accidentally went to withdraw bitcoin (i meant to do solana) and put my solana address. My money never came and my 5300+ gem balance was gone. I didn’t see a transaction either. Afte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Papa is a great addition to the team. Quick to answering questions and resolving issues, makes me wish other sites had great support like this one. Great job, Papa, RustClash hold onto this one!
Company replied
Really good customer service. Responded and got my problem resolved in under 5 minutes
Company replied
Support was very helpful and had my issue resolved quickly and easily.
Company replied
Company details
Written by the company
RustClash.com is an free-to-play online social casino for Rust players. It offers a secure and legal platform to bet skins and coins.
Contact info
United States
- rustclash.com
4.0
Great
240 reviews
Replied to 11% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
shame really helpful
August 29, 2023
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for your feedback! We're glad to hear that you found our support helpful. If you need anything else, don’t hesitate to reach out!
Kind Regards,
RustClash Customer Service Team
Shane gets an A+
Shane was my customer support, and he was phenomenal. Give this guy some extra credit, very professional and de-escalated the situation. Need more mods like him
August 26, 2023
Unprompted review
Reply from RustClash.com
Hi Lucas,
Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience with my support. I always strive to assist and ensure that our players feel valued. Your feedback means a lot to me, and I'll continue to do my best. If you need anything else, feel free to reach out!
Kind Regards,
Shane
grate site kinda simple.
grate site kinda simple.
Dont abouse RAIN or you get banned 3-4Times max before you nead to spend
they nead to code to make it limit so you can get banned for going over #baddev
August 24, 2023
Unprompted review
Reply from RustClash.com
Hi Sean,
Thank you for your feedback! We're glad to hear you think our site is great. We understand your concerns about the Rain feature and want to remind everyone to use it responsibly to avoid any account issues. Your suggestions regarding coding improvements are appreciated, and we’ll take them into consideration. If you have any further concerns or need assistance, feel free to reach out!
Kind Regards,
RustClash Customer Service Team
Reply from RustClash.com
Hi Daniel,
Thank you for your kind words! We’re delighted to hear that you found our support friendly and kind. Your satisfaction is important to us, and we're always here to help!
Kind Regards,
RustClash Customer Service Team
perfect support
August 24, 2023
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for your feedback! We're glad to hear that you had a perfect experience with our support team. If you need anything else, feel free to reach out anytime!
Kind Regards,
RustClash Customer Service Team
Still the best site with the best…
Still the best site with the best rewards :)
August 23, 2023
Unprompted review
Reply from RustClash.com
Hi Arcaneactive,
Thank you for your fantastic feedback! We're thrilled to hear that you consider us the best site with the best rewards. Your support means a lot to us, and we're here to ensure you continue to enjoy your experience!
Kind Regards,
RustClash Customer Service Team
Responsible Gambling=Fun Gambling
I struggled with gambling addiction for a long time but have conquered that and have never once blamed these sites, I am a personal believer in self responsibility and believe that no matter what you came from or what your circumstances are you are still in control of your own actions. Gamble responsibly, have fun, and tell your friends and family you love them.
January 7, 2023
Unprompted review
Reply from RustClash.com
Hi James,
Thank you for sharing your story and insights. We commend your journey towards overcoming addiction and your emphasis on personal responsibility. It's important to game responsibly and prioritize well-being. We appreciate your positive outlook and your message to spread love to friends and family. If you ever need support or assistance, we’re here for you!
Kind Regards,
RustClash Customer Service Team
I was banned for using their systems…
I was banned for using their systems properly but too much apparently?
I might as well add on to this review, I was asked personal information by a staff member.
Will not be returning even after I was offered an unban.
July 28, 2023
Unprompted review
that site very good im win many times…
that site very good im win many times and withdraw idont know many pepole bad review that crazy pepole
July 28, 2023
Unprompted review
Reply from RustClash.com
Hi Soka,
Thank you for your positive feedback! We're glad to hear that you’ve had a great experience winning and withdrawing on our site. It's always wonderful to see our players enjoying their time with us. If you have any questions or need assistance, we're here to help!
Kind Regards,
RustClash Customer Service Team
withdraw with free = ban
if u want to withdraw with free money u played around u get permanently banned, what a scam..
July 24, 2023
Unprompted review
Great Site and Love their staff
I've only been on this site for a little bit and love it so far. The main thing the staff is super friendly and fast at replying.
