Rustic Travel Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and friendly demeanor, making tours informative and enjoyable. Many highlight the well-planned and organized nature of the services, noting that every part of their holidays was perfectly arranged. People particularly appreciate the guides' ability to adapt experiences to their speed and needs, offering insightful commentary and answering questions with ease. The locations visited, including temples, museums, and city centers, are frequently mentioned as impressive, with many reviewers enjoying the opportunity to learn about the history and culture of the areas. The overall service is described as excellent, with customers noting the efficiency and ease of their travel experiences.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the guides and drivers for their... See more

Location

People report positive experiences with location. Customers praise the beautiful nature and abundant... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent service, highlighting... See more

Holidays

Reviewers express delight with their holidays, often describing them as unforgettable and perfectly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ms Lee (with driver Mr Sam) gave us an extra-ordinary city tour in George Town. We visited impressive tempels, educating museums and local markets and UNESCO recognized city center. All with excelle... See more

Rated 5 out of 5 stars

What a great nightwalk in Georgetown with Gunar. 5stars plus...a very good street art tour with a lot of information of the city and the history of this town. We had a lot of fun and he showed us hi... See more

Rated 5 out of 5 stars

We attended a very well planned tour in Kuala Lumpur, where interesting places were visited. We learned a lot about the heritage of Kuala Lumpur. Mr. Tan explained and educated us in a very enthuasti... See more

Rated 5 out of 5 stars

Zee was a wonderful guide. She gave us an introduction to Kuala Lumpur's many different cultures through good stories and amazing food. She showed us how to get around the city by ourselves, and she w... See more


Company details

  1. Travel Agency

Written by the company

We are experts in quality holiday packages - Tailor-made to perfection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

Fun!

Was really interesting and provided a wide range of activities to keep us busy for the day!

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

We highly recommend Rustic Travel

We had some great tours on Borneo with Rustic Travel. The guides where friendly and very informative.
We've also booked hotels and pick ups trough Rustic Travel and everything went perfect. If our flight was delayed, they took care of everything, and informed us about the changes.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

KL with knowledgeable local

We had a very informative and interesting tour seeing a range of different sites. We took the train which was fun and learnt a lot. Thank you!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Kuala Lumpur highlights

Had a great experience today. Our tour guide Z was absolutely fantastic – friendly, professional, and incredibly knowledgeable about all the attractions in Kuala Lumpur. From historical landmarks to the bustling streets of Chinatown and the magnificent Baku Caves, she provided insightful commentary and answered every question with ease. It truly made the experience engaging and memorable. Highly recommended!

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Full day in Georgetown

Ms Lee (with driver Mr Sam) gave us an extra-ordinary city tour in George Town. We visited impressive tempels, educating museums and local markets and UNESCO recognized city center. All with excellent explanation and guidance from Ms. Lee.
On top of it all, we had a very nice lunch at Woodlands.
We are a family of four including two teenagers.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Tour guided by Mr Tan

Great Tour guided by Mr. Tan, a great tour guide. We learned a lot about Kuala Lumpur, the culture and the different religions in the country. Highlights were the visit of the Batu Caves, Little India and Chinatown. A very interesting and valuable day for us. Thank you, Mr. Tan. Wolfgang and Regine from Germany.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Rustic Borneo Travel organized a…

Rustic Borneo Travel organized a perfect vacation for us on Borneo. It started with a wonderful cooking class with Jennifer. We bought all the ingredients together and then cooked a fantastic meal. We then went into the mountains and the rainforest. We saw all of the animals, the Big 5 of Borneo. Very good hotels with excellent service were booked for us. All transfers between all points were very punctual. The office kept us up to date. Rustic Borneo Travel is absolutely recommended as a partner! 👍

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Days in Malaysia

Our excellent Experience:
Opportunities for varied and great Nature Tours in Malaysia and get in touch with local life.

The Organization of Rustic-Travel was always reliable, the Staff was friendly, helpful and always on time. We fell always informed and safe.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Rustic Travel? A must for Malaysia and Borneo travel...

