Ordered a pair of trainers. Order processed then after 5 days they said out of stock. Ordered a shock absorber bra. As in a genuine one from pic with a nice print. Bra arrived and it is a Champion br... See more
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Review summary
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I just purchased Amazit Active Max watch. I placed order on 16.02 and received it on 19.02. Super fast shipping. Thanks. Only the shipping box should be more solid and secure.
Company replied
I found the running trainers I wanted (Saucony guide 18) at a very good price on here and having read other reviews decided to go ahead and order. I’m in the uk and this company is based in Denmark. T... See more
Company replied
Often a little worried when purchasing from an online site that I haven’t used before. But this is an excellent service. I found Nike trainers that aren’t available in most stores anymore, at a very... See more
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Company details
Information provided by various external sources
At runningXpert.com we do our best to provide our customers with the largest selection of the best products for running. At the same time, we strive to provide our customers with the best possible service! Here you will find a wide selection of well-known models from leading manufacturers. We are constantly looking for new and exciting brands. We are a Danish company and have been in the sports business for over 20 years. The Danish version of RunningXpert.com has been online since summer 2005. We always buy our products from official suppliers, so you'll never find counterfeited products on the store. Of course, if you have any questions regarding our online store, our products or anything else, you are more than welcome to contact our customer service. We hope you find what you need.
Contact info
Gammel Sellingvej 1, 8370, Hadsten, Denmark
- +45 86 98 36 14
- customerservice@runningxpert.com
- runningxpert.com
4.1
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Came within the expected time frame
Came within the expected time frame, quality shoes as expected. Zero issues very happy
July 26, 2025
Unprompted review
Reply from RunningXpert
Hej Benjamin
Tusind tak for din flotte anmeldelse.
Det glæder os, at du har fået dine sko til tiden, og at kvaliteten lever op til forventningerne. Vi sætter stor pris på din tilfredshed!
Vi håber at se dig igen snart :)
Customer support
Ordered runners from this Company and received - no problem there. However I needed to return and change size. Emailed their customer support re query on this on 4 occasions - 21st July, 31st July, 2nd August and 5th August and still have not received a reply! An update to this on 7th August: - received email from customer support and an extremely helpful Lady who explained earlier emails had not been received but immediately rectified all my issues. Very helpful and will have to adjust my ratings on this matter.
August 7, 2025
Unprompted review
Reply from RunningXpert
Hi Pat.
Thank you for taking the time to share your experience — and we’re truly sorry for the lack of response you’ve encountered.
This is absolutely not the service we aim to provide, and we completely understand how frustrating it must be to reach out several times without hearing back. Customer service is incredibly important to us, especially when something isn’t straightforward.
We are currently up to date with our customer service inbox, so your emails may unfortunately not have come through as expected. We’d really appreciate it if you could reach out to us again, either by replying here, forwarding your previous message to customerservice@runningxpert.com, or calling us directly — so we can look into what happened and resolve it for you as soon as possible.
Thanks again for your feedback — it helps us improve.
Best regards, Henriette
The RunningXpert Team 🏃♀️📩
Excellent company and great shoes
Excellent company. The shoes are at a great price. I was provided with updates at all times and surprised at how quickly the parcel was delivered. I ordered on Wednesday 16th and I just had them delivered on Saturday 19th mid-day (South UK). Considering they were shipped from Denmark that’s quite incredible. I’m super pleased and will definitely be ordering from RunningXpert again in the future, thank you!
July 19, 2025
Unprompted review
Reply from RunningXpert
Hi Kinga,
Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the price, impressed by the speedy delivery, and appreciated the regular updates throughout the process. It's great to know your order reached you quickly.
We're delighted to have earned your trust and look forward to welcoming you back to RunningXpert in the future. Thanks again for your kind words!
Best regards,
Jocelyn - RunningXpert
Help and sale
Despite my mistake, the help of the support department was 5/5. Now I found a product that I care about and bought. I did not find a better offer on the market.
