Russell Dean Furniture Reviews 

We recently visited Russell Dean as we had decided that we wanted to purchase a double recliner sofa, in leather.
When we arrived we were directed to the correct floor and were able to wander around undisturbed. Once we had looked at some sofas we approached the sales assistant, Laura, to ask for her help. She listened patiently to what we were looking for and then pointed us towards sofas that matched our requirements. She then left us alone to have a look at them and only returned when we asked her. She then went on to show us how the recliner worked and made sure that we felt comfortable with it. She then took time to chat with us and discuss colours and availability. She offered us coffee whilst we were considering things and, once we had decided that we wanted to go ahead she invited us to join her at her desk. She was polite, friendly and knowledgeable and at no time did we feel pressured in any way. She wrapped up the transaction without fuss and fully explained about lead times and the delivery procedure.
To sum up, an overall relaxing experience made better by Laura’s pleasant personality.

After numerous visits to both Russell Dean & a couple of their Lancs. counterparts, each time we'd visited this store, we constantly felt drawn back to their excellent, 'no pressure' and patient service. All staff at the Russell Dean store were a pleasure to talk to of our needs, sharing their knowledge without adding any pressure to 'make a sale'! Troy, who we did put our order through just before Christmas, has still remained in regular communication, as we await the delivery of our new lounge furniture, full of anticipation of quality goods, backed by an A1 sales & after-sales service! Big thanks to Troy & all at Russell Dean!👏 We wouldn't hesitate to recommend them to you for 5***** service!

Fantastic store, could hardly choose a suite with all the choice. Very well laid out easy to navigate and great staff. We spent two hours there, and were helped in many ways by Samantha, whose knowledge of the products was impressive. We were left alone when choosing and discussing but when we went to Samantha, she was ready to help again, never pushy with a friendly manner. It was great service and we have already decided to return and buy dining room chairs, and we shall look for Samantha again. I cannot overstate what a great furniture store it is.

We recently visited Russel Dean for the first time, we were so surprised by the size of the showroom, the choice available and the friendly staff, particularly Troy who was so helpful and knowledgeable without being pushy. The customer service Troy delivered was excellent and I would highly recommend a visit.

Troy helped and supported me in buying a sofa and snuggle chair for my new home.
He was very welcoming and helpful in my decisions.
Really appreciate all your help and your patience. Five stars throughout. Thanks Troy! A very happy customer, you show true dedication to your job and your team.

We'd had already short listed Stressless chairs but wanted to see more colourways 'in the flesh' after visiting local retailers with limited stock. After a cheerful welcoming Laura explained more functions than we had been told before and left us aloe, with a coffee, to mull over the selection process. Her knowledge was impressive and nothing was too much trouble. We had some building work to do and she explained they could wait until we were ready and even hold delivery if necessary. A colour swatch is on its way to us for future use too. Well worth the journey from Bingley and very happy with our choice, Thank you so much Laura!

Great service, definitely be back thanks Troy for your time

We visited the store and had some exceptional service from Troy. He was excellent and really supported us through our decisions. I couldn’t recommend Russell Dean enough to all of my friends and family. Thank you.

Had a lovely experience looking round the showroom. Troy was very friendly and explained everything clearly. Thank you

We recently bought a piece of furniture from Russell Dean Furniture Shop, and Troy was a huge help throughout the entire process. He was knowledgeable, patient, and really listened to what we were looking for. Troy made sure we found the right piece for our home and answered all our questions without ever being pushy. The experience was smooth from start to finish, and we’re extremely happy with our purchase. If you’re shopping at Russell Dean Furniture, definitely ask for Troy — he makes a big difference.

Mytholmroyd Store.
Visited the store a couple of times recently looking for a new suite.
We were undecided on what we were looking for and had a good browse around.
No pushy sales person trying to sway us one way or another.
We talked with Samantha, who turned out to be the most patient and helpful sales person you could wish to meet.
With her help we have chosen a new suite and recliner.
Thank you Samantha 🌟

We went to the store in search for a sofa. They have a good selection and range of prices. Laura the salesperson was very helpful, and able to answer our queries/questions we had about the sofas we liked, Laura said to have a good look around the store which we did. We found 3 sofas we liked very much and Laura suggested we take fabric swatches and take time to view them in different lighting in the store to help us in making a decision. Nothing was too much trouble. Thanks Laura for your assistance.

Loyal customers for 25 years but have to say, Troy excelled this time above and beyond the norm.

No pressure, knowledgeable, informative and patient.

Highly recommended.

Went in to buy a sofa advertised in an email
The salesman Ronan came over when I asked and helped me with my requirements and gave great advice leaving me to choose the most suitable one for us
He sorted out the paperwork and made sure I received my discount and when I could expect it to arrive
This is my favourite furniture store worth the 44 mile drive from home

Showroom very impressive but not pretentious . Walked round with ease without any hassle from pushy salesmen .
When we decided to approach a salesman Troy we felt immediately as ease . He was very informative , showed us exactly what we were looking for and gave us thinking time . Big decision.
He did his job with the upmost professionalism and we liked that . No pressure and he got the sale .
He has kept us informed throughout this process and we are looking forward to the delivery of our new sofa . Thank you Troy . Credit to Russell Dean .

The company have a large selection of different types of sofas for sale. Troy Ragona, the sales person, went out of his way to find the exact size of sofa that I wanted. He was very helpful.

We visited the store today to look for a sofa that we had seen online. Laura was really helpful and showed us the one we were after. She explained everything really clearly and left us to take our time in deciding what we wanted. There was no pressure to make a quick decision, which meant we could have a look around the rest of the shop and found a rug that we liked too. We are really happy with our purchases and can’t wait for our sofa to arrive!

What a great experience. We really enjoyed our extended time in the shop (there was so much choice). All the assistants were helpful but not pushy and when we finally made pur minds up Troy was incredibly helpful and efficient.

We were greeted by Laura in the store. We wanted a sofa and explained the type we were looking for. Laura was very helpful and friendly when we asked for advice. She was very knowledgeable about what we were looking for & helped us decide on our purchases. Very enjoyable experience

Great customer focused/ friendly/ helpful/ professionalism from Troy , great choice of quality furniture , my now go to place for furniture, will be back when we need sofas for the front room