Bought two shorts and a t-shirt, in retrospect I wouldn't do it again. The quality-price ratio is underwhelming to acceptable even at the constant offers (2-in-1 shorts for €33), the stitching is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took a bit longer to receive the item, that's acceptable. But colour and size don't match my expectations and I get no reply on my request for their return instructions (even sent the request twi... See more
Company replied
I ordered the black running shorts, these took 4 weeks to be delivered which I was unhappy about, I’ve ran in the shorts 3 times now and find the inner short which holds the phone is too thin, my phon... See more
Company replied
The products are decent quality - if they arrive! I have tried numerous times to contact the company about a non-delivered item but there has been no response. The shorts I have had delivered are good... See more
Company replied
2.5
Poor
80 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam company
Scam company. I ordered a pair of 2 in 1 run shorts. After 2 weeks the wrong product was delivered. They don't accept returns and are based in China.
January 28, 2026
Unprompted review
Reply from Runnractive
Hi Tom,
We’re very sorry to read your review and understand how frustrating this must have been.
Receiving the wrong product is not acceptable, and we sincerely apologise for that mistake. If an incorrect item was delivered, this should have been reviewed and resolved properly by our support team.
We would also like to clarify that we do offer resolution options when issues occur. While our warehouse and fulfilment partners may be based internationally, we remain responsible for handling customer concerns fairly and professionally.
Please contact us directly with your order number and a photo of the item you received so we can urgently investigate and arrange an appropriate solution for you.
We regret that your experience has led you to feel this way and genuinely hope to resolve this properly.
Kind regards,
RUNNR customer service team.
This company is a scam
This company is a scam. I’ve ordered, bogus updates on tracking no return email.
January 22, 2026
Unprompted review
Reply from Runnractive
Hi Chris,
We’re very sorry to read this and understand how concerning it must feel.
We want to clearly state that we are not a scam company. If you have received tracking updates that seem incorrect or have not received a reply to your emails, we sincerely apologise. That is not the experience we aim to provide.
Tracking information can sometimes show limited or delayed updates depending on the carrier, especially during international transit. However, this should always be clarified properly by our support team.
Please contact us again directly with your order number so we can urgently review the tracking details and provide a clear explanation. If there has been an issue with your shipment, we will work toward a proper resolution.
We appreciate you bringing this to our attention and hope to resolve this as quickly as possible.
Kind regards,
RUNNR customer service team.
Happy Purchase
No issues with the purchase process and I am happy with the product (noting to date I have only had minimal use).
January 22, 2026
Unprompted review
Trying to contact support to arrange a…
Trying to contact support to arrange a return, but no response. Based on other reviews, this seems the norm.
They also state on the website that there are no refunds, which I'm sure is against UK consumer law.
Shorts seem poor quality, and the print has a fault. I have now raised a dispute with Shopify, and I’m about to submit a chargeback request with my bank.
January 8, 2026
Unprompted review
Reply from Runnractive
Hi Simon,
I am very sorry to hear about your experience. As a small team, we aim to solve problems for runners, not create them. It sounds like we missed the mark here, both with the product quality and our communication.
Please know that we do honor returns and refunds for any items that arrive with a manufacturing fault, such as the print issue you described. We are currently updating our internal processes to ensure our support team is more responsive and that our policies are 100% clear for our UK community.
We want to make this right immediately. Please email us directly at Support@runnractive.com with 'URGENT: Trustpilot' in the subject line so I can personally ensure your refund is processed and your Shopify dispute is resolved.
Best, Runnr
Quality pair of shorts
Quality pair of shorts, only criticism was the long wait time as I didn’t realise they had come from abroad. I did message several times to no avail. So correspondence with customers is paramount for building confidence in your product.
Once arrived, love the shorts
December 20, 2025
Unprompted review
Reply from Runnractive
Hi Mark,
Thank you so much for the honest feedback. I’m really glad to hear that now the shorts have arrived, you’re enjoying the quality and the fit.
I want to sincerely apologize for the silence on our end and the wait time. As a growing brand, we are currently shipping directly from our international workshop to keep our costs down for runners, but we clearly dropped the ball on keeping you informed.
We are taking your feedback to heart for 2026. We are currently overhauling our customer support system to ensure no message goes unanswered and being much more transparent about our shipping journey on the website.
Thanks for sticking with us—it’s feedback like yours that helps us build a better brand. Happy running!
