RunThrough Events Reviews 952

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and encouraging support, making every interaction pleasant and motivating. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, from registration to the finish line. The user experience is often described as well-organized, inclusive, and enjoyable, with a fantastic atmosphere at events. However, some customers also noted issues with event locations, describing paths as too narrow or routes being poorly managed, leading to bottlenecks and confusion. A few other people felt that the organization was lacking in certain instances, citing a lack of marshals or unclear guidance, which occasionally impacted the smooth flow of events.

What people talk about most

Staff

Consumers consistently express satisfaction with the staff. Reviewers frequently highlight the staff's... See more

Location

Reviewers mention ambiguous feedback about location. While some customers appreciate the variety of... See more

Fitness

People report positive experiences with fitness, highlighting the fun community feel and well-organized... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the well-organized and... See more

User experience

Users describe positive interactions with the overall experience. Many reviewers highlight the events as... See more

Based on these reviews

Rated 4 out of 5 stars

Gloucester 10k / half - this company nail the pre run village. It's super friendly, great atmosphere, helpful staff, great signage, loads of toilets. They also have less waste as the goodie bag is a... See more

Company replied

Rated 4 out of 5 stars

Ran the Dartford Half today - largely well organised, good marshalling & event site was good. Main issue is coming to a standstill after 1k right at the very start. Path too narrow round the lakes for... See more

Company replied

Rated 5 out of 5 stars

Despite my race pack not arriving by post I was able to collect my number very quickly on the day thanks to the efficient RunThrough staff and I really enjoyed the challenging course. I was first over... See more

Company replied

Rated 5 out of 5 stars

I had to drop down a distance from the 10km to 5km and I found I had a quick response via email and on the day when I went to change my number over the volunteer was helpful. The course was flat and... See more

Company replied


Company details

  1. Event Management Company

Information provided by various external sources

RunThrough offer running events in London and running events around the UK. You can enter a 10k, 5k, 10 Mile, Half Marathon and Marathon running events.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

952 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Organisation

Great Organisation. Well organised , supported and enjoyable event. All went to plan. Course was changed due to bad weather and this was communicated well. Nice medal and goodies at the end.

April 11, 2026
Unprompted review
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Reply from RunThrough Events

Hello Brian, thanks for sharing your thoughts. It sounds like you had a great event! We like to take on any feedback when it comes to our events and we pass on all positive feedback to our team. Thank you once again for letting us know about your event - well done!

Rated 5 out of 5 stars

I ran the Regents Park 10k on Saturday…

I ran the Regents Park 10k on Saturday 11 April 2026 and as always found the whole event to be incredibly well organised . As always there were plenty of Runthrough staff, who are always so supportive, attentive, encouraging and friendly , nothing is too much trouble for them . I discarded my extra top on the first lap and assumed that it was gone for ever. After finishing I happened to mention it to one of the Runthough staff at the registration desk ,who immediately looked on his phone and advised me that one of their tailwalkers had picked it up and left it at the finish in one of their boxes . He introduced me to another team member and they took me over to retrieve it . The Runthorugh teams are just amazing , as indeed are all the bag drop staff, marshals etc I absolutely love their events! ( and they have the most generous goody bags at the finish !) and

April 11, 2026
Unprompted review
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Reply from RunThrough Events

Hello Margaret, thank you so much for sharing your detailed review on our event at Regent's Park. It sounds like you had a great experience with us at RunThrough! I am glad you got your t-shirt back and a huge well done on your 10k! We hope to see you again very soon :)

Rated 5 out of 5 stars

Very well organised events

Very well organised events. Would highly recommend and will do more runthrough events.

April 12, 2026
Unprompted review
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Reply from RunThrough Events

Hello Liz, we are so glad that you enjoyed your race experience with us at RunThrough - thanks for taking the time to let us know your thoughts. Well done on your race and we are glad that you will be returning - we will see you again soon!

Rated 5 out of 5 stars

Drayton manor what a great experience

Drayton manor what a great experience. Parking right next to the start line / finish. Entrance to the park less than a few minutes walk. Course worked very well. Great staff on as well.

April 12, 2026
Unprompted review
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Reply from RunThrough Events

Hello Mitchell, thank you for sharing your experience with us at Drayton Manor. It sounds like it was a positive event! Well done on your race, we hope you enjoyed the rides afterwards and we hope to see you very soon!

Rated 5 out of 5 stars

Always great events

Really well organised and a great atmosphere at all the RunThrough events I've taken part in

March 15, 2026
Unprompted review
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Reply from RunThrough Events

Hello Ben, thanks for sharing your thoughts on the event you joined us for. It sounds like you had a great race! Well done and we hope to see you again soon :)

Rated 5 out of 5 stars

VictorianPark 5k - Had an absolute blast!

