Russell & Russell Solicitors LLP Reviews 

686
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and quick to respond to any queries throughout the entire process. Reviewers often describe the overall service as completely seamless and stress-free, noting that communication is always clear, timely, and reliable from start to finish. Some reviewers were not happy with communication delays, mentioning specific instances where they had to chase for updates or experienced poor responsiveness. A few consumers also felt that certain team members lacked proper engagement or failed to provide sufficient guidance during more complicated legal matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, dedication, and excellent... See more

Service

People report positive experiences with service, highlighting high levels of professionalism, clear... See more

Customer service

Users describe positive interactions with customer service, highlighting professional communication and... See more

Response time

Reviewers mention positive feedback about response time, consistently praising the fast and professional... See more

User experience

Consumers find user experience to be highly positive, praising the smooth and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial contact was fairly standard for a conveyancing solicitor. However, once Misbah Ahmed became involved, it was a joy to deal with them. Her attention to detail was second to none and her reactio... See more

Company replied

Rated 5 out of 5 stars

Zoe,Victoria & Claire are a fantastic asset to this company . During a stressful house sale the ladies were fantastic nothing was too much trouble for them . They pick up the phone straight away ,... See more

Company replied

Rated 5 out of 5 stars

I'm sat in my new house doing this review i didn't think there could be so many obstacles in the way on a new build though Russell and Russell managed to sail through. One of the things that stood ou... See more

Company replied

Rated 5 out of 5 stars

Such a brilliant team. I just want to thank Alex Korko, Charlotte and Sufiya at Russell and Russell. After 26 years we decided to move home and following a recommendation we decided to appoint t... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Divorce Lawyer
  5. Estate Planning Attorney
  6. Legal Services

About Russell & Russell Solicitors LLP

Written by the company

Russell & Russell are a well established law firm in the North West with branches extending from Chester, Bolton, Bury and Middleton. From our North West base we provide legal services across England and Wales. We hold a Legal Aid franchise for Family & Criminal legal aid and quality marks Lexcel, Quality Conveyancing Scheme and Wills & Inheritance Quality Scheme and more.

Our reputation is built through our people and their expertise, care and approachability. Please get in touch.

Property - buying & selling, remortgage, auctions...

Family - divorce, separation, children, cohabitation & legal aid...

Wills & Probate - wills, probate, lasting power of attorney, court of protection...

Personal Injury - serious injury, medical negligence, accidents at work...

Criminal Litigation - legal aid and private representation...

VISIT OUR WEBSITE SEND US AN ENQUIRY CONVEYANCING QUOTE


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

686 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(686)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Janine and Victoria were great throughout the purchase of my property. Always kept in touch. Confirmed everything was correct. Great service from both. Thank you

July 15, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you Andy for your reivew and we will pass your praise on to Janine and Victoria

Rated 5 out of 5 stars

Russell & Russell Solicitors

Russell & Russell Solicitors, Chester.
Throughout the conveyancing process, there was a high standard of professionalism. Communication was consistently clear, prompt, and easy to understand. Any questions or concerns I raised were answered in a timely manner, keeping me well informed at every stage of the process.
The team especially acted efficiently and took prompt action whenever required. Documents were processed without delay, and I was regularly updated. Their proactive approach helped ensure that everything progressed as smoothly as possible.
The conveyancing team was courteous, knowledgeable, and well organised.
Overall, I was very satisfied with the conveyancing service provided by Russell & Russell Solicitors. I would have no hesitation in recommending their conveyancing services to others.

July 1, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for your review and positive feedback. We are glad to hear to hear you would recommend us and that you were satisifed with our services.

Rated 5 out of 5 stars

All of the team were brilliant

All of the team were brilliant, I couldn’t have asked for anymore.

A great choice for anyone looking to move home.

Thanks for all your support and assistance

July 14, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you for your 5 star review and your lovely feedback which we will pass onto the team

Rated 5 out of 5 stars

Zoe and crew were outstanding,

Our house buying experience was inarguably touch. Delays and complications kept arising, and the vendors solicitors were horrid. HOWEVER, Russell and Russell, more specifically Zoe, Victoria and Claire were OUTSTANDING. Always keeping me informed, constantly chasing things up until we got the win. Couldn’t be happier with them.