We are very enthusiastic about Rustic Travel. Our 3-week Malaysia & Borneo trip was booked by Diamir in Dresden, who work with Rustic Travel. I would like to thank Jennifer Alexander from Rustic Travel for her efforts. We could ask any question at almost any time via WhatsApp and Jennifer took care of it immediately. One hotel on the tour was a bit run down, but that's not Rustic Travel's fault. They surprised us in our last hotel on the tour with dinner and a fantastic room upgrade. Simply amazing. If I could, I would give 10 stars. The whole tour was very well organized and the places we went were very well chosen. We enjoyed Malaysia and Borneo and would like to warmly recommend Rustic Travel at this point, thank you very much for EVERYTHING!!!!

October 1, 2024
Unprompted review
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Reply from Rustic Travel

Thank you so much for your review. This has been shared with Jennifer :)

Rated 5 out of 5 stars

Fantastic travel to Borneo

We were a Danish family of 5 traveling to Malaysia and Borneo - Kuala Lumpur, Kuching, Sandakan and Kota Kinabalu - for 17 days with a packed and preplanned program including sightseeing, trips, rafting, jungle stay etc. During our stay we had our own specific guides and transportation. All guides - Mr. Tan, Mr. Robert, Mr. Zaimi and Mr. Shawn were very experienced and kind resulting in a fantastic trip allowing us to see the big 5 in the wild on several occasions. Jennifer Alexander in the background ensuring everything running as planned.

September 6, 2024
Unprompted review
Rustic Travel logo

Reply from Rustic Travel

Thanks a lot for your nice review. We are happy that you have enjoyed your stay. We have shared your review with everybody involved :)

Rated 5 out of 5 stars

Well planed

Well planed, nice place's we stayed. And everything ran as clockwork

September 8, 2024
Unprompted review
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Reply from Rustic Travel

We are happy you had a good stay. Thanks.

Rated 5 out of 5 stars

Rustic Travel made our tour in Malaysia…

Rustic Travel made our tour in Malaysia amazing. A special mention to YB, our guide that followed us everywhere, until the jungle. Kind, well organised, very patient and always with a smile, he made our trip unforgettable. We highly recommend YB- Rustic for your trip in Malaysia

September 1, 2024
Unprompted review
Rustic Travel logo

Reply from Rustic Travel

Thanks for your review and we have shared it with YB :)

Rated 5 out of 5 stars

Z, the smiling lady

Z, the tour guide made experience fun, light though still full of information. We definitely recommend the experience.

August 28, 2024
Unprompted review
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Reply from Rustic Travel

Thank you for your comments. We will pass the message :)

Rated 5 out of 5 stars

Plant-antic visit to Kinabalu Park

Great day visiting Kinabalu Park Botanical Centre. Our guide was knowledgable and informative about all the plant species and helped make the visit educational and fun. Would definitely recommend.

August 23, 2024
Unprompted review
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Reply from Rustic Travel

We are happy you enjoyed Kinabalu Park. We will let the team know. Thanks

Rated 5 out of 5 stars

Thanks to you i lived an amazing…

Thanks to you i lived an amazing experience in malesia. A special thank to my guide in malesia mr.yb who truly made the experience unforgettable. We loved his kindness and willingness to go the extra mile to ensure that everyone felt comfortable and engaged made a huge difference in our experience.
And to Giulia too. She gave me an amazing initial breefing and costantly at my support during the trip.
They were always available to answer questions, and provide insightful recommendations.

August 17, 2024
Unprompted review
Rustic Travel logo

Reply from Rustic Travel

Thanks for your kind words. We will send your message to Mr. YB and Giulia. :)

Rated 5 out of 5 stars

Tour in western Borneo

The tour to Sabah Tea, staying in the long house was a great experience. Also the following day with canopy walkway an the bath in the waterfall.
Thank's a lot to our guide Roy for this great jurney and for guiding us :)

August 11, 2024
Unprompted review
Rustic Travel logo

Reply from Rustic Travel

Thanks for your review and we will share it with Roy :)

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