Joined the RunThrough event at Victoria Park on 3 April for the 5k.
This was the first RunThrough event that we joined but it certainly won’t be the last.
Doesn’t feel as commercial as larger running events.
Really fun community feel and the most fun run event we’ve joined so far!

April 3, 2026
Unprompted review
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Reply from RunThrough Events

Hello Markus, we are super thankful for your great review of your event experience at Victoria Park, a huge well done to you on your 5km race! Sounds like it was a lot of fun - we hope to see you again soon :)

Rated 5 out of 5 stars

Battersea 5km - great race

I had to drop down a distance from the 10km to 5km and I found I had a quick response via email and on the day when I went to change my number over the volunteer was helpful. The course was flat and very well supported by Marshall’s. Even with 3 different races taking place I didn’t feel crowded and felt everyone respected each other. This wasn’t my first runthrough event and won’t be my last.

April 4, 2026
Unprompted review
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Reply from RunThrough Events

Hello Chelle, thank you for sharing your positive thoughts on the Battersea Park 5k. It was such a fab day and I am glad that you were a part of it! A huge well done on your 5km race and we hope to see you again very soon!

Rated 5 out of 5 stars

Lovely staff … we’ll sign posted … warm…

Lovely staff … we’ll sign posted … warm up is practical and inclusive

April 4, 2026
Unprompted review
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Reply from RunThrough Events

Hello! Thank you for sharing your review of our event across the weekend. A huge well done on your race! I have passed on your points to the team - thanks again for taking the time to share your thoughts!

Rated 5 out of 5 stars

I was racing on behalf of the Wolves Foundation

I was racing on behalf of the Wolves foundation and race pack was already there and waiting for me.
Staff were really friendly and helpful.

March 29, 2026
Unprompted review
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Reply from RunThrough Events

Hello! Thanks for taking the time to write about your experience with RunThrough. I have passed on your positive pointers and we want to celebrate your race. A huge well done to you for racing on behalf of the Wolves foundation - you are incredible! Well done and we hope to see you at another event soon :)

Rated 5 out of 5 stars

Had a great experience

Had a great experience with run through for the Richmond Half Marathon was a great day and to top it of got a PB of 1 hour and 59 minutes for my half Marathon would recommend anyone to sign up for a runthrough race day so fun and such a good day out.

March 29, 2026
Unprompted review
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Reply from RunThrough Events

Hello James, thanks for taking the time to share your thoughts on your race with us at RunThrough. A huge well done to you on your PB! I know that Richmond Park will have challenging terrain, so congratulations on that! We hope to see you again sometime soon and thank you again for sharing your review :)

Rated 5 out of 5 stars

My first ever race & I did the half marathon

My first ever race & I did the media city half marathon. Very well put together. Great medal.

February 3, 2026
Unprompted review
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Reply from RunThrough Events

Hello Maisie, thank you for taking the time to review your event day with us at Media City - you absolutely smashed it! A well deserved medal for you after the half marathon distance is one to be treasured. Hopefully you are resting up and checking out other events later in the year! Well done.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Booked through Let’s do this

Booked through Let’s do this. Run through cancelled the event with no communications. I had to google two days before the event to find out what happened. I asked for a refund twice and they keep asking me if I want credits instead of just refunding me. They are not a company that listens or communicates. Will not be using again.

March 29, 2026
Unprompted review
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Reply from RunThrough Events

Hello Ash, thank you for taking the time to write a review. I would like to request some more information from you, if possible? We do send out communications for cancelled/postponed events to all of our participants, so I would like to see if this information got lost. If you could drop us an email with your details, we can see what issue occurred. We would like to support you on this, so we will continue to discuss this matter with you on email :)

Rated 5 out of 5 stars

best running company in UK

I have been with the company for 10 years and watched it grow into the huge UK brand it is today. I have set pb's into my 50's that are crazy, made many friends, earned 100s of medals, and enjoyed running in all weathers.
Runthrough are totally inclusive of all people - age, gender, ability. They have it all, and when you turn up and see 1600 people on a course on a Sunday morning with a lot of families attending, and stalls of snacks and coffee, and great encouragement for all from whoever is on the mic, it's a great experience.

I love the company, the staff and volunteers are amazing and so friendly and hard working, so if you feel like giving a 5k a go, lace up those trainers and join the club! It doesn't matter if you speed round, plod round, or somewhere in between - you are still running and still being a better you. And RunThrough love you for that.

Running has helped me when life have been tough. My running friends are there for me and this company is a focus. It is what gets me up at dawn on a Sunday sometimes for a race or a training run. They are the best! Inspirational, and my motivation.

