Rush Hair & Beauty Reviews 

3,090
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and welcoming, often highlighting their attentive listening skills and expertise in delivering desired results. Many people appreciate the exceptional service, noting that stylists provide valuable advice and create a pleasant, comfortable atmosphere, making each visit a positive and confidence-boosting experience. However, some customers also noted dissatisfaction with the final results, experiencing issues like hair loss, visible roots after highlights, or cuts not meeting expectations. A few other people also felt that customer service was unsatisfactory, citing instances of rudeness from staff or managers, appointment mix-ups, and wasted time.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, praising stylists for their professionalism,... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing great satisfaction, loving their new... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant dissatisfaction with the... See more

User experience

People report positive experiences with user experience, with many describing it as brilliant and great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Farah who did my hair was amazing and professional. I’m really pleased with the results. I would have expected a slightly nicer experience for the money I paid if I’m honest, the salon is quite sm... See more

Company replied

Rated 5 out of 5 stars

Always the best service provided by the brilliant Claudia !! And so happy with my recent hair colour. Claudia listened to what I wanted, advised based on her years of expertise and executed it to per... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Rush Stratford. All the staff are great and make it a very welcoming place. I’ve been coming here for over a year and every hair cut is amazing, Harvey never disappoints! Salon is alw... See more

Company replied

Rated 5 out of 5 stars

Amazing experience again today with Sonia in Bromley. Always an excellent cut and her blow dry is BRILLIANT 🤩 she very kindly offered to pin curl too so I can take down before going out tonight.

Company replied


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,090)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

Good service . Nice coffee or bucks fizz at xmas. Lovely hair wash. Great blowdry.

December 5, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Charlotte!

Thank you so much for your 4star review. We really appreciate your support and are so pleased you enjoyed your visit. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I love the people here

I love the people here and most of all I can trust them every time to make my hair look great

December 17, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Rachel!

Thank you so much for your five star review. We really appreciate your support and are so pleased you enjoyed your visit. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Colour specialist

Nik, is an absolute genius when it comes to my hair. Cut and colour is always fantastic alongside the relaxed atmosphere. I can’t recommend highly enough.

December 6, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Mark!

Thank you so much for your five star review. We really appreciate your support and are so pleased you enjoyed your visit. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Love Rush Reigate

I can’t recommend this salon enough, Gemma is fantastic -so friendly, warm, and genuinely personable. I’m someone who never really knows what to do with my hair, and Gemma is always full of great suggestions, talking me through options and helping me figure out what will work best. She really listens, especially when it comes to length, and I always leave feeling amazing and really happy with the result.
The whole team also deserves a special mention for how wonderful they were with my daughter’s first haircut. She has very curly hair, and they made the experience so special for her, the full treatment, lots of care and attention, and such a lovely atmosphere. They made her feel truly celebrated, and it meant so much to us.
A fantastic salon with a talented, caring team. Highly recommend!

August 4, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Katie,

Thank you so much for sharing such lovely feedback. We’re so pleased to hear how well Gemma looks after you and that she takes the time to guide you through options and really listen to what you want. It’s also wonderful to hear that your daughter’s first haircut was such a special experience and that the team helped make her feel comfortable and celebrated. Your kind words mean a lot to us and we really appreciate the recommendation. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Excellent service

Nik at the Brighton salon has been doing my hair for the past 4-5 years. I wouldn’t trust anyone else with my hair and I always get compliments after I’ve been, even from my husband who never usually notices anything!!)
Highly recommend

December 12, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Heidi,

Thank you so much for your lovely feedback. We’re really pleased to hear that Nik has been looking after your hair for so many years and that you always leave feeling happy with the results. Compliments like that definitely say it all. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I’ve been going to Rush in Reigate for 10 years …

I’ve been going to Rush in Reigate for years and have always been happy with their service and friendly welcome. Would definitely recommend.

January 10, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Hey Liz!

Thank you so much for your feedback. We’re really pleased to hear you’ve enjoyed many years of great service and a friendly welcome at Rush Reigate. We appreciate the recommendation and look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Over 50’s are still worth it.

It can feel a bit intimidating to walk into a salon where beautiful people are all around. I’m not beautiful and no one is going to ask to photo me for social media but I feel great when I leave feeling my best when the stylist has looked at me and not what I can do for them.

September 26, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Helen,

Thank you for sharing such thoughtful feedback. We’re really pleased to hear that you feel comfortable and cared for during your visit, and that your stylist focused on making you feel your best. That’s exactly the experience we want every client to have. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I keep going back year after year ……

Rush Brighton has an amazing team that listens and gives you the hairstyles you require. Professional, talented and friendly staff. I enjoy every visit and love the relaxed atmosphere.

December 13, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Ann!