July 16, 2025
Unprompted review
Reply from RunningXpert
Hi Rafal.
Thank you so much for your kind words! 🌟
We’re really happy to hear that our support team could assist you and that you found the product you were looking for – at the best price! If there’s anything we can help with in the future, don’t hesitate to reach out.
Enjoy your purchase and have a great day! 😊
Best regards,
Henriette, RunningXpert
Didn’t receive what I ordered.
Ordered a pair of trainers. Order processed then after 5 days they said out of stock. Ordered a shock absorber bra. As in a genuine one from pic with a nice print. Bra arrived and it is a Champion bra not a shock absorber brand and it’s a completely different colour to what I ordered!
EDIT: Company messaged me to explain Champion now own shock absorber so what I was sent was a shock absorber and the company apologised for sending wrong colour and agreed to pay for the return. Can’t say fairer than that.
July 11, 2025
Unprompted review
Reply from RunningXpert
Hi,
Thank you for your review.
We're sorry to hear that your experience didn’t meet your expectations.
We just wanted to clarify that Shock Absorber has been acquired by Champion, and the sports bra you received is indeed the correct item. It is still designed and manufactured with the original Shock Absorber features, but now also carries a Champion logo, as they are now the same brand. You should still see Shock Absorber clearly printed on the bra itself.
If the colour you received is incorrect, we sincerely apologise – please don’t hesitate to contact us directly, and we’ll be happy to assist you and find a suitable solution.
Best regards,
Jesper
RunningXpert.com
Hadn't heard of RunningExpert before…
Hadn't heard of RunningExpert before but ordered trail shoes at about £50 cheaper than retail. Ordered on 27th June and received on 3rd July with updates from Royal Mail. Good service :)
July 3, 2025
Unprompted review
Reply from RunningXpert
Hi Ali.
Thank you so much for your great feedback! 😊 We're really glad you gave us a try and that you were happy with both the price and delivery. Enjoy your new trail shoes – we hope they take you on many great adventures! 🥾🌿 You're always welcome back!
Kind Regards
Henriette, RunningXpert
Avoid runningxpert – they scam you when you return goods
Never ever did I have a bad experience buying something online, until I ordered two pairs of shoes on runningxpert.com.
Shoes either fit or don’t, so had to return them.
Their response in both (!) cases: the shoes don’t look new (yes they did), we can either pay you back 30 % of the of price you paid, or send them back to you.
They do this systemically with their returns, since I found several other reviews on this website also stating the (ridiculously low) offered payback of only 30 % (just look up the 1-star reviews).
This clearly isn’t an honest business, instead they try to profit off their consumers who need to return shoes. All this is even more inexcusable when they advertise on their website: ‘Flexible return and exchange policies’.
This can only be called a scam.
Now I will have to contact the authorities to deal with this.
Avoid runningxpert.com at all costs!
June 20, 2025
Unprompted review
Reply from RunningXpert
Dear Pieter,
Thank you for your feedback.
We only sell new shoes and we thoroughly check all our returns to ensure we only deliver shoes in perfect, new condition.
We were unable to accept your shoes because they were clearly used. We provided photos of the outsoles as proof. They were not only dirty, but also stained and worn. You are indeed responsible for the condition in which you return the shoes, as described in our terms of sale and returns.
As a customer, you wouldn't want to pay full price and receive shoes with signs of wear.
Since we can no longer sell them at all, we are offering a partial refund as a goodwill gesture or we return them to you at our expense. We believe this is a fair procedure.
We thank you for your understanding and look forward to your decision before proceeding.
Jocelyn - RunningXpert.com
Great service
Great service, delivered in 5to 6 working days, tracking supplied. Great price for Alta trainers
June 12, 2025
Unprompted review
Reply from RunningXpert
Hi Jonathan.
Thank you so much for your positive feedback!
We’re thrilled to hear that you’re happy with the service, delivery time, and especially the price on the Alta trainers 👟🎯 Tracking and transparency are things we always strive for – glad it worked well for you!