July 10, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you James for your review and we will ensure Zoe and the team recieve your praise. We are glad they got you through what sounds like a difficult transaction.

Rated 5 out of 5 stars

Fantastic Communication from Kamran

I got assigned to Russell & Russell for the legal's for a remortgage and right from the start until completion, their service has been fantastic. I worked with Gulrez who assigned the majority of the work and communication with me to his assistant called Kamran who worked very hard to get everything across the line to a strict deadline and his communication with me was as good as I have ever dealt with through any conveyancing solicitors. It is for this great communication why I can seriously recommend this firm

July 2, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for your review and we are pleased to read that you would recommend us. We will ensure Gulrez and Kamran recieve the feedback and praise.

Rated 5 out of 5 stars

Highly recommend the best service from…

Highly recommend the best service from start to finish with our mortgage excellent response to emails and all correspondence.

June 30, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you for your review and we will pass your positive comments to the team.

Rated 5 out of 5 stars

Great experience and second time I have…

Great experience and second time I have used Russell and Russell - thank you to the team

June 26, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you Hannah, we are pleased to hear we provided you with a great experience and thank you for coming back to us.

Rated 5 out of 5 stars

Very good service

Very good service, helped me acquire my first home and I was kept in the loop at every step. Always able to pick up my call and answer any concerns, I’m very happy with the professionalism.

June 25, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you for your review and we are glad we helped you get your first home!

Rated 5 out of 5 stars

Russell and Russell Middleton branch…

Russell and Russell Middleton branch staff was so helpful. They was so professional and would recommend

June 23, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you Alison, we are pleased to hear you would recommend our services and glad you had a positive experience.

Rated 5 out of 5 stars

Great service

Great service

June 16, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you Janet, we are pleased you received great service and we will feed this back to the team.

Rated 5 out of 5 stars

Thanks Gulrez

I've used at least 20 different solicitors in the last few years. The experience has been overwhelming disappointment. However working with Gulrez at R&R on a recent case has been extremely refreshing. He was very knowledgeable about a slightly niche mortgage product and was pro-active in getting involved with the other solicitors firms to get to a resolution. I'll be getting in touch to work with Gulrez again on my next case.

June 11, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank Ally for your review and we will ensure that Gulrez recieves the lovely feedback

Rated 5 out of 5 stars

Gulrez Khan was incredibly helpful…

Gulrez Khan was incredibly helpful throughout the whole process and made what felt like a very tricky remortgage much easier to navigate. His knowledge and support were invaluable, and he kept me informed every step of the way. I’d highly recommend him to anyone.

June 11, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you Sean for your review and we are pleased you recieved the support and help during your transaction. We will make sure Gulrez recieves the lovely feedback and praise.

Rated 5 out of 5 stars

Exceptional service. From start to finish everything was…

From start to finish everything was dealt with efficiently and quickly. Great communications from a friendly, professional team who did everything they could to facilitate the sale. Couldn't be happier.

June 9, 2026
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Reply from Russell & Russell Solicitors LLP

That you for your review and we are glad you were happy with the service you received. We will ensure the team receive your lovely feedback.

Rated 5 out of 5 stars

Excellent service during a difficult house sale.

We used Russell & Russell with our house sale and purchase. Zoe and Visctoria were excellent. We were in a chain of four which gave rise to protracted delays and difficulty communicating with the agents, buyers and sellers down the chain. They were diligent in chasing up delays and seeking to clear the problems caused by others. They responded immediately to all our emails and were friendly and helpful during a stressful process. Recommended without reservation.

May 7, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you David and we are grateful to hear you would recommend us. We will ensure your feedback is passed on to Zoe and Victoria and they get the praise they deserve!

Rated 5 out of 5 stars

Great service

Great service

June 2, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you for the 5 stars and we are glad you had great service

Rated 5 out of 5 stars

Good Service

I experienced a very good service from Jack and his team. He was also easy to get hold of, actioning things in a quick and timely manner. Having a solicitor that gets the job done is important, however when it's done in a very personable way, it makes life much easier. We could have had a slight conveyancing issue at the end of the process, which he dealt with very quickly and resolved the potential issue.

May 22, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you Paul for the review and 5 stars. We are glad Jack and the team provided you with such a good service throughout the transaction. We will ensure they get the praise they deserve!

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