Thank you so much for your feedback. We’re really pleased to hear you enjoy the relaxed atmosphere at Rush Brighton and that the team listen and deliver the styles you’re looking for. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Rush Brighton

I have been going to Rush in Brighton for a few years now and I cannot rate the service enough! Nick does my hair and he is incredible. We have gone through so many different styles and colours and Nick delivers EVERY TIME. He is the best hairdresser I have ever had, he listens to what I want and always meets expectations. I told him recently I was ready to return to my blonde era and he did not disappoint! I always leave feeling my best and am always so excited and cannot wait for my next appointment! The team are superb and are so friendly! I can’t imagine ever going anywhere else, they are the best!

December 29, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Jessica!

Thank you so much for your amazing feedback. We’re so pleased to hear how well Nick has looked after you over the years and that every style and colour leaves you feeling your best. It’s great to know he listens and delivers exactly what you’re hoping for, especially on your return to blonde. We’re also glad the whole team makes every visit enjoyable for you. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Lovely professional staff

Rush at Reigate is a lovely salon, the staff are professional and friendly. I have been a regular customer for several years and have never been disappointed.

December 21, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Ms Ann Wright!

Thank you so much for your feedback. We’re really pleased to hear you’ve enjoyed your visits to Rush Reigate over the years and that the team continue to provide a friendly, professional experience. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I have my hair regularly cut in the…

I have my hair regularly cut in the Reigate salon. I am always very pleased with my haircut and the staff are very friendly.

January 2, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Hey Alan!

Thank you for your feedback. We’re so pleased to hear you’re always happy with your haircuts at our Reigate salon and that the team make you feel welcome. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Had great The hairdresser did a very…

Had great The hairdresser did a very good job of my hair

November 11, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Katrina!

Thank you for your feedback. We’re so pleased to hear you were happy with your hair and that the stylist did a great job. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Love the Balayage done by Veena!

I’ve been going to Rush George Street for my balayage for a few years now. Veena done my hair for me and I love it! She was friendly, polite and listened to what I wanted. I love my hair and have been receiving so many compliments. Thank you so much Veena for doing my hair! 😁

December 24, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Sujal!

Thank you so much for your lovely feedback. We’re really pleased to hear you loved your balayage and that Veena took such great care of you. It’s wonderful to know you felt listened to and are enjoying all the compliments on your hair. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Outstanding quality of service

I’ve been seeing the team at Rush for several years now and I highly recommend them ( Nik and Alex specifically )
They are always welcoming, friendly, and the quality of the services they provide is outstanding.

December 27, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Laura!

Thank you so much for your feedback. We’re really pleased to hear you’ve enjoyed seeing the team over the years and that Nik and Alex continue to provide a welcoming and friendly experience with great results. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Rush Brighton is my go to hair salon.

Rush Brighton is my go to hair salon.. I am there every six weeks with Nik who does an amazing job of doing my hair so beautifully., I travel an hour to go to him but the experience is amazing and super professional and I would never go anywhere else. Ten out of ten on every level ❤️

January 9, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Hey Jo!

Thank you so much for your lovely feedback. We’re so pleased to hear that Nik continues to take great care of you and that you’re happy to travel to see him. It means a lot to know you enjoy the experience and professionalism every visit. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Very happy with service

Always good 👍

December 7, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Zuzana!

Thank you for your feedback. We’re so pleased to hear you always have a good experience with us. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Best in Brighton

Been a client since 2024. Always had a great experience with Nik who is careful to always deliver with an agreed end goal in mind. Highly recommended

December 7, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Chris!

Thank you for your feedback. We’re so pleased to hear you’ve had great experiences with Nik and that he always works with you to achieve the end result you’re looking for. We really appreciate the recommendation and look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Been going to rush for over 12years…

Been going to rush for over 12years now. Amazing service, Gemma is the best wouldn’t go anywhere else

January 8, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Hey Valued Client!

Thank you so much for your lovely feedback. We’re so pleased to hear you’ve been with us for over 12 years and continue to enjoy the service. It’s great to know Gemma takes such good care of you and that you wouldn’t go anywhere else. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

The whole team is beyond welcoming and…

The whole team is beyond welcoming and warm, and all fantastic with understand exactly what you want to achieve. Rush is a pleasure!

January 8, 2026
Unprompted review
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Reply from Rush Hair & Beauty

Hey Tilly!

Thank you for your feedback. We’re so pleased to hear that Alex and the team in Brighton continue to provide colour, cuts, and styling that leave you happy and confident. It’s great to know the advice on treatments like Olaplex has been helpful in caring for your hair. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Perfection

The stylists are so friendly and the results are always excellent. Perfection.

December 19, 2025
Unprompted review
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Reply from Rush Hair & Beauty

Hey Glyn!

Thank you so much for your feedback. We’re really pleased to hear you always enjoy friendly service and excellent results. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

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