Enjoy your new shoes, and we hope to see you again soon.
Best regards
Henriette, RunningXpert
Shipping to the UK is terrible; I will not be back.
I’m sure the trainers will be fine once/if they arrive but the process of actually getting them is painful. They should be on feet today. Apparently, they haven’t even got in to my country yet. 10 days since I paid & I have no clue where they are or when they will arrive. The tracking information is just a lie & you only find out the lie once you’ve downloaded an app you don’t want.
May 16, 2025
Unprompted review
Reply from RunningXpert
Hi Richard,
Thank you for your feedback.
We're truly sorry to hear that your shipping experience to the UK was frustrating. We completely understand how disappointing it is when tracking information isn't clear and delivery takes longer than expected. That’s certainly not the experience we aim to provide.
That said, we’re glad to see your order was delivered over the weekend, and we truly hope you’re happy with the shoes now that they’ve arrived. If there’s anything we can assist you with going forward, please don’t hesitate to reach out to our customer service team.
Best regards,
Jesper
RunningXpert.com
Returned shoes after trying them on at…
Returned shoes after trying them on at home. Running xpert refusing to reimburse and have offered me 30% as says they have been used. Wouldn’t recommend. Wish I had read customer feedback before purchasing
April 10, 2025
Unprompted review
Reply from RunningXpert
Hi Marieanne,
Thank you for your review!
After our dialog over email, we are happy that we have found a solution together. As agreed, we have authorized the return and refunded the full amount as a courtesy.
We really appreciate your feedback and hope you will still want to shop with us again in the future. Should you need any assistance in the future, you are always welcome to contact us.
Sincerely, Tenna
Runningxpert.com
Very slow delivery
Very slow delivery.
It has been 6 days since my parcel cleared customs and nothing has happened since then- so it islooking like my order will actually take much longer to arrive than the 4-6 business days quoted by runningexpert.
Let’s hope my shoes do turn up. If I’d have known they would take so long I’d have paid the extra and ordered direct from Nike
April 5, 2025
Unprompted review
Reply from RunningXpert
Hi Craig,
Thank you for your review.
We’re truly sorry to hear about the delay with your delivery — we completely understand how frustrating that must be. Unfortunately, DPD has recently experienced some delays that have affected several international shipments, including yours.
This is certainly not the delivery experience we aim to offer, and we sincerely apologise for the inconvenience caused. We really hope your parcel arrives very soon, and we appreciate your patience in the meantime.
If there’s anything else we can do to assist you, please don’t hesitate to reach out to our customer service team.
Best regards,
Jesper
RunningXpert.com
Reply from RunningXpert
Hi Aleksandra!
Thank you for your kind words!
We're so glad to hear that you had a positive experience with our fast delivery, communication, and service.
We truly appreciate your feedback and look forward to serving you again soon!
Kind regards.
Jocelyn - RunningXpert.com
Great selection
Great selection, and amazing prices. Shipping was super fast, and all import fees were already covered. Will definitely be ordering from there again!
February 24, 2025
Unprompted review
Reply from RunningXpert
Hi Eva.
Thank you for your fantastic review! 😊 We're thrilled to hear that you loved our selection, prices, and fast shipping. It’s great to know that the import fees being covered made your experience even smoother. We look forward to serving you again soon! 🚀
All Best
Henriette, RunningXpert
Delighted
Delighted, good price and here in 5 days as advertised. Had been wary because of other reviews. Got my son On Clouds at £30 cheaper here
February 15, 2025
Unprompted review
Reply from RunningXpert
Dear Roisin,
Thank you for your rate and your comment.
We are delighted to have met your expectations. We do everything we can to bring you the best items at the best price!
Our customer service remains at your disposal to assist you in any circumstance.
Sporting greetings.
Jocelyn - RunningXpert.com
Reply from RunningXpert
Hi. F. Ruggiero.