March 8, 2026
Unprompted review
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Reply from RunThrough Events

Hello Andy, firstly, thank you so much for sending your thoughts and kind words. I know the team will absolutely love your feedback, so I have passed this over to them. I am sure they will be thankful for your review. I am glad that you have found RunThrough to be a help for you personally and for your running. I believe you truly will inspire many others with their own personal journey! Thank you once again for taking the time to write a review and we are excited to see you once again at an event soon!

Rated 5 out of 5 stars

Heaton park 5k/10k/ half marathon

Despite the hilly course I really enjoyed my run with run through. The staff were very helpful and kept the runners motivated around the course also I have done 4 more races before this one and they have all been organised great and no problems and I am looking forward to my next one on Sunday on the 5 of April

March 29, 2026
Unprompted review
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Reply from RunThrough Events

Hello Oscar, thanks for taking the time to share your thoughts! A huge well done on completing the Heaton park event - the course is really tough, but you conquered it! Sounds like you are on a roll, so a massive good luck to you for your race in April with us and hopefully many more in the future :)

Rated 5 out of 5 stars

Great day

Lovely marshals, good atmosphere and enjoyable day for my first half marathon!

March 29, 2026
Unprompted review
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Reply from RunThrough Events

Hello Lydia, I am super glad that you enjoyed your first ever half marathon with us at RunThrough! Well done on completing such an incredible challenge. Thanks for taking the time to share your experience with us and we hope that you will be back for another race sometime soon :)

Rated 5 out of 5 stars

Great experience...

Just ran the Town Moor & Exhibition Park 5k at Newcastle. It was fabulous. Very well organised, great customer service and value for money. It was a freezing cold morning but everything went smoothly. I received loads of photos too, on the same day as the Event, and they were included in the cost of the race - brilliant.

March 29, 2026
Unprompted review
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Reply from RunThrough Events

Hi Ann, we are so thrilled to hear you had such a great time at the event and a huge well done on your 5k! We hope to see you crushing it at another event soon :)

Rated 1 out of 5 stars

Wolverhampton 10k 29 03 2026

Wolverhampton 10k 29 03 2026. Absolute shambles, arrived at 8.15am to collect the bib, which should have arrived in the post! Huge queues and not enough check in desks. Queued for 50mins well after 9.00am to be told bibs had run out, organisation was non existent. No apologies or anything from anyone. I paid £35 for a place, not an issue, but then you don’t have a chip to officially obtain your time. We left the stadium at 9.37am. On arrival back, there was further delays, one queue for people with a race number and another for ones without, where you registered your name and time. Luckily I had reset my watch at the beginning. This led to a huge queues which backed up to the finish line, delaying runners getting over the line. Also the snack stations are in the wrong location as runners tended to gather around these, causing further delays. I wouldn’t run here again, it was my first official 10k and a really bad experience. AVOID AT ALL COSTS!!

March 29, 2026
Unprompted review
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Reply from RunThrough Events

Hi Bally, thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience at the Wolverhampton 10k.

We completely understand how disappointing this must have been, particularly as your first official 10k and we sincerely apologise for the disruption to your race day.

Unfortunately, we encountered an unexpected issue with the postal delivery of a number of race packs by Royal Mail, which meant many participants did not receive their bibs in advance. While contingency plans were put in place for on the day collection and timing, the scale of the issue was significantly greater than anticipated, which led to the queues and delays you described.

We fully acknowledge that this affected the overall organisation and runner experience, including the congestion around the finish line and refreshment areas. This is not reflective of how we operate, and we are taking this feedback seriously to ensure stronger contingency planning and improved event day logistics in the future.

We truly appreciate your feedback and hope we may have the opportunity to provide you with a much better experience in the future.

Rated 5 out of 5 stars

Walked the Surrey half marathon on…

Walked the Surrey half marathon on Sunday and the staff/marshalls were so amazing. Reassuring, supportive and helped us feel safe. They cheered us on at every opportunity as well as bystanders along the route. Loved the sweet children with signs for high fives to give energy boosts and jelly babies. I was in the last small group finishing and was so grateful for their support. Well organised and inclusive. Finished in 3hrs 42 mins.

March 22, 2026
Unprompted review
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Reply from RunThrough Events

Hi Cheryl, firstly a huge well done on smashing your Half Marathon with us! We are so glad to hear you had such a great time and felt supported throughout the entire route. Well done again and we hope to see you at another event soon :)

Rated 5 out of 5 stars

Ran the Gloucester 10 K

Ran the Gloucester 10 K. Although it took 10 minutes to get to the start which is probably the case in any race the whole experience was fantastic very well organised well marshalled and well run (!). Look forward to doing the next one

March 22, 2026
Unprompted review
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Reply from RunThrough Events

Hi Nicole, a huge well done on crushing your 10k with us - we are so glad to hear you enjoyed yourself and had a fantastic experience. We look forward to seeing you crush it again soon :)

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