Terrible experience
Terrible experience - reserved the car 2 months ahead, paid fully although it wasn't mentioned and the link for terms and conditions is broken , canceled just after a couple of hours (less then 24 hours) - got refund almost 200 euros less !!! Total scam, don't get near them, there are better companies in Prague
Reply from runwellrentacar.com
Dear Mr. Gleenberg
Thank you for your feedback.
Nevertheless, we will answer it in order to warn other clients from such inappropriate behavior.
Let`s start with the fact that all your statements about broken links and some huge amounts withheld from you are frankly false. The rental conditions could be read at any time by this link. Moreover, the conditions for canceling a reservation are marked in red there.
https://runwellrentacar.com/car-rental/prices-conditions/
In addition, you twice confirmed reading the terms and conditions and agreeing to them during the reservation process (checkboxes).
We would also be interested to see at least any document indicating that you were charged, as you claim, 200 euros. Although in fact you were charged the amount of one day of car rental, which you also agreed twice via email.
Unfortunately, during the high season in Prague there is indeed often a shortage of 7-9 seater rental cars, and we are well aware that people often make multiple reservations with different rental companies, absolutely not caring about other tourists who, because of this, are not able to order a car. But not everyone who does this bothers to read the conditions for canceling orders. Therefore, we always encourage all clients to respect not only us and our conditions, but also other people.
Have a good holiday.