RUO Reviews 41

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

This company has no integrity. Super shady. They won’t even respond to emails. I tried 3 times to get ahold of them regarding a payment issue. If they can’t communicate with their customers, do you re... See more

Rated 5 out of 5 stars

Placed two orders with ruo. Both times the orders have arrived super fast - had to contact the customer service over a missing vial but replied same day (within hours) no problems! better pricing than... See more

Rated 5 out of 5 stars

Customer Service via email was very helpful, even during the holiday rush. I ordered a package to the wrong address. Noticed the same day of order, emailed them, and sent them a ticket, and the... See more

Rated 5 out of 5 stars

I have ordered from them a few times and service is always top notch. I did have a few missing vials from my last order, but customer service responded quickly and shipped out the missing vials with... See more


Contact info

4.1

Great

TrustScore 4 out of 5

41 reviews

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Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from Ruo and couldn’t be more pleased, shipping time was extremely fast and arrived ahead of schedule! Definitely going to be a returning customer🙏 Thank you to the team at RUO!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have ordered from them a few times and service is always top notch. I did have a few missing vials from my last order, but customer service responded quickly and shipped out the missing vials with a few business days, exactly as they stated. I recommend this company and will continue to order from Ruo.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered Peptides to Wrong Address and They Fixed it

Customer Service via email was very helpful, even during the holiday rush.

I ordered a package to the wrong address. Noticed the same day of order, emailed them, and sent them a ticket, and they fixed it within a business day.

They were very communicative and helpful.

The peptides came safe and sound.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

The product I received was damaged but…

The product I received was damaged but I contacted customer service and literally within the next hr they got back to me wasn't expecting it to be that fast they sent a new shipment to me completely free of charge definitely appreciate there customer support team it's really great

January 26, 2026
Unprompted review
Rated 3 out of 5 stars

I ordered because of hacksmith

I ordered because of hacksmith.
Prices were great.
I spent a few hundred.
Tried the ret-ta.
Stings with every poke. Not another brand I was using…. Don’t be fooled by low prices.

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

I paid for my order ..they never…

I paid for my order ..they never shipped my order out . I emailed them on multiple occasions.. They never responded... And they never returned my money ..basically a total scam

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Recommend!!🔥

Amazing company. 10/10! Amazing costumer service and great products for researching. Glad I found these guys! They make the whole process so easy from start to finish. 100% recommend!

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Placed two orders with ruo

Placed two orders with ruo. Both times the orders have arrived super fast - had to contact the customer service over a missing vial but replied same day (within hours) no problems! better pricing than most.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID RUO. Substandard products with no Customer Service.

Ordered peptides. They sell very poor quality products. I had a few vials not reconstitute properly. When examined, they were barely 70% pure with a bunch of unknown elements. I reached out for a refund and sent a video of the milky coagulation in their vial. They refused a refund. I've been reconstituting these peptides for over 10 years and know how to do it. AVOID THEM AT ALL COST!

December 2, 2025
Unprompted review

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