivery insurance one cannot refuse but it is not mentioned in the initial price…
Not good impression…
Order went smoothly. Could have better color selection
Order went smoothly and recieved shoes in great condition, only the selection of shoe colors culd be better..
You do not allow a cash refund for…
You do not allow a cash refund for online purchase, only exchange or a voucher
Service means This....
I made an online purchase for a running shoe. But the size went wrong. After returning my claim i was not entertained because I dint returned with the box. (I still don't remember where did I disposed that box due to to the excitement). But after explaining my situation as a runner that I Currently I am running with my slippers the executive sympathetic on me somehow managed to get me a voucher so that I can once again buy the correct size. Thanks a lot Runners. For your superb product and the tremendous staff you have. Thank you
The delivering of my order within 5 days,appreciate the fast responding.
Delivery speed and product quality as shown on the website. I recommend dealing with them. Excellent.
Thumbs Up Runners.ae great guys.
The Runners.ae team represents among the highest levels of customer service I have experienced.. I really appreciate all the efforts Mr.Ishaq made to resolve my signing-in ordering issues. And after that second time CS cancelled my order upon my request in five minutes. Amazing very friendly and very professional. I would have given them a 5 star rating the only draw back or lacking part was or is their shipping partner which actually takes two days extra to deliver. Overall thumbs up Runners.ae.
Really helpful and fast delivery
Really helpful and fast delivery
Staff is cooperating mr mani
I really appreciate him
every good except communication
customer service do not reply to my inquiry about my order status up until 6 days after when they fulfill their part of giving to the service courier, then took 5 days deliver to oman. all in all 11 days that suppose to be 9 days base on their website. i got free delivery upon check out, no added charge when i got the parcel. guaranteed legit, authetic and safe for online shopping.
Horrible online customer service with…
Horrible online customer service with no one checking emails.
thank you very much
A Purchasing Experienced with Runner's AE.
Upon Ordering with Items, on my choices, it didn't take to time until it was delivered and received, The process of procurement is systematic, one point to emphasize. even the packaging, satisfactory. Delivery on - time. So, in extent, this is recommended to other customers. It will not let you down.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