June 29, 2023
Unprompted review
Reply from RustClash.com
Hi Liv,
Thank you for your wonderful feedback! We're glad to hear that you're enjoying your time on the site and that our staff has been friendly and responsive. We strive to provide the best experience for our players, and your support means a lot to us. If you need anything, don’t hesitate to reach out!
Kind Regards,
RustClash Customer Service Team
I don't know why so many bad reviews
I don't know why so many bad reviews, everything is ok for me, the site works correct, support is prompt and helpful, deposit and withdrawals without errors ... maybe you need more luck on betting ...
June 26, 2023
Unprompted review
Reply from RustClash.com
Hi Plants,
Thank you for your positive review! We're thrilled to hear that you've had a good experience with our site, from support to deposits and withdrawals. We appreciate your perspective and understand that luck can play a significant role in gaming experiences. If you ever have any questions or need assistance, we're always here to help!
Kind Regards,
RustClash Customer Service Team
Reply from RustClash.com
Hi Alex,
We’re sorry to hear that you feel this way. Please know that all outcomes on our platform are fair and random. We strive to provide a transparent experience for our players. If you have specific concerns or issues, we encourage you to reach out to our support team for assistance.
Kind Regards,
RustClash Customer Service Team
great support
June 14, 2023
Unprompted review
Reply from RustClash.com
Hi Arlind,
Thank you for your positive feedback! We're glad to hear that you had a great experience with our support team. We're always here to help whenever you need assistance!
Kind Regards,
RustClash Customer Service Team
One of the worst gambling site I have…
One of the worst gambling site I have ever come across! When you deposit, they give you 65% bonus but that is all lies, the conversion rate when you withdraw is different. 1 gem in deposit is 1,68 dollar ("bonus" included) but 1 gem in withdraw is only worth 0,598 dollar, I did the math and ask their support, in which just didnt reply. In the end I deposited about 14 dollar, I almost lost it but luckily was able to withdraw with a tiny profit. So avoid them at all cost. DO NOT BE FOOL BY THEIR PROMOTION LIKE I DID!
June 14, 2023
Unprompted review
They are so helpful like pay them more
June 14, 2023
Unprompted review
Reply from RustClash.com
Hi Yusuf,
Thank you for your kind words! We're thrilled to hear that you found our support team so helpful. We appreciate your support and will certainly pass along your feedback to the team!
Kind Regards,
RustClash Customer Service Team
helped with evrey thing
June 12, 2023
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for your feedback! We’re glad to hear that our support team was able to assist you with everything you needed. We're always here to help whenever you require assistance!
Kind Regards,
RustClash Customer Service Team
Rustclash is a W site
Rustclash is a W site, they give a lot of free money. I went up to 500$ from their free 1000$ rain and cashed out. W
May 31, 2023
Unprompted review
Reply from RustClash.com
Hi Chicken,
Thank you for your fantastic review! We're thrilled to hear that you consider RustClash a W site and that you enjoyed the free rewards. Congratulations on your success in cashing out $500 from the $1,000 rain! If you need anything in the future, feel free to reach out!
Kind Regards,
RustClash Customer Service Team
IF YOU'RE NOT A STREAMER, YOU WONT CASH OUT!
Only time you see people cash out, are streamers who are being payed to lure people onto the site. Just go onto the site and read the chat, noone is ever in profit, always "how close are you to breaking even". I get its a gambling site, but there is no way the RTP is even close to what they say! BE AWARE
May 31, 2023
Unprompted review
Reply from RustClash.com
Hi there,
We appreciate your feedback and understand your concerns. However, we want to clarify that your claims about cashing out are not accurate. Many of our streamers, including Deviation and Metzo, often experience losses during their official streams, just like any other player.
Our platform operates on a fair system, and we encourage transparency. If you have any specific concerns about your experience or the return-to-player (RTP) rates, we invite you to reach out to our support team for further clarification.
Kind Regards,
RustClash Customer Service Team
Absolutely terrible admin miss judge me…
Absolutely terrible admin miss judge me made fun of me and ban me from Any online support and online messaging Take your money to a better Rust gambling website.
May 27, 2023
Unprompted review
Reply from RustClash.com
Hi Coltin,
We’re sorry to hear about your experience and understand your frustration. We want to assure you that we do not tolerate any form of disrespect or unprofessional behavior towards our customers. Our support team is trained to maintain high professional standards.
If you would like this incident investigated further, please reach out to our support team and request to speak with a member of management regarding the conversation you had. We take all feedback seriously and want to ensure every customer feels valued and respected.
Kind Regards,
RustClash Customer Service Team
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