Best, Runnr
Excellent choice and quality of…
Excellent choice and quality of clothing. The long sleeve winter 1/4 zip has been my go to choice during the recent weather, with a base layer in minus 3 conditions. Toasty. Shorts are also great, liner is better for summer on the black pair, the belt shorts are perfect, best for spring onwards. You forget you’re wearing any of them. Delivery was quick too. No complaints.
December 20, 2025
Unprompted review
Reply from Runnractive
Hi Ian,
Hearing that our gear has become your 'go-to' for -3 degree runs is exactly why we do this! Our goal is to handle the distractions—like the cold or the fit—so you can just focus on the miles.
It’s great to hear you’re finding the right use cases for the different liners and the belt shorts too. 'Forgetting you’re wearing them' is the best compliment a practical running brand can receive.
Thanks for being part of the community and for the support. Happy running!
Best, Runnr
Still waiting for my shorts after 2…
Still waiting for my shorts after 2 months, they are now ignoring my request for more information eg delivery or refund. I think I have been scammed. UPDATE It's now 3 months and still ignoring my requests for a refund they also flagged this review as defamatory obviously they don't want consumers to know they are being scammed
December 30, 2025
Unprompted review
Reply from Runnractive
Hi Sean,
I am incredibly sorry for the frustration and the delay you’ve experienced. I want to be 100% clear: you have not been scammed, but it is clear we have failed you in our communication and delivery timeline.
As a small team, we have been working through significant logistical hurdles with our international workshop, but that is no excuse for a 3-month wait or for ignoring your messages. We also apologize for the review flagging; we are currently training our team to better handle feedback, and we want to hear the truth so we can improve.
I have personally looked into your case. Please check your inbox for an email from us with 'URGENT: RESOLUTION' in the subject line. We will be issuing a full refund immediately, and if your shorts do eventually arrive, please keep them as a gift for the trouble we’ve caused.
We are working hard to overhaul our logistics for 2026 to ensure this never happens again.
Best, Runnr
Love the shorts I bought 🤩
December 18, 2025
Unprompted review
Scammers don’t order from Runnr all…
Scammers don’t order from Runnr all seemed okay until delivery date passed. Emailed and received it’s just been delayed allow further working days due to high demands.
Now unable to contact or get a response.
November 6, 2025
Unprompted review
Reply from Runnractive
Hi Daniel,
Thank you for sharing your experience. We’re genuinely sorry to hear how this situation has made you feel.
We completely understand how concerning it is when a delivery date passes and communication does not meet expectations. That is not the experience we want for our customers.
During periods of high demand, dispatch and response times can unfortunately take longer than usual. However, we acknowledge that this does not lessen your frustration, and we sincerely apologise if you have not received timely updates.
We want to reassure you that we are a legitimate business and we take all delivery concerns seriously. If you are still waiting on your order or a response, please contact us directly again with your order number so we can urgently investigate and provide a clear update. If there has been a shipping issue, we will work toward a fair resolution.
We appreciate you bringing this to our attention and hope to resolve this properly for you.
Kind regards,
RUNNR customer service team.
Quality products
Quality products, fast & reliable delivery. Have used your shorts & very happy with them. Ordering new stuff now.
December 16, 2025
Unprompted review
No delivery, no response-looks like a scam
I placed an order, but the product never arrived. Despite sending multiple emails, I received no response at all. Duu to this complete lack of communication, I believe I have been scammed.
Very disappointing experience.
November 16, 2025
Unprompted review
Reply from Runnractive
Hi Metin,
We’re very sorry to read this and understand how frustrating it must feel to not receive your order and not get a response.
First, we want to clearly state that we are a legitimate business and it is never our intention to ignore customers or leave orders unresolved. If you did not receive a reply to your emails, we sincerely apologise. Occasionally, messages can be filtered into spam folders or lost due to technical issues, but that is not the experience we want you to have.
Please contact us directly again with your order number so we can urgently investigate the status of your shipment and provide a clear update. If there has been a delivery issue, we will work with you to find a proper resolution.
We truly regret the disappointment this situation has caused and appreciate the opportunity to make it right.
Kind regards,
RUNNR customer service team.
DON'T order unless you somehow KNOW you…
DON'T order unless you somehow KNOW you will want to keep it! I ordered running shorts. Looked good. I waited about 3 weeks to get them (first problem). When they came I didn't like the fit or quality at all, so wanted to send them back. I went to the website and it gave conflicting information. Some places said only exchanges, some said 30 days returns (second problem). Contacted them through the site. Got a message back to mail it back to China (third problem)! It would either cost 60-70% of the cost of the items to send them back! UGG! I wish I had read these reviews before ordering (lesson learned).