Thank you for your great review! 😊 We're glad you’re happy with the price and fast delivery. Hope to see you again soon! 🚀
Kind Regards
Henriette, RunningXpert.com
Good experience
Delivery time was in the timeframe i was given when I made my purchase . The product and package was in perfect condition. Had been looking for these trainers for months and couldn’t find them anywhere else online. Will definitely be using this site again.
February 10, 2025
Unprompted review
Reply from RunningXpert
Hi Gareth,
Thank you so much for your amazing review! ⭐️⭐️⭐️⭐️⭐️
It means a lot to us to hear that you had a great experience and that you finally found the shoes you had been looking for so long. We always strive to provide both fast and reliable service, so it's great to hear that your order arrived on time and in perfect condition.
We look forward to welcoming you back the next time you need new favorites for your shoe shelf! 😊👟🚀
With best regards, Tenna
Runningxpert.com
I've been waiting nearly 10 day a…
I've been waiting nearly 10 day a parcel not updates on the system, hasn't even left Denmark yet. Horrible service, and lack of communication, will never be using this site again.
February 5, 2025
Unprompted review
Reply from RunningXpert
Dear Darrell,
Thank you for your message.
According to your tracking you´ve received your parcel on the 6th of February.
We apologize for the delay due to customs issue out of our control.
You are always welcome to directly contact us here:
Tel: 020 363 016 92
Email: customerservice@runningxpert.com
We strive to provide the best customer service possible, please do not hesitate to contact us if you need anything and we will respond as quickly as possible.
Sporting greetings
Jocelyn - RunningXpert.com
Ordered
Ordered: Garmin Forerunner 955 solar
Delivery took about 8 days in total.
I emailed customer service to track my order and I got a reply straight back.
I was a bit sceptical as there were a few bad reviews on here and the watch was much cheaper than anywhere else, but the item arrived in time and in perfect condition. I'll definitely use runningxpert again.
January 23, 2025
Unprompted review
Reply from RunningXpert
Hi Harry,
Thank you so much for your review! 🙌😊 We really appreciate that you chose to shop with us - and we're glad you had a positive experience with your Garmin Forerunner 955 Solar order. ⌚️🚀
We know that shopping somewhere for the first time can cause a little anxiety - especially when the price is lower than other retailers. That's why it means a lot to us to hear that your order was delivered in perfect condition. 📦✅
It's also great to hear that our customer service was quick to help you track your order. We always endeavour to provide the best service and make the experience as seamless as possible. 💙✨
Thank you again for your trust in us - we hope you enjoy your new watch and we look forward to doing business with you again in the future! 🏃♂️⏳🎯
Sincerely Tenna,
Runningxpert.com
Shocking delivery
I ordered parcel on 17th said 4/6 days for delivery rang up on the 6th day because I still had no update on where the parcel was and they said it would be delivered tomorrow. The parcel never turned up, I rang back today and they’ve told me it will be another week. Shocking service, never had an update it would be late and they’ve lied and said it would be delivered and it wasn’t. Be surprised if the parcel comes at all.
January 27, 2025
Unprompted review
Reply from RunningXpert
Dear Jack,
Thank you for your message.
Again our apologies for this unexpected delay from customs. Unfortunately we´ve only been informed yesterday. I´ve sent you an email with the explanation we received from our carrier regarding the delay from customs.
We´ve also offered you a compensation for this delay.
I hope this gesture and our reply will restore your trust in us.
Please be assured that we take this very seriously and we will monitor the situation closely until delivery.
Thank you for your patience and support.
Best regards.
Jocelyn -RunningXpert.com
Easy to order would like to see…
Easy to order would like to see discount codes that work but glad to be a new customer ❤️
January 26, 2025
Unprompted review
Reply from RunningXpert
Hi Tommy,
Thank you so much for your review and for choosing us as a new customer - it means a lot to us! ❤️ We're happy to hear that you found ordering easy and we take your feedback about discount codes to heart. We want to make sure your next experience is even better! 😊
We look forward to welcoming you again. Have a great day!
Best regards, Tenna
Runningxpert.com
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