December 9, 2025
Unprompted review
Reply from Runnractive
Hi Mikko,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the shorts did not meet your expectations and that the overall process left you frustrated.
We understand how disappointing it is to wait several weeks for delivery and then find that the fit and quality are not what you hoped for. We also apologise for any confusion caused by the information on our website regarding returns and exchanges. Your feedback about conflicting details is important, and we will review this to ensure our policies are clearly and consistently communicated.
Regarding return shipping, international returns can unfortunately be costly depending on the customer’s location. That said, we always aim to offer alternative solutions where possible so customers are not left feeling stuck with something they are unhappy with.
We would appreciate the opportunity to review your specific case again. If you are open to it, please contact our support team directly with your order number so we can see what can be done to assist you further.
We regret that your experience did not meet expectations and truly value your feedback.
Kind regards,
RUNNR customer service team.
Fake Gear No Labels No Way to Contact
They sent me a running jacket that had ZERO labels, no materials, no size, no care instructions. There phone number doesn’t work, the address is fake, and after sending emails and pictures they seem to be non responsive. Of course no way to alert Facebook so trying here to keep others from suffering the same fate.
December 3, 2025
Unprompted review
Reply from Runnractive
Hi Bill,
Thank you for sharing your experience. We are genuinely sorry to read this.
Receiving an item without proper labeling (materials, size, care instructions) is absolutely not the standard we aim to provide, and we understand why this would raise serious concerns. We take product compliance and quality very seriously.
We also want to clarify that we are a legitimate business, and we never intend to be unreachable or unresponsive. If you experienced difficulty reaching us or delays in response after sending photos, we sincerely apologise. That is not the level of service we strive for.
We would really appreciate the opportunity to review this properly. Please contact us directly with your order number so we can investigate the jacket you received and provide an appropriate resolution as quickly as possible.
Your feedback is important, and we are committed to addressing this.
Kind regards,
RUNNR customer service team.
Fake and not legitimate
1. The item did not ship until I emailed them several times and contacted them by email and instagram. The phone number they kept for contact us is not active. The address is not real.
2. Once I was able to get a hold of someone the shipment took longer than it should to reach me.
3. Once the items arrived, I found out the length of the shorts was not like it was described. The material is really bad, feels like it can tear at any moment. Also one of the shorts was completely done wrong and different than the others. Upon contacting them they responded asking for more specific pictures. After giving them all the proof there is no more response from them. Over $130 gone to waste.
4. Every offer they keep (cyber or black Friday or special deal) is all fake. One place they say 50% one says 70% but when you put everything in the cart the price is the same weather it’s 50% one day or 70% the other day.
5. Them writing that they had over 12K+ orders is not true, since there are barely any reviews and based on the serial order number they only reached 2K of sales
6. They email they sent for the rating if you click on one star it won’t take you to the site to rate. Even if you click two or three stars it won’t take you anywhere. Only when you click on 5 stars does it take you to the trust pilot site.
I am currently just waiting for a refund since I’ve had the worst experience with them and no longer want to deal with them since the only way to contact them is through email which takes a very long time.
Update 8 Jan 2026
Instead of responding to the negative reviews on trustpilot, runnractive have decided to flag my post as defamatory. This shows how instead of facing their customer issues they are trying to hide them from other potential customers.
They have only refunded me 50% instead of full but due to their lack of responses I didn’t want to deal with them anymore
December 3, 2025
Unprompted review
Reply from Runnractive
Hello,
Thank you for taking the time to share your detailed feedback. We are genuinely sorry to read about your experience and the frustration this situation has caused.
First and foremost, we want to clearly state that we are a legitimate business, and it is never our intention to delay shipments, ignore customers, or mislead anyone. If there were delays in dispatch or responses, we sincerely apologise. At peak periods, response times can be longer than usual, but that is not the level of service we aim to provide.
Regarding the product concerns — quality, sizing, and the item being different from what was expected — this is something we take seriously. If there was a manufacturing issue or an incorrect item sent, we should have handled that more efficiently. We are sorry if communication stopped after you provided photos; that is not acceptable and we will review this internally.
In terms of promotions, discounts may vary depending on the specific campaign, product eligibility, or automatic checkout conditions. However, we understand how this may appear confusing, and we appreciate you highlighting it so we can improve clarity.
Concerning reviews and ratings, we do not manipulate customer ratings. If there was a technical issue with how a rating link functioned, that is something we would want to investigate immediately.
We also want to clarify that flagging a review is never about “hiding” criticism. Reviews may be flagged when there are concerns about policy compliance, but we respect customers’ right to share their experiences.
We understand that you received a 50% refund and would have preferred a full refund. If you are open to it, we invite you to contact us directly with your order number so we can re-evaluate your case one more time and see if there is anything further we can do.
We regret that your experience did not meet expectations, and we genuinely appreciate you raising these concerns.
Kind regards,
RUNNR customer service team.
Brand new 2in1 shorts
Brand new 2in1 shorts, nice phone pocket.... for the phone...
My new iphone 17 pro just fell out mid run onto the pavement because the stitching broker on one run. The liner shorts are frankly thin, poor quality, poor quality stitching.
Wish I had saved my money now. Hopefully I will get a refund or something, yikes.
order number and photo of proof of stitching damage available if required.
I did contact you, I was refused a refund and could only get in store credits which you never provided.
December 2, 2025
Unprompted review
Reply from Runnractive
Hi Stefan,
We’re very sorry to read this — especially hearing that your phone fell out mid-run. We can only imagine how frustrating and worrying that must have been.
A stitching failure on a new pair of shorts is absolutely not the standard we aim for, and we take comments about quality very seriously. Thank you for mentioning that you have photos and your order number available — that’s very helpful.
Please contact our support team directly with your order number and clear photos of the stitching damage so we can investigate this properly with our quality team and offer you an appropriate resolution. We genuinely want to make this right for you.
We appreciate you bringing this to our attention, and we hope to resolve this quickly for you.
Kind regards,
RUNNR customer service team.
I ordered the black running shorts
I ordered the black running shorts, these took 4 weeks to be delivered which I was unhappy about, I’ve ran in the shorts 3 times now and find the inner short which holds the phone is too thin, my phone bounces on my leg feeling like it is going to bounce out. But more to the point it’s causeing chaffing. For the money I feel I shouldn’t have bought these shorts.
November 29, 2025
Unprompted review
Reply from Runnractive
Hi Paul,
Thank you for taking the time to share your experience — and we’re genuinely sorry to hear this.
We completely understand how frustrating the longer delivery time must have been, and we’re also concerned to hear about the issue with the inner phone pocket and chafing. That’s definitely not the experience we want our customers to have, especially when using the shorts for their intended purpose.
Your feedback regarding the inner lining thickness and phone stability is very valuable, and we will pass this directly to our product team for review and improvement.
We would really appreciate the opportunity to make this right. Please contact our support team directly with your order number so we can review your case properly and offer a suitable solution.
Thank you again for your honest feedback — it genuinely helps us improve.
Kind regards,
RUNNR customer service team.
Sizes are way to small
Sizes are way to small, I'm a large in most brands but as i could not try these on beforehand, i went for XL, they are still tiny, the biggest size they do is XXL and I'm positive even they would not fit. They don't do refunds and they say they will exchange but you have to send it back to china at your own cost! It also took over 3 weeks to arrive.
November 24, 2025
Unprompted review
Reply from Runnractive
Hi there,
We’re genuinely sorry to hear that the sizing did not meet your expectations. We understand how frustrating it can be when an item doesn’t fit as expected, especially when ordering online without the opportunity to try it on first.
Our sizing can vary slightly from other brands, which is why we provide a detailed size chart on each product page. That said, we completely understand that fit can still feel different in person.
Regarding returns, we do offer exchange and resolution options, and our team is always happy to review individual cases to find a fair solution. If you haven’t already, please reach out to our support team directly with your order number so we can assist you properly and see what we can do to help.
We truly appreciate your feedback — it helps us improve both our sizing guidance and customer experience.
Kind regards,
RUNNR customer service team.
The best shorts i have had for a while
The best shorts i have had for a while. I am a little overweight so this brand spoke directly to me. Will advice everyone to buy here to become part of the Runnr Active community. Cheers!
November 10, 2025
Unprompted review
Reply from Runnractive
Hey George
We really appreciate your feedback — it means a lot to hear that our shorts fit and feel great for all body types.
We built RUNNR to be a community for every runner, and it’s awesome to see that message connect.
Thanks for being part of the RUNNR Active family
Great pair of shorts and does exactly…
Great pair of shorts and does exactly what described (no bouncing phone).
Prompt dispatch and a good quality product and would buy again
October 25, 2025
Unprompted review
Reply from Runnractive
Thanks so much, Mark! We’re really glad you’re enjoying the shorts and that they’re working as described. Appreciate your support — we’ll keep building products that make every run better. 💪
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